PT Ticketing & Reservations Specialist
Monticello, Charlottesville, Virginia, United States, 22904
The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored at Monticello. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site, and a Site of Conscience.
PT Ticketing & Reservations Specialist Job Purpose
Provide accurate information and sell tickets for Monticello events in person and over the phone
Demonstrate superior guest service and sales skills, sharing relevant information on available tours, accurately processing transactions and selling tickets in the Ticket Office
Demonstrate superior cash handling skills
Serve as a Ticket Office Supervisor, which can include: opening and closing the Ticket Office, handling escalated guest service or transaction issues, managing daily tours, creating accurate deposits, strict adherence to internal controls and accounting procedures.
Act as a trainer and mentor for new staff, lead the Ticket Office and Reservations by example.
Exhibit superior skills and knowledge in POS and Order Entry duties.
Answer group inquiries, manage group orders, and lead group check‑in as required
Provide support to Ticket Office Team Lead and Senior Reservations Coordinator
Essential Functions
Provide friendly greetings to visitors, staff, and colleagues.
Provide orientation to visitors, assisting in the planning of a Monticello visit, including: information on available tours, upsell premium tours and memberships, communicate policies, explain the pricing structure and complete the ticketing transaction.
Enter all data required into the ticketing system including Zip Code and email.
Exchange tickets for cash or credit card sales, ensuring an accurate transaction that meets all internal controls
Follow all internal control policies, practices, and procedures
Offer suggestions for improvements to ticket buying process based on guest feedback
Complete accurate, mistake‑free deposits and complete the closing‑out procedures and reports. Match ticket office daily reports with cash and credit on hand. Reconcile credit card sales on a daily basis.
Serve as the “in charge” staff member for the ticket office during all absences of the Team Leader.
Assist Reservations Department with group check‑in and phone calls as needed.
Trouble‑shoot error messages and fix printer jams. Communicate with IT when issues cannot be resolved.
Assist to inventory and maintain stock of brochures used in Ticket Office
Coach and mentor ticket office and reservations staff
Create a welcoming, customer friendly environment for all visitors and guests.
Knowledge, Skills And Abilities
Experience in POS, retail, ticketing, or visitor management systems
Skills, experience, and knowledge in cash handling, deposits, internal control practices
Exemplary customer service skills
Knowledge of Jefferson and Monticello
Ability to anticipate and solve problems
Math skills
Ability to assist visitors in planning their Monticello visit.
Familiarity with the tourism industry
Staff supervisory and mentoring skills
Must be able to interact with a diverse population
Detail oriented and invested in accuracy
Physical Demands and Work Considerations
Friday and Saturday shifts required; position generally works 25-30 per week
Must be able to work a flexible schedule, including holidays and after‑hour events
Must adhere to Thomas Jefferson Foundation dress code requirements
Must be able to work in stressful conditions, potentially standing for long periods of time
Must be able to present professional appearance and positively represent the Thomas Jefferson Foundation
If you believe this opportunity is the right fit for you, we encourage you to apply!
#J-18808-Ljbffr
PT Ticketing & Reservations Specialist Job Purpose
Provide accurate information and sell tickets for Monticello events in person and over the phone
Demonstrate superior guest service and sales skills, sharing relevant information on available tours, accurately processing transactions and selling tickets in the Ticket Office
Demonstrate superior cash handling skills
Serve as a Ticket Office Supervisor, which can include: opening and closing the Ticket Office, handling escalated guest service or transaction issues, managing daily tours, creating accurate deposits, strict adherence to internal controls and accounting procedures.
Act as a trainer and mentor for new staff, lead the Ticket Office and Reservations by example.
Exhibit superior skills and knowledge in POS and Order Entry duties.
Answer group inquiries, manage group orders, and lead group check‑in as required
Provide support to Ticket Office Team Lead and Senior Reservations Coordinator
Essential Functions
Provide friendly greetings to visitors, staff, and colleagues.
Provide orientation to visitors, assisting in the planning of a Monticello visit, including: information on available tours, upsell premium tours and memberships, communicate policies, explain the pricing structure and complete the ticketing transaction.
Enter all data required into the ticketing system including Zip Code and email.
Exchange tickets for cash or credit card sales, ensuring an accurate transaction that meets all internal controls
Follow all internal control policies, practices, and procedures
Offer suggestions for improvements to ticket buying process based on guest feedback
Complete accurate, mistake‑free deposits and complete the closing‑out procedures and reports. Match ticket office daily reports with cash and credit on hand. Reconcile credit card sales on a daily basis.
Serve as the “in charge” staff member for the ticket office during all absences of the Team Leader.
Assist Reservations Department with group check‑in and phone calls as needed.
Trouble‑shoot error messages and fix printer jams. Communicate with IT when issues cannot be resolved.
Assist to inventory and maintain stock of brochures used in Ticket Office
Coach and mentor ticket office and reservations staff
Create a welcoming, customer friendly environment for all visitors and guests.
Knowledge, Skills And Abilities
Experience in POS, retail, ticketing, or visitor management systems
Skills, experience, and knowledge in cash handling, deposits, internal control practices
Exemplary customer service skills
Knowledge of Jefferson and Monticello
Ability to anticipate and solve problems
Math skills
Ability to assist visitors in planning their Monticello visit.
Familiarity with the tourism industry
Staff supervisory and mentoring skills
Must be able to interact with a diverse population
Detail oriented and invested in accuracy
Physical Demands and Work Considerations
Friday and Saturday shifts required; position generally works 25-30 per week
Must be able to work a flexible schedule, including holidays and after‑hour events
Must adhere to Thomas Jefferson Foundation dress code requirements
Must be able to work in stressful conditions, potentially standing for long periods of time
Must be able to present professional appearance and positively represent the Thomas Jefferson Foundation
If you believe this opportunity is the right fit for you, we encourage you to apply!
#J-18808-Ljbffr