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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[510,519,528,537,546],{"_429":428,"_434":511,"_452":453,"_444":445,"_243":438,"_441":438,"_427":428,"_111":512,"_431":432,"_433":194,"_454":453,"_442":513,"_425":514,"_455":456,"_430":127,"_476":515,"_460":516,"_478":512,"_479":513,"_481":482,"_483":517,"_485":518},["D",1771372800000],"Export Customer Service Representative","Tempe, AZ, US, 85285",["B","2620613037"],"1 days ago","/jobs/2620613037-export-customer-service-representative","/jobs?location=Tempe%2C+AZ%2C+US%2C+85285","/jobs?keyword=Export+Customer+Service+Representative",{"_429":428,"_434":520,"_452":453,"_444":445,"_243":521,"_441":522,"_427":428,"_111":512,"_431":194,"_433":194,"_454":453,"_442":523,"_425":524,"_455":456,"_430":127,"_476":525,"_460":526,"_478":512,"_479":523,"_481":482,"_483":527,"_485":518},["D",1771430400000],"Export Customer Service Representative\nMSC USA - Tempe

Job Summary\nProvides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.

Key Responsibilities & Duties

Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.

Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.

Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.

Handles booking processes in the internal system based on client requirement, updates information accordingly, and coordinates all export shipment activities following MSC procedures.

Assists clients in troubleshooting and problem solving regarding the bookings assigned.

Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.

Updates records for reports as required by management, contributing to informed decision-making.

Anticipates potential problems and demonstrates problem‑solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.

Performs other duties as assigned.

Qualifications & Key Competencies

Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)

Experience working in an international environment, a plus

Ability to successfully develop and maintain positive client and vendor relationships

Attention to detail: advanced

Communication skills: advanced

Customer orientation: advanced

Dependability: advanced

Organization skills & time management: intermediate

Proactivity: intermediate

Problem solving: fundamental

Productivity: advanced

Team player: advanced

English: advanced

MS Excel with the ability to learn new software: intermediate

What We Offer

Health Insurance

Dental & Vision Insurance

Life Insurance: one-time annual salary up to $50,000

Long Term Disability Insurance

Paid Parental Leave

Business Travel Insurance

Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)

Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one

Short Term Disability Insurance

401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.

Wellness Program initiatives / Free MSC Partner Subscriptions with Calm

Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)\nMediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one‑vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty‑foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company.

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

#J-18808-Ljbffr\n","Export Customer Service Representative\nMSC USA - Tempe

Job Summary\nProvides comprehensive assistance to clients, addressing inquiries and ...","Tempe, Arizona, us, 85285",["B","2621453400"],"13 hours ago","/jobs/2621453400-export-customer-service-representative","/jobs?location=Tempe%2C+Arizona%2C+us%2C+85285",{"_429":428,"_434":529,"_452":453,"_444":530,"_243":438,"_441":438,"_427":428,"_111":531,"_431":432,"_433":194,"_454":453,"_442":443,"_425":532,"_455":533,"_430":118,"_476":515,"_460":534,"_478":531,"_479":443,"_481":535,"_483":484,"_485":536},["D",1771372800000],"MThree","Junior Trade Support Analyst",["B","2619509301"],"Work at MThree","/jobs/2619509301-junior-trade-support-analyst","/jobs?keyword=MThree","/jobs?keyword=Junior+Trade+Support+Analyst",{"_429":428,"_434":538,"_452":453,"_444":539,"_243":438,"_441":438,"_427":428,"_111":540,"_431":432,"_433":194,"_454":453,"_442":443,"_425":541,"_455":542,"_430":118,"_476":477,"_460":543,"_478":540,"_479":443,"_481":544,"_483":484,"_485":545},["D",1771027200000],"Tapestry","Analyst, Global Trade Compliance",["B","2619544110"],"Work at Tapestry","/jobs/2619544110-analyst-global-trade-compliance","/jobs?keyword=Tapestry","/jobs?keyword=Analyst%2C+Global+Trade+Compliance",{"_429":428,"_434":547,"_452":453,"_444":539,"_243":438,"_441":438,"_427":428,"_111":548,"_431":432,"_433":194,"_454":453,"_442":443,"_425":549,"_455":542,"_430":118,"_476":550,"_460":551,"_478":548,"_479":443,"_481":544,"_483":484,"_485":552},["D",1771286400000],"Analyst, Global Trade Relations and Compliance",["B","2619516629"],"2 days ago","/jobs/2619516629-analyst-global-trade-relations-and-compliance","/jobs?keyword=Analyst%2C+Global+Trade+Relations+and+Compliance","actionData","errors"]