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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Senior Consultant – Healthcare Consumer Digital Strategy

Infosys Consulting is seeking a skilled Senior Consultant to support and lead consumer digital strategy and experience work for our healthcare clients. This role requires strong analytical ability, digital fluency, and hands‑on experience with human‑centered design, UX research, and experience analysis. Senior Consultants are critical delivery leaders who run workstreams, create high‑quality deliverables, and ensure momentum, accuracy, and clarity in engagements. If the candidate’s background is in UX or experience design, they will also lead the UX design track , producing high‑quality IA, wireframes, prototypes, research plans, and usability testing outputs.

About the Role
The Senior Consultant is a workstream leader and core project contributor . You will conduct research, structure problems, analyze data, design user experiences, build deliverables, and support the engagement manager with day‑to‑day progress tracking, risk identification, and stakeholder coordination. This role is ideal for someone who enjoys hands‑on work — from mapping journeys to interviewing users, analyzing operational processes, synthesizing insights, and creating polished client deliverables in PowerPoint. You do not need to sell technology, but you must understand how digital capabilities and AI enable better consumer experiences and operational outcomes.

Key Responsibilities

1. Workstream Leadership & Delivery Execution

Lead one or more workstreams within a larger engagement, ensuring tasks, timelines, risks, and dependencies are well managed.
Conduct structured problem‑solving, data synthesis, and experience analysis.
Manage day‑to‑day project activities, track progress, flag issues, and escalate risks early.
Prepare and deliver executive‑ready materials using strong PowerPoint and storytelling skills (non‑negotiable).

2. Research, Analysis & Insight Generation

Conduct user, stakeholder, competitive, and market research to inform experience strategy.
Execute qualitative and quantitative research such as:
- User interviews
- Usability testing
- Heuristic evaluations
- Content analysis
- Journey mapping
Analyze health plan operations, digital capabilities, and policy/process constraints to identify experience barriers and opportunities.
Translate research insights into clear recommendations and design implications.

3. Human‑Centered Design & UX Leadership (If UX Practitioner)

Lead UX design for their workstream or the entire engagement.
Create IA, wireframes, user flows, prototypes, and annotated design specifications.
Collaborate with design, product, and engineering teams to refine requirements.
Validate concepts through user testing and feedback loops.
Ensure experiences support adoption, usability, accessibility, and regulatory compliance.

4. Consumer Digital Strategy & Experience Support

Support digital strategy development through research, synthesis, journey analysis, and evaluation of current‑state capabilities.
Help build experience blueprints, target‑state concepts, and roadmaps.
Evaluate operational, technical, and organizational blockers to digital adoption.
Support KPI development, measurement frameworks, and impact analysis.

5. Client Collaboration & Communication

Work directly with client stakeholders to gather inputs, test ideas, and present insights.
Support facilitation of workshops, interviews, and working sessions.
Demonstrate strong written and verbal communication in all client‑facing interactions.
Build trust through professionalism, preparedness, and quality of work.

6. Practice Development & Team Contribution

Contribute to internal POVs, assets, and templates for digital strategy and experience work.
Support the growth of our healthcare consumer digital practice through research, thought leadership, and project excellence.
Mentor Analysts and Consultants with guidance on analysis, UX methods, deliverable quality, and consulting fundamentals.

Required Qualifications

Bachelor’s degree and 5+ years of experience in healthcare consulting, digital consulting, consumer experience, UX design, or product‑related roles.
Experience in at least two or more health plan operational areas (claims, enrollment/billing, contact center, UM/PA, A&G, benefits, provider operations, etc.).
Hands‑on experience conducting user research , synthesizing insights, and creating journey maps or experience analyses.
Strong understanding of digital platforms and enabling technologies — including how AI can enhance digital experiences.
Exceptional PowerPoint and communication skills — must produce polished, executive‑ready client deliverables.
Proven ability to manage tasks independently, structure workstreams, and deliver high‑quality outputs with minimal oversight.
Comfortable coordinating across business, digital, operations, and UX/design stakeholders.
Ability to travel up to 50% , depending on client requirements.
Must be a Resident of an Infosys Consulting Hub Location of California, New York, New Jersey, Georgia, Massachusetts or reside within a 2‑hour driving distance from one of these hubs.
Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

Experience in health plan digital experience, service design, or consumer engagement roles.
UX or research background with portfolio demonstrating IA, wireframes, flows, prototypes, and test outputs.
Experience measuring digital experience performance, adoption, and operational impacts.
Familiarity with health plan regulatory, compliance, and accessibility requirements.
Exposure to Agile or hybrid delivery models.
Strong analytical skills, including the ability to derive insights from research, operational data, or competitor evaluations.

Estimated Compensation

Estimated annual compensation range for candidate based in CA, NJ and NY will be $130,000 to $177,000.

Benefits

Medical/Dental/Vision/Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off

About Us

Infosys Consulting is a next‑generation consulting partner that bridges strategy and execution. With an AI‑first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale. Infosys Consulting is helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C‑suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage.

EEO Statement

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

#J-18808-Ljbffr","

Senior Consultant – Healthcare Consumer Digital Strategy

Infosys Consulting is seeking a skilled Senior Consultant to support and l...","Senior Consultant – Healthcare Consumer Digital Strategy, Infosys Consulting","San Francisco",["B","2012548582"],"Work at Infosys Limited","27 days ago","/jobs/2012548582-senior-consultant-healthcare-consumer-digital-strategy-infosys-consulting","Senior Consultant – Healthcare Consumer Digital Strategy, Infosys...","/jobs?keyword=Infosys+Limited","/jobs?location=San+Francisco","/jobs?keyword=Senior+Consultant+%E2%80%93+Healthcare+Consumer+Digital+Strategy%2C+Infosys...",{"_429":428,"_434":539,"_452":453,"_444":525,"_243":526,"_441":527,"_427":428,"_111":528,"_431":194,"_433":194,"_454":453,"_442":529,"_425":540,"_455":531,"_430":118,"_476":541,"_460":542,"_478":534,"_480":529,"_482":535,"_484":536,"_486":537},["D",1769596339000],["B","2341973959"],"22 days ago","/jobs/2341973959-senior-consultant-healthcare-consumer-digital-strategy-infosys-consulting",{"_429":428,"_434":544,"_452":453,"_444":445,"_243":438,"_441":438,"_427":428,"_111":516,"_431":432,"_433":194,"_454":453,"_442":443,"_425":545,"_455":456,"_430":118,"_476":519,"_460":546,"_478":516,"_480":443,"_482":483,"_484":485,"_486":522},["D",1771372800000],["B","2619555545"],"/jobs/2619555545-senior-consultant-retirement-services",{"_429":428,"_434":548,"_452":453,"_444":525,"_243":549,"_441":550,"_427":428,"_111":551,"_431":194,"_433":194,"_454":453,"_442":552,"_425":553,"_455":531,"_430":115,"_476":554,"_460":555,"_478":551,"_480":552,"_482":535,"_484":556,"_486":557},["D",1771092000000],"HC/PR – Healthcare Consumer Digital Strategy, Business Consulting

State / Region / Province

Georgia, New Jersey, New York, Texas

Country

USA

Skills

Domain

Consulting

Interest Group

Company

ITL USA

Requisition ID

144428BR

Principal – Healthcare Consumer Digital Strategy\nInfosys Consultingis seeking an experiencedPrincipal Consultantto lead engagements and teams focused on consumer digital strategy for health plans. This role blends digital strategy, human-centered design, and deep payer operational knowledge to help clients improve adoption, reduce friction, and deliver member and provider experiences that drive measurable business value.

The Principal plays a hands-on leadership role managing delivery teams, shaping experience-led digital solutions, and serving as a strategic advisor to senior client stakeholders. This is not a technology sales role - it is a consumer experience and digital strategy leadership role grounded in end-to-end health plan operations and outcomes.

About the Role

The Principal is a delivery leader, team mentor, and strategic problem solver who ensures projects are structured, run effectively, and deliver meaningful value to our clients. You will oversee project teams, guide human-centered design work, lead client-facing conversations, and translate operational challenges into actionable digital strategies and experience improvements.

You will be expected to bring strong fluency in human-centered design, including UX, IA, IX, content strategy, user research, usability testing, and competitive analysis - all applied in a payer context. You will help clients understand not just what experiences to build, but why, how, and what organizational or operational changes are required to achieve their goals.

Key Responsibilities\n1. Engagement Leadership & Delivery Management

Lead end-to-end delivery for consumer digital strategy engagements, ensuring scope, quality, and timelines are met.

Manage day-to-day client interactions, executive updates, and stakeholder alignment.

Structure problem statements, synthesize insights, and translate findings into clearly defined strategies, experience blueprints, and roadmaps.

Oversee development of journey maps, service blueprints, and future-state experience designs.

2. Human-Centered Design Leadership

Guide UX, IA, IX, content strategy, and research teams to ensure work aligns with business value and operational realities.

Lead or oversee:

User research

Heuristic reviews

Usability testing

Competitive landscape and market benchmarking

Ensure insights translate into digital experiences that improve adoption, containment, NPS, and member trust.

Advocate for accessible, intuitive, compliant designs across web, mobile, identity, and omnichannel experiences.

3. Health Plan Operations & Experience Strategy

Apply deep knowledge of the payer value chain: claims, utilization management, prior authorization, contact center, enrollment & billing, provider operations, appeals & grievances, product/benefits, and care management - to digital experience strategy.

Identify operational blockers that inhibit digital experience success and recommend pragmatic solutions.

Align digital experiences with regulatory, compliance, and business rules across lines of business (Commercial, MA, Medicaid, Marketplace).

Translate business challenges into coherent digital strategies and implementation pathways.

4. Client Advisory & Value Definition

Present digital insights, research findings, experience opportunities, and strategy recommendations to VP+ client leaders.

Support business case development, KPI definition, value realization models, and digital performance measurement.

Guide clients on AI and enabling technologies at the strategy level - focusing on why and where they matter for consumer experience.

5. Team Leadership, Coaching & Practice Development

Lead and mentor consultants, senior consultants, and analysts on project teams.

Provide ongoing coaching in consulting skills, client leadership, experience strategy, and design methods.

Contribute to practice assets, methodologies, frameworks, thought leadership, and market-facing POVs.

Support pursuit and proposal development for strategic digital engagements.

Required Qualifications\nBachelor’s degree and 8+ years of progressive experience in healthcare: business or digital consulting, consumer digital strategy, or related fields.

Deep understanding of health plan operations end-to-end, including multiple LOBs (Commercial, MA, Medicaid, Marketplace).

Experience leading human-centered design work, including UX, IA, interaction design, content strategy, user research, and usability testing.

Proven engagement leadership experience managing multidisciplinary consulting teams.

Strong understanding of enabling digital technologies - including AI - and how they support experience outcomes.

Ability to lead client conversations, facilitate workshops, and communicate insights and recommendations clearly.

Strong analytical skills with the ability to structure complex problems and create actionable solutions.

Experience developing roadmaps, experience blueprints, and strategic digital recommendations.

Excellent team leadership, communication, and client service skills.

Willingness to travel up to 50% depending on client needs.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications\nAdvanced degree (MBA, MHSA, MHA, etc.) or equivalent experience.

Experience within a health plan or provider organization working on digital experience or operational improvement.

Experience linking user research, design, and business outcomes into measurable KPIs.

Familiarity with payer-specific performance, quality, and regulatory measures.

Experience with agile delivery, design sprints, or digital product development.

Ability to coach and lead teams through ambiguity and complex problem spaces.

Estimated annual total compensation range for this role for the New York, NY area is $168,000 to $234,000

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

Long-term/Short-term Disability

Health and Dependent Care Reimbursement Accounts

Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)

401(k) plan and contributions dependent on salary level

About Us\nInfosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale.

Infosys Consulting is helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage.

EEO\nInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

#J-18808-Ljbffr\n","HC/PR – Healthcare Consumer Digital Strategy, Business Consulting

State / Region / Province

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