Senior Payment Operations Specialist
Mountain America Credit Union, Sandy, Utah, United States, 84092
**LOCATION**Mountain America Center - Hybrid:9800 S Monroe St
Sandy, UT 84070**SCHEDULE**Full TimeTo be effective, an individual must be able to perform each job duty successfully.**KNOWLEDGE, SKILLS, and ABILITIES** The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.**Experience** 2 years of experience in PC hardware, software, and network troubleshooting.2 years of customer service experience.
Experience working in a financial setting preferred.**Education**Associate degree from a two-year college or technical school in business, finance or technology or 2 additional years combined experience working in a finance, customer or similar field.**Computer/Office Equipment Skills**Demonstrated proficient skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.Demonstrated experience with Symitar or other financial core systems.**Language Skills**Demonstrated ability to read and follow instructions.**Other Skills and Abilities** Experience with industry regulations and compliance requirements related to ATM operations, VISA card network, payment processors and other industry regulations.Demonstrated experience in maintaining and troubleshooting payment related hardware preferred.Ability to problem-solve and to diagnose and resolve technical issues promptly. Demonstrated knowledge of ATM hardware, software, encryption methods, and security protocols preferred.Exceptional attention to detail and accuracy with an ability to maintain accurate records.Demonstrated excellent customer service skills. Excellent inter-personal skills, including the ability to lead and collaborate with multiple teams. Possess a desire and willingness to learn and continually update knowledge of financial concepts, strategies, systems, etc.Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timeline.Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.) with the ability to make data driven decisions.**PHYSICAL ABILITIES / WORKING CONDITIONS**Ability to sit, talk and hear consistently.Ability to stand, walk, and use hands to handle or reach occasionally.**Vision Requirements** Ability to lift 25 pounds occasionally may need to lift up to 50 pounds.Follow @MountainAmericaLife on
and
to see why our team members love working at Mountain America!Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions. #J-18808-Ljbffr
Sandy, UT 84070**SCHEDULE**Full TimeTo be effective, an individual must be able to perform each job duty successfully.**KNOWLEDGE, SKILLS, and ABILITIES** The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.**Experience** 2 years of experience in PC hardware, software, and network troubleshooting.2 years of customer service experience.
Experience working in a financial setting preferred.**Education**Associate degree from a two-year college or technical school in business, finance or technology or 2 additional years combined experience working in a finance, customer or similar field.**Computer/Office Equipment Skills**Demonstrated proficient skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.Demonstrated experience with Symitar or other financial core systems.**Language Skills**Demonstrated ability to read and follow instructions.**Other Skills and Abilities** Experience with industry regulations and compliance requirements related to ATM operations, VISA card network, payment processors and other industry regulations.Demonstrated experience in maintaining and troubleshooting payment related hardware preferred.Ability to problem-solve and to diagnose and resolve technical issues promptly. Demonstrated knowledge of ATM hardware, software, encryption methods, and security protocols preferred.Exceptional attention to detail and accuracy with an ability to maintain accurate records.Demonstrated excellent customer service skills. Excellent inter-personal skills, including the ability to lead and collaborate with multiple teams. Possess a desire and willingness to learn and continually update knowledge of financial concepts, strategies, systems, etc.Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timeline.Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.) with the ability to make data driven decisions.**PHYSICAL ABILITIES / WORKING CONDITIONS**Ability to sit, talk and hear consistently.Ability to stand, walk, and use hands to handle or reach occasionally.**Vision Requirements** Ability to lift 25 pounds occasionally may need to lift up to 50 pounds.Follow @MountainAmericaLife on
and
to see why our team members love working at Mountain America!Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions. #J-18808-Ljbffr