Part Sales Representative - Concrete Products
Columbia Machine, Inc., Vancouver, Washington, United States, 98662
Summary
Serves customer by providing technical phone support; processing parts orders; resolving customer parts issues.
At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.
Essential Duties And Responsibilities
Establishes parts sales objectives by forecasting and developing annual part sales quotas, projecting expected sales volume and profit for existing as well as new products and services.
Establishes and maintains selling prices by monitoring costs, competition, as well as supply and demand.
Prepares parts orders by answering incoming calls; providing technical advice; verifying that product specifications are correct; clearly documenting the specifications/scope of the order.
Minimizes customer downtime by answering incoming parts calls; providing technical advice; working with purchasing and/or production control to be able to quote customer accurate delivery time and expedite orders as needed.
Minimizes cost of service to Columbia Machine and customer by working with customer to verify the orders they place are accurate and complete; work with engineering to identify needed conversions as well as replacement components for obsolete components.
Prepares quotes by researching historical sales; analyzing product costs; working with engineering and purchasing to develop estimates.
Maintains favorable customer relations by clearly reviewing expectations, i.e. payment terms, finance charges, warranty policy, RMA policy; notifying customer of pending credit related problems that may impede service; making courtesy calls.
Promotes increased sales by working with marketing to target low sales customers and providing recommended spare parts lists to customers.
Meet with customers at FAT to answer any questions they may have, provide recommended spare parts list and promote parts sales.
Assists in maintaining customer information by communicating changes to accounting, updating changes in CRM system.
Participate in the After-hours service call rotation. In the After-Hours system: If the call is not an emergency, they will send an email to the proper parts person to contact the customer the next business morning.
If it is an emergency, they would need to check stock and process the order if the customer requests it.
On occasion they may need to run into the warehouse and ship the part themselves.
Perform remote machine audits. (travel up to 10%)
Manage warranty parts ordering (up to designated limit) and follow ups.
Supports internal and external customer service.
Understands and documents internal and external customer needs and expectations.
Communicates to appropriate team(s) when an expectation will not be met.
Ensures prompt follow up communication and delivery of materials for customer.
Continuously improves operating efficiencies by participating in cross-functional teams; eliminating non-value-added activities; documenting processes; documenting procedures.
Maintains professional and technical knowledge.
Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications.
Maintain Knowledge of publications technologies.
Contributes to team effort.
Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned.
Participates in applicable SOP and SWI training.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge
Microsoft Office Suite (Word, Excel, PPT, Outlook)
ERP (InforM3 preferred)
Columbia Vault Tool preferred
CRM (Dynamics 365 preferred)
Skills
Written and Oral Communication
English Language
Multi-tasking skills
Interpersonal
Analytical
Computer/Technical
Project/Process Management
Clerical/Secretarial
Spanish preferred
Abilities
Ability to provide a respectful work environment for others
Ability to work well with others in a team atmosphere
Strong customer service
Education And/or Experience
High School Diploma or GED required
Associates degree or vocational or technical school degree preferred
Mechanical and/or Electrical Aptitude preferred
Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Work Environment (The Work Environment Characteristics Described Here Are Representative Of Those An Employee Encounters While Performing The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions)
Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
Required Personal Protection Equipment (PPEs): Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Schedule
8 hour shift
Day shift
Monday to Friday
Ability To Commute / Relocate Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required)
Work Location In person
Job Type Full-time
Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify.
To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com
#J-18808-Ljbffr
At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world. With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.
Essential Duties And Responsibilities
Establishes parts sales objectives by forecasting and developing annual part sales quotas, projecting expected sales volume and profit for existing as well as new products and services.
Establishes and maintains selling prices by monitoring costs, competition, as well as supply and demand.
Prepares parts orders by answering incoming calls; providing technical advice; verifying that product specifications are correct; clearly documenting the specifications/scope of the order.
Minimizes customer downtime by answering incoming parts calls; providing technical advice; working with purchasing and/or production control to be able to quote customer accurate delivery time and expedite orders as needed.
Minimizes cost of service to Columbia Machine and customer by working with customer to verify the orders they place are accurate and complete; work with engineering to identify needed conversions as well as replacement components for obsolete components.
Prepares quotes by researching historical sales; analyzing product costs; working with engineering and purchasing to develop estimates.
Maintains favorable customer relations by clearly reviewing expectations, i.e. payment terms, finance charges, warranty policy, RMA policy; notifying customer of pending credit related problems that may impede service; making courtesy calls.
Promotes increased sales by working with marketing to target low sales customers and providing recommended spare parts lists to customers.
Meet with customers at FAT to answer any questions they may have, provide recommended spare parts list and promote parts sales.
Assists in maintaining customer information by communicating changes to accounting, updating changes in CRM system.
Participate in the After-hours service call rotation. In the After-Hours system: If the call is not an emergency, they will send an email to the proper parts person to contact the customer the next business morning.
If it is an emergency, they would need to check stock and process the order if the customer requests it.
On occasion they may need to run into the warehouse and ship the part themselves.
Perform remote machine audits. (travel up to 10%)
Manage warranty parts ordering (up to designated limit) and follow ups.
Supports internal and external customer service.
Understands and documents internal and external customer needs and expectations.
Communicates to appropriate team(s) when an expectation will not be met.
Ensures prompt follow up communication and delivery of materials for customer.
Continuously improves operating efficiencies by participating in cross-functional teams; eliminating non-value-added activities; documenting processes; documenting procedures.
Maintains professional and technical knowledge.
Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications.
Maintain Knowledge of publications technologies.
Contributes to team effort.
Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned.
Participates in applicable SOP and SWI training.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge
Microsoft Office Suite (Word, Excel, PPT, Outlook)
ERP (InforM3 preferred)
Columbia Vault Tool preferred
CRM (Dynamics 365 preferred)
Skills
Written and Oral Communication
English Language
Multi-tasking skills
Interpersonal
Analytical
Computer/Technical
Project/Process Management
Clerical/Secretarial
Spanish preferred
Abilities
Ability to provide a respectful work environment for others
Ability to work well with others in a team atmosphere
Strong customer service
Education And/or Experience
High School Diploma or GED required
Associates degree or vocational or technical school degree preferred
Mechanical and/or Electrical Aptitude preferred
Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Work Environment (The Work Environment Characteristics Described Here Are Representative Of Those An Employee Encounters While Performing The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions)
Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
Required Personal Protection Equipment (PPEs): Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Schedule
8 hour shift
Day shift
Monday to Friday
Ability To Commute / Relocate Vancouver, WA 98661: Reliably commute or planning to relocate before starting work (Required)
Work Location In person
Job Type Full-time
Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify.
To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com
#J-18808-Ljbffr