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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[512,520,528,537,543],{"_429":428,"_434":513,"_452":453,"_444":514,"_243":438,"_441":438,"_427":428,"_111":437,"_431":432,"_433":194,"_454":453,"_442":443,"_425":515,"_455":516,"_430":118,"_476":517,"_460":518,"_478":437,"_479":443,"_481":519,"_483":484,"_485":486},["D",1771200000000],"First United Bank",["B","2619550687"],"Work at First United Bank","3 days ago","/jobs/2619550687-mortgage-servicing-training-and-development-specialist","/jobs?keyword=First+United+Bank",{"_429":428,"_434":521,"_452":453,"_444":445,"_243":522,"_441":523,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":524,"_425":525,"_455":456,"_430":118,"_476":517,"_460":526,"_478":437,"_479":524,"_481":482,"_483":527,"_485":486},["D",1771185600000],"Job Title\nMortgage Servicing Training and Development Specialist

Job Description\nSUMMARY

The Mortgage Servicing Training and Development Specialist is responsible for development, design and delivery of all mortgage training programs for both newly hired and existing residential mortgage staff, with a focus on support all roles that fall within the mortgage servicing platform.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Developing and implementing training programs for Training Staff.

Evaluate employee training effectiveness and modify programs accordingly.

Coordinate with management staff to identify learning and development opportunities through assessment on employees' knowledge and capabilities to make recommendations for training, career development, employee engagement and performance improvement.

Assist Management in overseeing training program, staff, escalations and day to day operations.

Assist Management in team development and feedback.

Assist Management with delegation of responsibility and assignment of staff.

Maintain Training Calendar.

Assist Management with Coordination of New Hire onboarding, including daily feedback on performance, system issues and any other pertinent information needed during the new hire period for them to perform their duties.

Assist with special projects as needed.

Responsible for instructional design of training programs as well as facilitation to staff via classroom and virtual settings (WebEx, Teams, Cisco Jabber) within the designated departments

Coach employees upon hire and, in partnership with Servicing Management, provide guidance and assistance to existing employees as needed when questions or issues arise

Development of systems hands‑on exercises for the Servicing Platform and creation/presentation of training modules for any new releases or system updates

Create and maintain current training materials (participant guides, handouts, FAQs, job aids, etc.) Document changes for review during internal and external audits. Ensure training is compliant with regulations and company policies.

Prepares materials, logistics and technology needs for classroom learning, including assembly of position‑specific manuals, Training Room reservations, securing IT equipment, system access, etc.

Create training class schedule, develop lesson plans, track participant attendance and record content mastery results.

Coach, observe and provide feedback to leadership regarding participants' consistency and adherence to specific operations role standards and skill set expectations.

Proactively engage with team members and leadership to identify and assess training and developmental needs and assist in providing solutions.

Actively participate in projects, change management, and process & procedure development as required.

Engage and work with QC to ensure QC policy and procedures are in line with training curriculum.

Manage and complete QC for the New Hires and/or any other QC needed job functions as an official QC backup.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Completes all required compliance exams on a yearly basis

Dresses in accordance with First United Bank & Trust Company dress code

Adherence to all First United Policies and Procedures

Other duties as assigned by manager

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

High School Diploma or equivalent (GED) required, plus some college is strongly preferred.

Minimum 2 years Residential Mortgage experience preferred (Default Servicing).

Prior experience in delivery of training programs, and proven ability to adapt to varying learning styles preferred.

Highly proficient with Microsoft Office Suite (Word, Power Point, Excel, Visio, Publisher).

1 Year experience with Articulate 360 and AllRegs preferred.

Technical/Functional Competencies

Superior oral and written communication skills as well as strong leadership and interpersonal skills, including the ability to relate to employees at all levels of the organization.

Comfortable in front of large groups and ability to engage the audience with inspirational/motivational presentations.

Demonstrated ability to create fun, engaging, and meaningful content that covers all learning styles and maximizes retention.

Highly organized, and must be versatile and flexible based on needs of trainees.

Possess the ability and willingness to prioritize, plan schedule and arrange own activities in accomplishing objectives under minimal supervision.

Demonstrated passion for people development and customer service excellence.

Project Management / Change Management experience a plus, technical writing skillset a huge plus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:

Plano-Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at

HR@firstunitedbank.com

for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

#J-18808-Ljbffr\n","Job Title\nMortgage Servicing Training and Development Specialist

Job Description\nSUMMARY

The Mortgage Servicing Training and Deve...","Plano, Texas, us, 75086",["B","2583093937"],"/jobs/2583093937-mortgage-servicing-training-and-development-specialist","/jobs?location=Plano%2C+Texas%2C+us%2C+75086",{"_429":428,"_434":529,"_452":453,"_444":445,"_243":530,"_441":531,"_427":428,"_111":532,"_431":432,"_433":194,"_454":453,"_442":443,"_425":533,"_455":456,"_430":118,"_476":534,"_460":535,"_478":532,"_479":443,"_481":482,"_483":484,"_485":536},["D",1771372800000],"

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our \"Get Started\" section to take your first step to being a part of First United.

SUMMARY

This position is primarily responsible for the processing duties for assigned mortgage loans generated by First United Bank employees.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Performs duties from loans originated from any location throughout the company and/or from various Mortgage Consultants.

Provides excellent customer service to borrowers and internal customers.

Checks reports and follows up on assigned loans.

Ensures timely handling of all loan files.

Works within all posted service levels on all loans.

Reviews and evaluates documentation for completeness and communicates to customers in a one-on-one basis regarding loan status and any additional required documentation.

Works with the loan officer, borrower, and closer to provide updates, address any issues with loan files, and assure a smooth closing.

Submits completed loan files for underwriting approval.

Uses conversation log or memo sections in the current loan entry program each time a file is accessed or handled to accurately note progress of file.

Understands and adheres to mandatory compliance guidelines and attend training as required.

ADDITIONAL DUTIES AND RESONSIBILITIES

Performs other duties as requested by Executive Management or Supervisor.
Completes all required compliance exams on a yearly basis.
Adherence to all First United Policies and Procedures.
Dresses professionally.
Recommends to supervisor possible methods to improve department.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

High School diploma or GED required.
Some secondary education preferred.
Mortgage banking experience preferred.

Technical/Functional Competencies

Proficient in Microsoft Office.
Excellent phone etiquette.
Ability to multi-task.

PHYSICAL REQUIREMENTS

Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
Occasional lifting (up to 10 pounds).

WORKING CONDITIONS:

Normal office environment.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

Plano-Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

#J-18808-Ljbffr","

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting ...","Mortgage Loan Processor",["B","2619382566"],"1 days ago","/jobs/2619382566-mortgage-loan-processor","/jobs?keyword=Mortgage+Loan+Processor",{"_429":428,"_434":538,"_452":453,"_444":514,"_243":539,"_441":540,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":524,"_425":541,"_455":516,"_430":118,"_476":534,"_460":542,"_478":437,"_479":524,"_481":519,"_483":527,"_485":486},["D",1771358400000],"We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our \"Get Started\" section to take your first step to being a part of First United.* Developing and implementing training programs for Training Staff.* Evaluate employee training effectiveness and modify programs accordingly.* Coordinate with management staff to identify learning and development opportunities through assessment on employees’ knowledge and capabilities to make recommendations for training, career development, employee engagement and performance improvement.* Assist Management in overseeing training program, staff, escalations and day to day operations.* Assist Management in team development and feedback.* Assist Management with delegation of responsibility and assignment of staff.* Maintain Training Calendar.* Assist Management with Coordination of New Hire on boarding, including daily feedback on performance, system issues and any other pertinent information needed during the new hire period for them to perform their duties.* Assist with special projects as needed.* Responsible for instructional design of training programs as well as facilitation to staff via classroom and virtual settings (WebEx, Teams, Cisco Jabber) within the designated departments* Coach employees upon hire and, in partnership with Servicing Management, provide guidance and assistance to existing employees as needed when questions or issues arise* Development of systems hands-on exercises for the Servicing Platform and creation/presentation of training modules for any new releases or system updates* Create and maintain current training materials (participant guides, handouts, FAQs, job aids, etc.) Document changes for review during internal and external audits. Ensure training is compliant with regulations and company policies* Prepares materials, logistics and technology needs for classroom learning, including assembly of position-specific manuals, Training Room reservations, securing IT equipment, system access, etc.* Create training class schedule, develop lesson plans, track participant attendance and record content mastery results* Coach, observe and provide feedback to leadership regarding participants' consistency and adherence to specific operations role standards and skill set expectations* Proactively engage with team members and leadership to identify and assess training and developmental needs and assist in providing solutions* Actively participate in projects, change management, and process & procedure development as required* Engage and work with QC to ensure QC policy and procedures are in line with training curriculum.* Manage and complete QC for the New Hires and/or any other QC needed job functions as an official QC backup.* Completes all required compliance exams on a yearly basis* Dresses in accordance with First United Bank & Trust Company dress code* Adherence to all First United Policies and Procedures* Other duties as assigned by manager* High School Diploma or equivalent (GED) required, plus some college is strongly preferred* Minimum 2 years Residential Mortgage experience preferred (Default Servicing)* Prior experience in delivery of training programs, and proven ability to adapt to varying learning styles preferred* Highly proficient with Microsoft Office Suite (Word, Power Point, Excel, Visio, Publisher)* 1 Year experience with Articulate 360 and AllRegs preferred* Superior oral and written communication skills as well as strong leadership and interpersonal skills, including the ability to relate to employees at all levels of the organization* Comfortable in front of large groups and ability to engage the audience with inspirational/motivational presentations* Demonstrated ability to create fun, engaging, and meaningful content that covers all learning styles and maximizes retention* Highly organized, and must be versatile and flexible based on needs of trainees* Possess the ability and willingness to prioritize, plan schedule and arrange own activities in accomplishing objectives under minimal supervision* Demonstrated passion for people development and customer service excellence* Project Management / Change Management experience a plus, technical writing skillset a huge plus\n#J-18808-Ljbffr\n","We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opp...",["B","2616441906"],"/jobs/2616441906-mortgage-servicing-training-and-development-specialist",{"_429":428,"_434":544,"_452":453,"_444":514,"_243":545,"_441":546,"_427":428,"_111":547,"_431":432,"_433":194,"_454":453,"_442":443,"_425":548,"_455":516,"_430":118,"_476":534,"_460":549,"_478":547,"_479":443,"_481":519,"_483":484,"_485":550},["D",1771372800000],"

A regional banking institution located in Plano, Texas, is seeking candidates for a role that prefers mortgage banking experience and necessitates a High School diploma or GED. The position involves performing various duties as directed by management, completing compliance exams annually, and adhering to professional dress standards. Candidates should be proficient in Microsoft Office, have excellent phone etiquette, and be able to multi-task.

#J-18808-Ljbffr

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A regional banking institution located in Plano, Texas, is seeking candidates for a role that prefers mortgage banking experience and necessitat...","Mortgage Loan Processor - Growth & Multitasking",["B","2619381770"],"/jobs/2619381770-mortgage-loan-processor-growth-multitasking","/jobs?keyword=Mortgage+Loan+Processor+-+Growth+%26+Multitasking","actionData","errors"]