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Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in Optical, Service, Healthcare, Patient, Skills

","descriptionText","Optical Service Rep - Full time - West Bloomfield The Henry Ford Health System Sales & Business Development Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in Optical, Service, Healthcare, Patient, Skills","shortDescription","

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Admin Support (Non-Clinical)

Principal Duties and Responsibilities:

Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.
Explains Ocular Corneal Tomography to all patients over the age of 18.
Performs entry into HFO's point of sale system.
Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.
Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.
Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.
Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.
Demonstrates a desire to create value for customers and exceed customer expectations.
Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.
Trained on Web Denis, Medicare/Medicaid certified to speak with agents.
Works closely with all departments to coordinate services.

Knowledge, Skills and Abilities Required:

High School Diploma or GED required.
Basic math skills required.
Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
Requires completion of all training courses as directed by Henry Ford OptimEyes.
Must practice the customer skills as provided through on-going training and in-services.

Working Conditions:

Works in retail optical environment.
Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals.
Requires evening and weekend hours.
Must be able to walk, stand and bend for extended periods of time

","

Admin Support (Non-Clinical)

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves pa...",["B","2619325411"],"Work at Henry Ford Health System","1 days ago","/jobs/2619325411-optical-service-rep-full-time-west-bloomfield","/jobs?keyword=Henry+Ford+Health+System",{"_429":428,"_434":523,"_453":454,"_445":446,"_243":438,"_441":442,"_427":428,"_111":524,"_431":432,"_433":194,"_455":454,"_443":525,"_425":526,"_456":457,"_430":127,"_478":519,"_461":527,"_480":524,"_481":525,"_483":484,"_485":528,"_487":529},["D",1771372800000],"Optical Service Rep - Full time - Farmington Hills","Farmington Hills, MI, US",["B","2620513532"],"/jobs/2620513532-optical-service-rep-full-time-farmington-hills","/jobs?location=Farmington+Hills%2C+MI%2C+US","/jobs?keyword=Optical+Service+Rep+-+Full+time+-+Farmington+Hills",{"_429":428,"_434":531,"_453":454,"_445":514,"_243":532,"_441":533,"_427":428,"_111":534,"_431":194,"_433":194,"_455":454,"_443":535,"_425":536,"_456":518,"_430":127,"_478":537,"_461":538,"_480":534,"_481":535,"_483":521,"_485":539,"_487":540},["D",1770915600000],"Optical Service Rep - Full time - Chesterfield\nGreets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.

Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.

Explains Ocular Corneal Tomography to all patients over the age of 18.

Performs entry into HFO’s point of sale system.

Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.

Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.

Interprets doctor’s prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.

Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.

Demonstrates a desire to create value for customers and exceed customer expectations.

Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.

Trained on Web Denis, Medicare/Medicaid certified to speak with agents.

Works closely with all departments to coordinate services.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

High School Diploma or GED required.

Basic math skills required.

Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.

Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.

Requires completion of all training courses as directed by Henry Ford OptimEyes.

Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

Works in retail optical environment.

Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals.

Requires evening and weekend hours.

Must be able to walk, stand and bend for extended periods of time

Additional Information

Organization: Community Care Services

Department: HF Optimeyes Chesterfield

Shift: Rotating

Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview\nHenry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affimative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

#J-18808-Ljbffr\n","Optical Service Rep - Full time - Chesterfield\nGreets and directs patients in a friendly, professional and efficient manner. Investigates and resol...","Optical Service Rep - Full time - Chesterfield","Flint, Michigan, United States, 48567",["B","2542785691"],"6 days ago","/jobs/2542785691-optical-service-rep-full-time-chesterfield","/jobs?location=Flint%2C+Michigan%2C+United+States%2C+48567","/jobs?keyword=Optical+Service+Rep+-+Full+time+-+Chesterfield",{"_429":428,"_434":542,"_453":454,"_445":514,"_243":543,"_441":544,"_427":428,"_111":524,"_431":194,"_433":194,"_455":454,"_443":545,"_425":546,"_456":518,"_430":127,"_478":547,"_461":548,"_480":524,"_481":545,"_483":521,"_485":549,"_487":529},["D",1771088400000],"Optical Service Rep - Full time - Farmington Hills\nGreets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients’ services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.

Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.

Explains Ocular Corneal Tomography to all patients over the age of 18.

Performs entry into HFO’s point of sale system.

Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.

Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.

Interprets doctor’s prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.

Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.

Demonstrates a desire to create value for customers and exceed customer expectations.

Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.

Trained on Web Denis, Medicare/Medicaid certified to speak with agents.

Works closely with all departments to coordinate services.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High School Diploma or GED required.

Basic math skills required.

Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.

Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.

Requires completion of all training courses as directed by Henry Ford OptimEyes.

Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

Works in retail optical environment.

Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals.

Requires evening and weekend hours.

Must be able to walk, stand and bend for extended periods of time.

Additional Information

Organization: Community Care Services

Department: HF Optimeyes Farmington Hills

Shift: Rotating

Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview\nHenry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affidavit Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

#J-18808-Ljbffr\n","Optical Service Rep - Full time - Farmington Hills\nGreets and directs patients in a friendly, professional and efficient manner. Investigates and r...","Farmington Hills, Michigan, United States",["B","2569265250"],"4 days ago","/jobs/2569265250-optical-service-rep-full-time-farmington-hills","/jobs?location=Farmington+Hills%2C+Michigan%2C+United+States",{"_429":428,"_434":551,"_453":454,"_445":552,"_243":553,"_441":554,"_427":428,"_111":524,"_431":194,"_433":194,"_455":454,"_443":555,"_425":556,"_456":557,"_430":127,"_478":537,"_461":558,"_480":524,"_481":555,"_483":559,"_485":560,"_487":529},["D",1770948000000],"Henry Ford Hospital","Admin Support (Non-Clinical)

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.\nPrincipal Duties And Responsibilities:\nEffectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.\nAccurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.\nExplains Ocular Corneal Tomography to all patients over the age of 18.\nPerforms entry into HFO's point of sale system.\nPerforms prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.\nCommunicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.\nInterprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.\nAnswers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.\nDemonstrates a desire to create value for customers and exceed customer expectations.\nHandles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.\nTrained on Web Denis, Medicare/Medicaid certified to speak with agents.\nWorks closely with all departments to coordinate services.\nKnowledge, Skills And Abilities Required:\nHigh School Diploma or GED required.\nBasic math skills required.\nPrevious retail, hospitality, or customer service experience required. Previous optical experience preferred.\nAbility to demonstrate effective organization skills, prioritize multiple tasks and daily activities.\nRequires completion of all training courses as directed by Henry Ford OptimEyes.\nMust practice the customer skills as provided through on-going training and in-services.\nWorking Conditions:\nWorks in retail optical environment.\nMust attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals.\nRequires evening and weekend hours.\nMust be able to walk, stand and bend for extended periods of time

","Admin Support (Non-Clinical)

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patie...","Novi, Michigan, United States, 48377",["B","2547494757"],"Work at Henry Ford Hospital","/jobs/2547494757-optical-service-rep-full-time-farmington-hills","/jobs?keyword=Henry+Ford+Hospital","/jobs?location=Novi%2C+Michigan%2C+United+States%2C+48377","actionData","errors"]