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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[510,518,526,535,541],{"_429":428,"_434":511,"_452":453,"_444":512,"_243":438,"_441":438,"_427":428,"_111":437,"_431":432,"_433":194,"_454":453,"_442":443,"_425":513,"_455":514,"_430":118,"_476":515,"_460":516,"_478":437,"_479":443,"_481":517,"_483":484,"_485":486},["D",1771113600000],"First United Bank and Trust",["B","2619502098"],"Work at First United Bank and Trust","4 days ago","/jobs/2619502098-mortgage-servicing-training-and-development-specialist","/jobs?keyword=First+United+Bank+and+Trust",{"_429":428,"_434":519,"_452":453,"_444":512,"_243":520,"_441":521,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":522,"_425":523,"_455":514,"_430":118,"_476":477,"_460":524,"_478":437,"_479":522,"_481":517,"_483":525,"_485":486},["D",1771185600000],"Job Title\nMortgage Servicing Training and Development Specialist

Job Description\nSUMMARY

The Mortgage Servicing Training and Development Specialist is responsible for development, design and delivery of all mortgage training programs for both newly hired and existing residential mortgage staff, with a focus on support all roles that fall within the mortgage servicing platform.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Developing and implementing training programs for Training Staff.

Evaluate employee training effectiveness and modify programs accordingly.

Coordinate with management staff to identify learning and development opportunities through assessment on employees' knowledge and capabilities to make recommendations for training, career development, employee engagement and performance improvement.

Assist Management in overseeing training program, staff, escalations and day to day operations.

Assist Management in team development and feedback.

Assist Management with delegation of responsibility and assignment of staff.

Maintain Training Calendar.

Assist Management with Coordination of New Hire onboarding, including daily feedback on performance, system issues and any other pertinent information needed during the new hire period for them to perform their duties.

Assist with special projects as needed.

Responsible for instructional design of training programs as well as facilitation to staff via classroom and virtual settings (WebEx, Teams, Cisco Jabber) within the designated departments

Coach employees upon hire and, in partnership with Servicing Management, provide guidance and assistance to existing employees as needed when questions or issues arise

Development of systems hands‑on exercises for the Servicing Platform and creation/presentation of training modules for any new releases or system updates

Create and maintain current training materials (participant guides, handouts, FAQs, job aids, etc.) Document changes for review during internal and external audits. Ensure training is compliant with regulations and company policies.

Prepares materials, logistics and technology needs for classroom learning, including assembly of position‑specific manuals, Training Room reservations, securing IT equipment, system access, etc.

Create training class schedule, develop lesson plans, track participant attendance and record content mastery results.

Coach, observe and provide feedback to leadership regarding participants' consistency and adherence to specific operations role standards and skill set expectations.

Proactively engage with team members and leadership to identify and assess training and developmental needs and assist in providing solutions.

Actively participate in projects, change management, and process & procedure development as required.

Engage and work with QC to ensure QC policy and procedures are in line with training curriculum.

Manage and complete QC for the New Hires and/or any other QC needed job functions as an official QC backup.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Completes all required compliance exams on a yearly basis

Dresses in accordance with First United Bank & Trust Company dress code

Adherence to all First United Policies and Procedures

Other duties as assigned by manager

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

High School Diploma or equivalent (GED) required, plus some college is strongly preferred.

Minimum 2 years Residential Mortgage experience preferred (Default Servicing).

Prior experience in delivery of training programs, and proven ability to adapt to varying learning styles preferred.

Highly proficient with Microsoft Office Suite (Word, Power Point, Excel, Visio, Publisher).

1 Year experience with Articulate 360 and AllRegs preferred.

Technical/Functional Competencies

Superior oral and written communication skills as well as strong leadership and interpersonal skills, including the ability to relate to employees at all levels of the organization.

Comfortable in front of large groups and ability to engage the audience with inspirational/motivational presentations.

Demonstrated ability to create fun, engaging, and meaningful content that covers all learning styles and maximizes retention.

Highly organized, and must be versatile and flexible based on needs of trainees.

Possess the ability and willingness to prioritize, plan schedule and arrange own activities in accomplishing objectives under minimal supervision.

Demonstrated passion for people development and customer service excellence.

Project Management / Change Management experience a plus, technical writing skillset a huge plus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:

Plano-Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at

HR@firstunitedbank.com

for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

#J-18808-Ljbffr\n","Job Title\nMortgage Servicing Training and Development Specialist

Job Description\nSUMMARY

The Mortgage Servicing Training and Deve...","Plano, Texas, us, 75086",["B","2583093937"],"/jobs/2583093937-mortgage-servicing-training-and-development-specialist","/jobs?location=Plano%2C+Texas%2C+us%2C+75086",{"_429":428,"_434":527,"_452":453,"_444":445,"_243":528,"_441":529,"_427":428,"_111":530,"_431":194,"_433":194,"_454":453,"_442":522,"_425":531,"_455":456,"_430":118,"_476":532,"_460":533,"_478":530,"_479":522,"_481":482,"_483":525,"_485":534},["D",1769799600000],"We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our \"Get Started\" section to take your first step to being a part of First United.* FHA/HUD loss mitigation waterfall and servicing requirements* VA servicing and compromise sale requirements* USDA Rural Housing Servicing Guidelines* FNMA Servicing Guide* FHLMC Single-Family Seller/Servicer Guide* Maintain working knowledge of mortgage default servicing industry updates.* Support continuous process improvement initiatives and provide recommendations to enhance underwriting and workflow efficiency.* Demonstrate proficiency in loss mitigation underwriting, decisioning, and processing.* Maintain up-to-date knowledge of regulatory, investor, and servicing guideline changes.* Accurately calculate trial payments, capitalization limits, and deferred balances.* Review and resolve escalations, appeals, and reconsideration requests.* Review executed purchase contracts and HUD-1 Settlement Statements or Closing Disclosures for short sales.* Participate in quality control reviews, audits, and investor examinations.* Complete all required compliance and training courses annually.* Adhere to company policies, procedures, and code of conduct.* Maintain professional appearance and business-casual dress standards.* Perform other related duties as assigned.* Minimum of 2 years of mortgage servicing experience with a focus on loss mitigation underwriting, decisioning, and processing.* Knowledge of FNMA, FHLMC, and GNMA investor guidelines (preferred).* Experience with short sales and deed-in-lieu underwriting and processing.* Strong background in financial analysis and income calculation.* Experience in portfolio management, call center operations, customer service, collections, or financial services environments.* Strong analytical and decision-making skills* Ability to interpret financial, legal, title, and settlement documentation* Proficiency with mortgage servicing systems (MSP preferred)* Excellent written and verbal communication skills* Strong organizational skills and attention to detail* Ability to manage a high-volume pipeline in a fast-paced environment* Proficient computer and basic mathematical skills* Dependability and adherence to timelines* Strong interpersonal and teamwork skills**NOTE:** This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by supervisors to meet the ongoing needs of the organization.\n#J-18808-Ljbffr\n","We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opp...","Mortgage Loss Mitigation Specialist",["B","2364226403"],"19 days ago","/jobs/2364226403-mortgage-loss-mitigation-specialist","/jobs?keyword=Mortgage+Loss+Mitigation+Specialist",{"_429":428,"_434":536,"_452":453,"_444":445,"_243":537,"_441":529,"_427":428,"_111":437,"_431":194,"_433":194,"_454":453,"_442":522,"_425":538,"_455":456,"_430":118,"_476":539,"_460":540,"_478":437,"_479":522,"_481":482,"_483":525,"_485":486},["D",1771358400000],"We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our \"Get Started\" section to take your first step to being a part of First United.* Developing and implementing training programs for Training Staff.* Evaluate employee training effectiveness and modify programs accordingly.* Coordinate with management staff to identify learning and development opportunities through assessment on employees’ knowledge and capabilities to make recommendations for training, career development, employee engagement and performance improvement.* Assist Management in overseeing training program, staff, escalations and day to day operations.* Assist Management in team development and feedback.* Assist Management with delegation of responsibility and assignment of staff.* Maintain Training Calendar.* Assist Management with Coordination of New Hire on boarding, including daily feedback on performance, system issues and any other pertinent information needed during the new hire period for them to perform their duties.* Assist with special projects as needed.* Responsible for instructional design of training programs as well as facilitation to staff via classroom and virtual settings (WebEx, Teams, Cisco Jabber) within the designated departments* Coach employees upon hire and, in partnership with Servicing Management, provide guidance and assistance to existing employees as needed when questions or issues arise* Development of systems hands-on exercises for the Servicing Platform and creation/presentation of training modules for any new releases or system updates* Create and maintain current training materials (participant guides, handouts, FAQs, job aids, etc.) Document changes for review during internal and external audits. Ensure training is compliant with regulations and company policies* Prepares materials, logistics and technology needs for classroom learning, including assembly of position-specific manuals, Training Room reservations, securing IT equipment, system access, etc.* Create training class schedule, develop lesson plans, track participant attendance and record content mastery results* Coach, observe and provide feedback to leadership regarding participants' consistency and adherence to specific operations role standards and skill set expectations* Proactively engage with team members and leadership to identify and assess training and developmental needs and assist in providing solutions* Actively participate in projects, change management, and process & procedure development as required* Engage and work with QC to ensure QC policy and procedures are in line with training curriculum.* Manage and complete QC for the New Hires and/or any other QC needed job functions as an official QC backup.* Completes all required compliance exams on a yearly basis* Dresses in accordance with First United Bank & Trust Company dress code* Adherence to all First United Policies and Procedures* Other duties as assigned by manager* High School Diploma or equivalent (GED) required, plus some college is strongly preferred* Minimum 2 years Residential Mortgage experience preferred (Default Servicing)* Prior experience in delivery of training programs, and proven ability to adapt to varying learning styles preferred* Highly proficient with Microsoft Office Suite (Word, Power Point, Excel, Visio, Publisher)* 1 Year experience with Articulate 360 and AllRegs preferred* Superior oral and written communication skills as well as strong leadership and interpersonal skills, including the ability to relate to employees at all levels of the organization* Comfortable in front of large groups and ability to engage the audience with inspirational/motivational presentations* Demonstrated ability to create fun, engaging, and meaningful content that covers all learning styles and maximizes retention* Highly organized, and must be versatile and flexible based on needs of trainees* Possess the ability and willingness to prioritize, plan schedule and arrange own activities in accomplishing objectives under minimal supervision* Demonstrated passion for people development and customer service excellence* Project Management / Change Management experience a plus, technical writing skillset a huge plus\n#J-18808-Ljbffr\n",["B","2616441906"],"1 days ago","/jobs/2616441906-mortgage-servicing-training-and-development-specialist",{"_429":428,"_434":542,"_452":453,"_444":512,"_243":543,"_441":529,"_427":428,"_111":544,"_431":194,"_433":194,"_454":453,"_442":522,"_425":545,"_455":514,"_430":118,"_476":546,"_460":547,"_478":544,"_479":522,"_481":517,"_483":525,"_485":548},["D",1769450400000],"We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our \"Get Started\" section to take your first step to being a part of First United.

The Position\nJob Title\nMortgage Escrow Specialist

Job Description\nSummary\nThe Escrow Specialist is responsible for administering real estate tax escrow functions within the mortgage loan servicing operation. This role serves as a subject matter expert, independently researching and resolving complex escrow-related issues while ensuring compliance with all federal, state, local, investor, and company policies and procedures.

Essential Duties and Responsibilities

Ensure accurate setup and validation of real estate tax information during loan onboarding.

Monitor, process, and ensure the timely and accurate payment of escrowed real estate taxes.

Perform scheduled escrow account analyses in accordance with bank policy, regulatory requirements, and investor guidelines.

Research and resolve customer inquiries, internal requests, and escalated issues related to escrow and real estate taxes.

Manage and maintain the relationship with third‑party tax vendors to ensure accurate reporting and tax disbursements.

Monitor delinquent real estate taxes and ensure proper resolution in compliance with applicable regulations.

Participate in special projects and perform additional mortgage servicing duties as assigned.

Additional Duties and Responsibilities

Perform other duties as assigned by Executive Management or Supervisor.

Provide consistent, high-quality customer service.

Maintain a clean and professional workstation.

Identify and recommend process improvements to management.

Complete all required compliance and regulatory training annually.

Cross‑train in all escrow‑related servicing functions.

Adhere to all company policies, procedures, and code of conduct.

Maintain professional appearance in accordance with company dress code.

Employee Qualifications\nEducation and Experience

High School Diploma or GED (required)

Bachelor's degree or equivalent work experience (preferred)

Minimum of 5 years of mortgage escrow experience

Minimum of 5 years in a financial services or operations environment

Ability to pass background and credit check

Technical and Functional Competencies

Strong understanding of mortgage escrow, real estate tax processes, and regulatory requirements

Basic mathematical aptitude

Proficiency with computer systems and standard office software

Knowledge of MSP servicing system (preferred)

Strong written and verbal communication skills

Exceptional customer service and negotiation skills

Strong organizational, analytical, and problem‑solving abilities

Ability to exercise sound judgment and make independent decisions

Ability to work effectively in a team‑oriented, fast‑paced environment

Strong interpersonal skills with the ability to interact across all levels of the organization

Ability to use email, phone, and other communication tools effectively

Dependable, detail‑oriented, and able to meet deadlines

Demonstrates initiative and willingness to assume additional responsibilities

Ability to travel as needed

Physical Requirements\nThis position is primarily sedentary and requires:

Prolonged sitting or standing, walking, repetitive motions, finger dexterity, and visual acuity

Occasional lifting of up to 10 pounds

Occasional stooping or kneeling\nReasonable accommodations may be made for qualified individuals with disabilities.

Work Environment

Standard office environment, with occasional vendor site visits

Moderate noise level

Work Schedule

Monday through Friday (On‑site)

NOTE: This job description is not intended to be all‑inclusive. Employees may perform other related duties as assigned by supervisors to meet the ongoing needs of the organization.

All Locations\nPlano‑Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

#J-18808-Ljbffr\n","Mortgage Escrow Specialist",["B","2298981344"],"23 days ago","/jobs/2298981344-mortgage-escrow-specialist","/jobs?keyword=Mortgage+Escrow+Specialist","actionData","errors"]