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Senior Implementation Consultant, Global Trade

Join a leading enterprise software and trusted content provider for Trade, Tax, and Legal corporations. At Thomson Reuters, we invest in cutting?edge generative AI solutions to revolutionize the professional landscape. Our ONESOURCE Global Trade software empowers companies to streamline international trade, ensuring products reach consumers efficiently. We are seeking smart, creative individuals to collaborate directly with our customers and implement our innovative software solutions.

About The Role

Extensive Training & Mentorship: Benefit from comprehensive training, mentoring, and guidance to kickstart your successful consulting career at Thomson Reuters.
Skill Development: Master best practices and methodologies, and acquire the technical and functional skills necessary for enterprise software projects supporting Global Trade and Compliance departments.
Diverse Projects: Engage in diverse projects, including implementing enterprise software, content, and services for our clients.

As an Implementation Consultant, you will collaborate closely with Project Managers to lead the implementation of Global Trade software for corporations. Your role will involve managing product classifications, exports, imports, foreign trade zones (FTZ), free trade agreements (FTA), denied party screenings (DPS), and more. You will deliver critical information and software solutions to companies of all sizes.

About You

Client Interaction: Engage with Global Trade, Compliance, and Technology professionals in Fortune 500 clients.
Requirements Gathering: Lead sessions to gather requirements and formulate design/solution documentation.
Process Mapping: Translate client business processes and policies into our solutions.
Cross?Functional Collaboration: Work with internal teams, such as Product Management & Engineering, to deliver comprehensive solutions.
Implementation: Perform technical and functional tasks on medium to large projects.
Testing: Prepare and execute test scripts and test cases.
Problem?Solving: Explain system issues/problems and solutions to technical staff. Foster solutions to attend to clients needs.
Project Management: Lead low?complexity projects with limited supervision. Delegate tasks to ensure the delivery of all project requirements.
Communication: Excellent interpersonal and written communication skills for professional and concise information sharing.
Teamwork: Ability to work effectively in a team environment.
Organization: Ability to manage multiple projects concurrently.
Initiative: Self?starter with creative problem?solving skills and motivation to drive innovation.
Diversity: Ability to work in a diverse work environment.
Experience: 4+ years of relevant work experience.
Industry Exposure: Familiarity with Global Trade, Supply Chain Businesses, Indirect Tax, or Compliance processes. Experience working or integrating with third?party enterprise trade products (e.g., ONESOURCE Global Trade, Integration Point, Descartes, etc.).
Process Analysis: Experience with process analysis, design, and mapping.
Technical Knowledge: Proficiency in databases, SQL, and programming languages like C# and/or VB.NET.
Testing: Experience creating and executing test cases and test scripts.
Travel: Willingness to travel up to 10% for client site visits, project kick?offs, off?site training, and industry events.
Higher Education Degree or Diploma in Finance, Accounting, Supply Chain, International Business, or Computer Science preferred.

Whats in it For You?

Flexibility & Work?Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work?life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real?world solutions. Our Grow My Way programming and skills?first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI?enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company?wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award?winning reputation for inclusion and belonging, flexibility, work?life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro?bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real?World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Compensation

For eligible US locations, the base compensation range for this role is $72,100 - $133,900. This role may also be eligible for an annual bonus based on performance.

Equal Employment Opportunity

Thomson Reuters is an Equal Employment Opportunity Employer. We embrace a diverse work environment without discrimination. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Job Posting Status

This job posting will close.

#J-18808-Ljbffr","

Senior Implementation Consultant, Global Trade

Join a leading enterprise software and trusted content provider for Trade, Tax, and Lega...","Senior Implementation Consultant, Global Trade",["B","2619375709"],"2 days ago","/jobs/2619375709-senior-implementation-consultant-global-trade","/jobs?keyword=Senior+Implementation+Consultant%2C+Global+Trade",{"_429":428,"_434":529,"_452":453,"_444":445,"_243":530,"_441":531,"_427":428,"_111":532,"_431":194,"_433":194,"_454":453,"_442":533,"_425":534,"_455":456,"_430":130,"_476":535,"_460":536,"_478":537,"_479":533,"_481":482,"_483":538,"_485":539},["D",1771474532000],"Video Cameraperson (Level 1 Journalist), Reuters\nJoin to apply for the Video Cameraperson (Level 1 Journalist), Reuters role at Thomson Reuters .\n\nReuters is looking for a dynamic and talented Video Journalist to join its New York City bureau. You will need to have a passion for video storytelling, keen to cover breaking and daily news and feature coverage in one of the most dynamic news patches in the world. An expert videographer with a minimum five years' experience, you will have an outstanding shooting and reporting background, with extensive field experience, sharp technical skills and experience working in hostile environments.\n\nYou will need to be a proven self-starter with excellent communication skills, an unflappable temperament, and an eye for great visual stories.\n\nThe job is likely to involve frequent travel in the U.S.\n\nAbout The Role\n\nCover news events in the U.S., including breaking news and feature stories with frequent travel to the scene of events.\n\nFilm news events and feature stories using broadcast-quality cameras, gimbals and GoPros, and other camera equipment including drones.\n\nProduce, film, edit videos, and write accurate news stories under time pressure to tight deadlines.\n\nResearch and pitch story ideas which travel well for broadcast and digital platforms with a focus on the people affected by events.\n\nWork as part of a team covering events starting from the planning phase through to field work.\n\nA basic understanding of news photography and an ability to take simple still photos.\n\nWork closely with text reporters and photographers daily to produce the stories our clients need.\n\nAbout You\n\nHave demonstrated ability to shoot with a professional video camera, produce, edit, write, and deliver a story from the field on same-day deadlines.\n\nBe a creative storyteller with a sharp eye for visual news elements and video sequences that reveal a narrative.\n\nHave excellent communication skills.\n\nHave a strong understanding of television editorial technology, field transmission technology for live video and social media newsgathering skills.\n\nBe able to meet tight deadlines and take charge of daily planning.\n\nRespond courageously to major breaking news events, acting quickly and with live news needs in mind.\n\nA commitment to Reuters Trust Principles: a passion for accurate, unbiased, fact‑based reporting.\n\nPlease note the job application deadline is Sunday, January 11. Early applications are encouraged.\n\nBenefits\n\nGlobal Career: As a global company, we can offer a truly international career and progression opportunities.\n\nLearning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists.\n\nIndustry Competitive Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days.\n\nPerks: Work alongside Pulitzer Prize‑winning journalists and a team who provide unmatched, award‑winning coverage of the world’s most important stories.\n\nReuters is the world’s largest multimedia news provider. Founded in 1851, it is committed to the Trust Principles of independence, integrity and freedom from bias. With unmatched coverage in over 16 languages, and reaching billions of people worldwide every day, Reuters provides trusted intelligence that powers humans and machines to make smart decisions. It supplies business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers.\n\nThomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include New York City, San Francisco, Los Angeles, Irvine, CA, McLean, VA and Washington, DC. The base compensation range for the role in any of those locations is $72,000 USD - $130,000 USD.\n\nWe seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation can be found here.\n\n#J-18808-Ljbffr","Video Cameraperson (Level 1 Journalist), Reuters\nJoin to apply for the Video Cameraperson (Level 1 Journalist), Reuters role at Thomson Reuters ...","Thomson Reuters is hiring: Video Cameraperson (Level 1 Journalist), Reuters in N","New York, NY, US, 10261",["B","1971924855"],"1 hours ago","/jobs/1971924855-thomson-reuters-is-hiring-video-cameraperson-level-1-journalist-reuters-in-n","Thomson Reuters is hiring: Video Cameraperson (Level 1 Journalist...","/jobs?location=New+York%2C+NY%2C+US%2C+10261","/jobs?keyword=Thomson+Reuters+is+hiring%3A+Video+Cameraperson+%28Level+1+Journalist...",{"_429":428,"_434":541,"_452":453,"_444":445,"_243":542,"_441":543,"_427":428,"_111":544,"_431":432,"_433":194,"_454":453,"_442":545,"_425":546,"_455":456,"_430":118,"_476":477,"_460":547,"_478":548,"_479":545,"_481":482,"_483":549,"_485":550},["D",1771200000000],"

Customer Success Manager

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Thomson Reuters acquired a leading AI startup, Casetext, in 2023 and scaled up to become one of the leading AI solution providers to law firms and corporations. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.

About the Role

The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies, and drive successful adoption of Thomson Reuters' legal AI solutions. The Customer Success Manager will typically focus on a portfolio of customers, actively prioritizing customers based on adoption, health, and other key parameters. The Customer Success Manager will use a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value.

In the role of Customer Success Manager, you will focus on:

Strategic Relationships: Engage regularly with senior executives to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey.
Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters's legal AI solutions.
Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows/use cases that deliver sustained value from Thomson Reuters' legal AI solutions.
Change Management: Partner with customers to help gain executive sponsorship, identify champions, and define change management strategies to help transform the work of attorneys at law firms.
Drive Adoption: Partner with customers to ensure users are trained appropriately (leveraging TR customer education managers) and define mutual strategies to grow adoption of the TR Legal AI solutions.
Lead Executive Business Reviews: Capture value delivered to customers from TR Legal AI solutions, lead executive business reviews, and develop the joint roadmap for success with customers.
Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction.
Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.

About You

You are a great fit for the role of Senior Customer Success Manager if you have the following:

Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals.
Global and large law experience is highly preferred.
5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role, with leading legal tech consulting organizations or SaaS firms.
Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech.
Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.
Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.
Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey.

What's in it For You?

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceed the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $91,000 - $169,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 12/04/2025.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation.

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Customer Success Manager

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI ...","Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms","Atlanta, GA, US, 30383",["B","2619339936"],"/jobs/2619339936-customer-success-manager-legal-ai-solutions-global-large-law-firms","Customer Success Manager (Legal AI Solutions) - Global & Large La...","/jobs?location=Atlanta%2C+GA%2C+US%2C+30383","/jobs?keyword=Customer+Success+Manager+%28Legal+AI+Solutions%29+-+Global+%26+Large+La...",{"_429":428,"_434":552,"_452":453,"_444":553,"_243":438,"_441":438,"_427":428,"_111":554,"_431":432,"_433":194,"_454":453,"_442":443,"_425":555,"_455":556,"_430":127,"_476":557,"_460":558,"_478":554,"_479":443,"_481":559,"_483":484,"_485":560},["D",1771113600000],"ServiceNow","Sr. Solution Consultant, ITAM",["B","2619534706"],"Work at ServiceNow","4 days ago","/jobs/2619534706-sr-solution-consultant-itam","/jobs?keyword=ServiceNow","/jobs?keyword=Sr.+Solution+Consultant%2C+ITAM","actionData","errors"]