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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Summary

The Training Specialist/Instructional Designer III designs, develops, and/or delivers/facilitates complete learning interventions (e.g., eLearning, instructor-led courseware, print and online performance support tools, job aids) using the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) process, as well as current learning theory and best practices, for customer service and sales skills, new system rollouts, system enhancements, new bank products, new rules & regulations, and compliance.\nEssential Job Functions & Responsibilities

Conduct analysis, design, develop, implement, evaluate, and maintain web-based (WBT), instructor-led (ILT), and hybrid training, as well as job aids (print based job aids, as well as online performance support tools).\nLead, support, or be a one-person team on training projects ranging from building singular “just-in-time” modules to overhauling complete curricula.\nConduct various analyses (e.g., root cause analyses, needs assessments, best practices or benchmarking studies) to determine if training is needed and, if so, to define the target audience, learning objectives, and measurements required for a successful learning intervention.\nDesign and develop high quality, interactive, and engaging courseware (WBT, ILT, & hybrid learning approaches).\nDesign and develop clear and concise procedures and basic knowledge management assets.\nLead lessons learned sessions, and apply learnings to process improvement designed to increase quality or efficiency of the Learning & Development Team and its members.\nDeliver/facilitate instructor-led courseware and workshops, serving as the primary or backup facilitator for new hires, as well as lead on targeted special assignments for specific audiences (e.g., new product or system training).\nTime in 1a, 1b, or some combination of the two: 50-75%\nPerform specialized support duties

All Training Specialists share ongoing support to bank employees and the Learning & Development Team. Specialized support duties may include, but are not limited to:\nProvide basic day-to-day LMS support to bank employees (e.g., resolve completion status issues, reset passwords) and Learning & Development Team (e.g., building, assigning, and scheduling courses).\nDesign, develop, and maintain questions and scenarios to support ongoing assessment and coaching of bank staff.\nProvide individual and / or specialized coaching for employees experiencing specific performance problems relating to the Training Specialist’s main area of focus or to employees who underperform in on-boarding or on the job.\nMaintain and contribute to the Learning & Development Team intranet web site.\nProfessional Development

Research and study various components of Instructional Design, including learning theory, graphic design and development, web design and development (HTML, CSS, JavaScript), production software (e.g., Photoshop, Illustrator, Premiere, Audition), and any area of the ADDIE model (Analysis, Design, Development, Implementation, & Evaluation).\nResearch and study various components of Human Performance Improvement, including Six Sigma, process improvement, organizational communication and development, performance support systems, knowledge management, procedural documentation, and change management.\nResearch and study various components of Instruction and Facilitation, including lecture, presentation and delivery strategies & techniques, small group facilitation, instructional activity debrief, discovery-based instruction, problem-based instruction, project-based instruction, ad hoc instructional activity development, common ice breakers, and energizers.\nShare knowledge and skills with other team members (e.g., leading “brown-bag” sessions or presenting “teach-backs”).\nAssist the Director of Learning & Development in the mentoring and professional development of other team members.\nLead and/or participate in project brainstorming sessions with team members assigned to different projects.\nAdministrative time

Attend corporate and/or team meetings.\nGenerate standard reports.\nQualifications

EDUCATION & CERTIFICATIONS:

(Minimum education required to perform the duties of this position)\nBA/BS required, ideally in Business, Finance, Training, English, Communications, Instructional Design, or Education. Master’s degree preferred.\nKnowledge, Skills & Abilities

Minimum of four years of relevant work experience; or equivalent combination of education and experience to include at least six years in sales, customer service, consumer lending, computer systems, and coaching others in a financial services organization.\nThe Training Specialist / Instructional Designer III should be able to do the following with light coaching and/or supervision & guidance:\nApply best practices in adult learning theory in the design of web-based and instructor-led training.\nConduct analyses using multiple data collection methodologies (e.g., observation, survey, interview, focus group).\nDesign and create well-structured and engaging instructional materials.\nWrite print materials (facilitator guides, learner guides, workbooks, job aids, etc.).\nWrite online materials (screen text, online procedures, interactive job aids and knowledge support tools).\nCreate well-designed online training screens and interactions.\nCollaborate with other designers to create engaging training interventions.\nApply best practices in the facilitation of classroom instruction (e.g., lecture, presentation, leading discussion, steering problem-based learning, brainstorming, reflecting, redirecting, leveraging open and closed-ended questions, resolving classroom conflict, coaching).\nManage time effectively across one or two projects and tasks.\nBuild effective relationships with subject matter experts, top performers, and managers across multiple levels within the bank.\nQuickly come up to speed with knowledge of the financial industry, if needed.\nUse a Windows-based PC at an expert-level.\nMid-level or higher mastery of Microsoft Word and PowerPoint preferred, but not required.\nMid-level or higher mastery of Adobe Photoshop preferred, but not required.\nFamiliarity with Articulate Storyline preferred, but not required.\nMid-level or higher mastery of SharePoint preferred but not required.\nCompetencies

Must have cyber security awareness to protect the digital environment, the Bank, and customers.\nProblem Solving\nDealing with Ambiguity\nWritten and Verbal Communication (clear, concise, and engaging)\nTime Management\nDemonstrate Courage\nDrive for Results\nInterpersonal Savvy\nCustomer Focus\nIntegrity and Trust\nSelf-Development\nCreativity\nTechnology Savvy

#J-18808-Ljbffr\n","Overview

Summary

The Training Specialist/Instructional Designer III designs, develops, and/or delivers/facilitates complete learn...","Oklahoma City, Oklahoma, United States",["B","2504733434"],"9 days ago","/jobs/2504733434-training-specialist-instructional-designer-iii-partially-onsite-in-hyannis-ma","/jobs?location=Oklahoma+City%2C+Oklahoma%2C+United+States",{"_429":428,"_434":529,"_452":453,"_444":530,"_243":438,"_441":438,"_427":428,"_111":531,"_431":432,"_433":194,"_454":453,"_442":443,"_425":532,"_455":533,"_430":127,"_476":534,"_460":535,"_478":531,"_480":443,"_482":536,"_484":485,"_486":537},["D",1771286400000],"Dollar General","SALES ASSOCIATE in HYANNIS, MA",["B","2619530427"],"Work at Dollar General","2 days ago","/jobs/2619530427-sales-associate-in-hyannis-ma","/jobs?keyword=Dollar+General","/jobs?keyword=SALES+ASSOCIATE+in+HYANNIS%2C+MA",{"_429":428,"_434":539,"_452":453,"_444":540,"_243":438,"_441":438,"_427":428,"_111":541,"_431":432,"_433":194,"_454":453,"_442":443,"_425":542,"_455":543,"_430":118,"_476":516,"_460":544,"_478":541,"_480":443,"_482":545,"_484":485,"_486":546},["D",1771113600000],"Santander Holdings USA Inc","Relationship Banker, Hyannis, MA",["B","2619550609"],"Work at Santander Holdings USA Inc","/jobs/2619550609-relationship-banker-hyannis-ma","/jobs?keyword=Santander+Holdings+USA+Inc","/jobs?keyword=Relationship+Banker%2C+Hyannis%2C+MA",{"_429":428,"_434":548,"_452":453,"_444":549,"_243":438,"_441":438,"_427":428,"_111":550,"_431":432,"_433":194,"_454":453,"_442":443,"_425":551,"_455":552,"_430":127,"_476":553,"_460":554,"_478":555,"_480":443,"_482":556,"_484":485,"_486":557},["D",1771459200000],"Zales","Sales Associate / Jewelry Consultant - Zales - Cape Cod Mall - Hyannis, MA",["B","2619493347"],"Work at Zales","9 hours ago","/jobs/2619493347-sales-associate-jewelry-consultant-zales-cape-cod-mall-hyannis-ma","Sales Associate / Jewelry Consultant - Zales - Cape Cod Mall - Hy...","/jobs?keyword=Zales","/jobs?keyword=Sales+Associate+%2F+Jewelry+Consultant+-+Zales+-+Cape+Cod+Mall+-+Hy...","actionData","errors"]