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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Customer Success Manager

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Thomson Reuters acquired a leading AI startup, Casetext, in 2023 and scaled up to become one of the leading AI solution providers to law firms and corporations. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.

About the Role

The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions. The Customer Success Manager will typically focus on a portfolio of customers, actively prioritizing customers based on adoption, health, and other key parameters. The Customer Success Manager will use a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value.

In the role of Customer Success Manager, you will focus on:

Strategic Relationships: Engage regularly with senior executives to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey.
Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters's legal AI solutions.
Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows/use cases that deliver sustained value from Thomson Reuters' legal AI solutions.
Change Management: Partner with customers to help gain executive sponsorship, identify champions, and define change management strategies to help transform the work of attorneys at law firms.
Drive Adoption: Partner with customers to ensure users are trained appropriately (leveraging TR customer education managers) and define mutual strategies to grow adoption of the TR Legal AI solutions.
Lead Executive Business Reviews: Capture value delivered to customers from TR Legal AI solutions, lead executive business reviews, and develop the joint roadmap for success with customers.
Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction.
Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.

About You

You are a great fit for the role of Senior Customer Success Manager if you have the following:

Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals.
Global and large law experience is highly preferred.
5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role, with leading legal tech consulting organizations or SaaS firms.
Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech.
Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.
Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.
Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey.

What's in it For You?

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceed the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $91,000 - $169,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 12/04/2025.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation.

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Customer Success Manager

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI ...","Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms","Atlanta, GA, US, 30383",["B","2619339936"],"/jobs/2619339936-customer-success-manager-legal-ai-solutions-global-large-law-firms","Customer Success Manager (Legal AI Solutions) - Global & Large La...","/jobs?location=Atlanta%2C+GA%2C+US%2C+30383","/jobs?keyword=Customer+Success+Manager+%28Legal+AI+Solutions%29+-+Global+%26+Large+La...",{"_429":428,"_434":528,"_452":453,"_444":445,"_243":529,"_441":530,"_427":428,"_111":531,"_431":432,"_433":194,"_454":453,"_442":511,"_425":532,"_455":456,"_430":118,"_473":533,"_460":534,"_475":531,"_476":511,"_478":479,"_480":515,"_482":535},["D",1771286400000],"

Senior Implementation Consultant, Global Trade

Join a leading enterprise software and trusted content provider for Trade, Tax, and Legal corporations. At Thomson Reuters, we invest in cutting?edge generative AI solutions to revolutionize the professional landscape. Our ONESOURCE Global Trade software empowers companies to streamline international trade, ensuring products reach consumers efficiently. We are seeking smart, creative individuals to collaborate directly with our customers and implement our innovative software solutions.

About The Role

Extensive Training & Mentorship: Benefit from comprehensive training, mentoring, and guidance to kickstart your successful consulting career at Thomson Reuters.
Skill Development: Master best practices and methodologies, and acquire the technical and functional skills necessary for enterprise software projects supporting Global Trade and Compliance departments.
Diverse Projects: Engage in diverse projects, including implementing enterprise software, content, and services for our clients.

As an Implementation Consultant, you will collaborate closely with Project Managers to lead the implementation of Global Trade software for corporations. Your role will involve managing product classifications, exports, imports, foreign trade zones (FTZ), free trade agreements (FTA), denied party screenings (DPS), and more. You will deliver critical information and software solutions to companies of all sizes.

About You

Client Interaction: Engage with Global Trade, Compliance, and Technology professionals in Fortune 500 clients.
Requirements Gathering: Lead sessions to gather requirements and formulate design/solution documentation.
Process Mapping: Translate client business processes and policies into our solutions.
Cross?Functional Collaboration: Work with internal teams, such as Product Management & Engineering, to deliver comprehensive solutions.
Implementation: Perform technical and functional tasks on medium to large projects.
Testing: Prepare and execute test scripts and test cases.
Problem?Solving: Explain system issues/problems and solutions to technical staff. Foster solutions to attend to clients needs.
Project Management: Lead low?complexity projects with limited supervision. Delegate tasks to ensure the delivery of all project requirements.
Communication: Excellent interpersonal and written communication skills for professional and concise information sharing.
Teamwork: Ability to work effectively in a team environment.
Organization: Ability to manage multiple projects concurrently.
Initiative: Self?starter with creative problem?solving skills and motivation to drive innovation.
Diversity: Ability to work in a diverse work environment.
Experience: 4+ years of relevant work experience.
Industry Exposure: Familiarity with Global Trade, Supply Chain Businesses, Indirect Tax, or Compliance processes. Experience working or integrating with third?party enterprise trade products (e.g., ONESOURCE Global Trade, Integration Point, Descartes, etc.).
Process Analysis: Experience with process analysis, design, and mapping.
Technical Knowledge: Proficiency in databases, SQL, and programming languages like C# and/or VB.NET.
Testing: Experience creating and executing test cases and test scripts.
Travel: Willingness to travel up to 10% for client site visits, project kick?offs, off?site training, and industry events.
Higher Education Degree or Diploma in Finance, Accounting, Supply Chain, International Business, or Computer Science preferred.

Whats in it For You?

Flexibility & Work?Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work?life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real?world solutions. Our Grow My Way programming and skills?first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI?enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company?wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award?winning reputation for inclusion and belonging, flexibility, work?life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro?bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real?World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Compensation

For eligible US locations, the base compensation range for this role is $72,100 - $133,900. This role may also be eligible for an annual bonus based on performance.

Equal Employment Opportunity

Thomson Reuters is an Equal Employment Opportunity Employer. We embrace a diverse work environment without discrimination. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Job Posting Status

This job posting will close.

#J-18808-Ljbffr","

Senior Implementation Consultant, Global Trade

Join a leading enterprise software and trusted content provider for Trade, Tax, and Lega...","Senior Implementation Consultant, Global Trade",["B","2619375709"],"2 days ago","/jobs/2619375709-senior-implementation-consultant-global-trade","/jobs?keyword=Senior+Implementation+Consultant%2C+Global+Trade",{"_429":428,"_434":537,"_452":453,"_444":445,"_243":538,"_441":539,"_427":428,"_111":520,"_431":194,"_433":194,"_454":453,"_442":540,"_425":541,"_455":456,"_430":118,"_473":542,"_460":543,"_475":524,"_476":540,"_478":479,"_480":544,"_482":526},["D",1771476348000],"

About the Role

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. It acquired Casetext in 2023 and scaled up to become a leading AI solution provider for law firms and corporations. We are building a world‑class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.

Key Responsibilities

Strategic Relationships: Engage regularly with senior executives to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey.
Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters' legal AI solutions.
Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows and use cases that deliver sustained value from Thomson Reuters' legal AI solutions.
Change Management: Partner with customers to gain executive sponsorship, identify champions, and define change management strategies to transform attorneys' work at law firms.
Drive Adoption: Partner with customers to ensure users are trained appropriately and define mutual strategies to grow adoption of the TR Legal AI solutions.
Lead Executive Business Reviews: Capture value delivered to customers from TR Legal AI solutions, lead executive business reviews, and develop the joint roadmap for success with customers.
Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction.
Advocate for Customer Needs: Serve as the voice the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.

About You

Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals.
Global and large law experience is highly preferred.
5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role, with leading legal tech consulting organizations or SaaS firms.
Curiosity in technology/AI developments: Familiarity with legal technology or AI‑driven platforms, with a willingness to stay ahead of advancements in legaltech.
Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.
Customer‑Centric Mindset: A proactive, personable approach to problem‑solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.
Collaboration: Experience working cross‑functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey.
#LI-BS1

What’s in it for you?

Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Benefits

In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, life insurance programs, a competitive 401(k) plan with company match, flexible and supportive benefits, paid holidays, parental leave, sabbatical leave, and more. Optional benefits include hospital, accident and sickness insurance, life and AD&D insurance, Flexible Spending and Health Savings Accounts, fitness reimbursement, access to the Employee Assistance Program, Group Legal Identity Theft Protection benefit, access to a 529 Plan, commuter benefits, Adoption & Surrogacy Assistance, Tuition Reimbursement, and access to the Employee Stock Purchase Plan.

Pay range: The target total cash compensation range for this role is $91,000 - $169,000 (base pay and any target sales incentive).

About Us

We are proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace and making reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.

Learn more on how to protect yourself from fraudulent job postings here .

#J-18808-Ljbffr","

About the Role

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI techno...","San Francisco",["B","2255957724"],"2 hours ago","/jobs/2255957724-customer-success-manager-legal-ai-solutions-global-large-law-firms","/jobs?location=San+Francisco",{"_429":428,"_434":546,"_452":453,"_444":445,"_243":547,"_441":548,"_427":428,"_111":549,"_431":432,"_433":194,"_454":453,"_442":443,"_425":550,"_455":456,"_430":127,"_473":551,"_460":552,"_475":549,"_476":443,"_478":479,"_480":481,"_482":553},["D",1771113600000],"

A leading financial technology company in Eagan, Minnesota is seeking individuals with extensive pre-sales experience in SaaS. This position offers the flexibility to work remotely for up to 8 weeks annually and involves responsibilities such as collaborating with sales staffs to generate business revenues and utilizing technical expertise to build business cases. Candidates should possess a degree and have a solid understanding of Purchase-to-Pay and Order-to-Cash processes, as well as English proficiency. This role promotes community engagement and offers comprehensive benefits.

#J-18808-Ljbffr

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A leading financial technology company in Eagan, Minnesota is seeking individuals with extensive pre-sales experience in SaaS. This position off...","Senior E-Invoicing Solutions Consultant - Remote",["B","2619325735"],"4 days ago","/jobs/2619325735-senior-e-invoicing-solutions-consultant-remote","/jobs?keyword=Senior+E-Invoicing+Solutions+Consultant+-+Remote","actionData","errors"]