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990 Eddy St
San Francisco, CA 94109, USA
The Senior Program Director provides strategic and operational leadership for the Assisted Housing and Health Program (AHHP) and supervisory oversight to the Treasure Island Child Development Center (TICDC) Program Director. This role advances the mission of Catholic Charities by ensuring high-quality service delivery, fiscal integrity, regulatory compliance, and strong community partnerships.
The Senior Program Director oversees day-to-day operations, program reporting, staff supervision, clinical support, contract compliance, and fiscal management while fostering a culture rooted in dignity, respect, and service.
Program Descriptions Assisted Housing and Health Program (AHHP) AHHP provides permanent supportive housing and case management services—ranging from light-touch to intensive support—for homeless or marginally housed individuals living with HIV/AIDS who have multiple diagnoses.
The program serves up to 400 participants through a market-rate scattered-site housing model across San Francisco and operates under four primary contracts:
Partial Rent Subsidy Program
Second Start Program
Tenant-Based Rental Assistance (TBRA)
The Senior Program Director directs all aspects of AHHP operations and ensures program and fiscal compliance in accordance with contract requirements and Catholic Charities CYO policies.
Treasure Island Child Development Center (TICDC) TICDC is a licensed childcare and preschool facility serving families across Treasure Island, San Francisco, and the greater East Bay. The center provides comprehensive family support and full-time infant, toddler, and preschool programming.
TICDC is a multilingual early learning center that:
Promotes early literacy through the Tandem Books rotation
Partners with the San Francisco Public Library Bookmobile
Integrates play-based, experiential learning
Embeds early academic skills in developmentally appropriate activities
The Senior Program Director provides supervisory and administrative support to the TICDC Program Director.
Key Responsibilities Executive & Operational Leadership
Oversee day-to-day site operations for AHHP.
Supervise and support the TICDC Program Director.
Ensure compliance with Catholic Charities policies and contract requirements.
Develop, implement, and evaluate program policies, procedures, and standards.
Determine service levels and program enhancements.
Provide crisis intervention oversight and clinical guidance to staff.
Serve as a welcoming and knowledgeable portal for accessing Catholic Charities services.
Participate in program activities and events, including occasional weekends.
Contract & Reporting Management
Direct oversight of four housing contracts.
Ensure accurate and timely data entry and reporting through systems including but not limited to:
GMS
ARIES/HIV Care Connect (HCC)
CARES
ONE System (Clarity)
Carbon
Complete required monthly, quarterly, and annual reports.
Facilitate audits, focus groups, and compliance reviews.
Assist in maintaining and improving Performance Quality Improvement (PQI) standards.
Fiscal Management
Develop and monitor program budgets in collaboration with Division leadership.
Ensure sound fiscal practices and financial accountability.
Oversee billing, coding, and submission to Accounts Payable.
Monitor program expenses and financial growth.
Oversee purchasing, office supply management, and invoice tracking.
Staff Supervision & Development
Supervise AHHP case management and administrative staff.
Oversee timekeeping and staff scheduling.
Participate in hiring, onboarding, training, and performance evaluations.
Implement discipline and professional development plans.
Organize orientations and training for staff, partners, and qualifying families.
Monitor and administer contracts and agreements.
Client & Community Engagement
Collaborate with case managers on Individual Service Plans (ISPs).
Provide ongoing support services, information, and referrals for participants.
Maintain strong working relationships with funders, providers, agencies, and community stakeholders.
Represent Catholic Charities in collaborative partnerships and task forces.
Strategic Planning & Quality Improvement
Implement strategic plan initiatives.
Generate and analyze service area data to inform decision-making.
Understand and apply the agency’s Managing-to-Outcomes framework.
Produce monthly and quarterly program reports.
Support client and partner feedback processes.
Core Competencies
Prioritizes and manages multiple responsibilities effectively.
Develops realistic action plans and measurable goals.
Efficiently allocates resources.
Professionalism
Demonstrates tact, respect, and composure under pressure.
Accepts accountability and follows through on commitments.
Encourages creative problem-solving.
Implements improvements in service delivery and operations.
Communication
Writes clearly and effectively.
Presents data accurately and professionally.
Reads and interprets complex written materials.
Leadership & Ethics
Participates in organization-wide management.
Upholds mission, vision, and values.
Demonstrates integrity and ethical conduct.
Promotes diversity, equity, and inclusion.
Fosters a harassment‑free workplace.
Education & Experience
Bachelor’s Degree in Human Services or four years of related experience required.
5–7 years of program or project management experience.
Experience working with unhoused or homeless populations.
Experience with HMIS and ONE System (Clarity) preferred.
Knowledge, Skills & Abilities
Proficiency in Microsoft Office.
Knowledge of mandatory reporting requirements.
Understanding of homelessness, substance use, and mental health treatment models, including Harm Reduction.
Strong knowledge of San Francisco County and regional social service systems.
Ability to assess emergencies and respond appropriately.
Strong organizational and coordination skills.
Ability to design systems to track data and monitor progress.
Demonstrated ability to provide culturally competent services in diverse settings.
Strong written and verbal communication skills.
Achievement-oriented with strong teamwork capacity.
Client-centered approach.
Additional Requirements
Personal cell phone required.
Ability to respond to emergencies as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Prerequisites Required Prior to the First Day of Employment
TB Screening – Negative Tuberculosis Test: Required
First Aid Certificate: Required
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
May serves on a quarterly case record review committee for Performance and Quality Improvement.
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.
Physical Demands
Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
Occasional lifting, pushing, and pulling.
Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
Driving is required for this position.
Work Environment Characteristics
Work is performed in both office and field-based environments.
Noise levels are typically moderate and consistent with a standard office setting.
The position may require travel using various modes of transportation.
May include driving an agency vehicle.
Work is performed indoors with protection from weather conditions; however, temperature variations may occur.
Client Interaction
Regular contact with clients who may have behavioral health and psychiatric conditions.
Exposure to behaviors including shouting, profanity, anger (expressed appropriately and inappropriately), self‑harm behaviors, or potential violence.
Interaction with children ranging in age from 0 months to 17 years old, who may at times be loud or behaviorally challenged.
Requires the ability to remain calm, professional, and responsive in high‑stress situations.
Sensory & Environmental Exposure
Occasional exposure to perfumes or scented personal care products used by clients, staff, and visitors.
Occasional exposure to cleaning products.
Possible exposure to arts and crafts materials, including non‑toxic paints, glue, markers (permanent and dry‑erase), and crayons.
Occasional exposure to oils and other fluids through air and/or skin contact.
May require the use of a respirator in accordance with safety protocols.
Supervision
Duties are assigned according to established policies and procedures.
The employee performs routine and complex work within established guidelines.
Receives instructions on new assignments, policies, or projects.
Work is reviewed periodically to ensure compliance and effectiveness.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
The Senior Program Director provides strategic and operational leadership for the Assisted Housing and Health Program (AHHP) and supervisory oversight to the Treasure Island Child Development Center (TICDC) Program Director. This role advances the mission of Catholic Charities by ensuring high-quality service delivery, fiscal integrity, regulatory compliance, and strong community partnerships.
The Senior Program Director oversees day-to-day operations, program reporting, staff supervision, clinical support, contract compliance, and fiscal management while fostering a culture rooted in dignity, respect, and service.
Program Descriptions Assisted Housing and Health Program (AHHP) AHHP provides permanent supportive housing and case management services—ranging from light-touch to intensive support—for homeless or marginally housed individuals living with HIV/AIDS who have multiple diagnoses.
The program serves up to 400 participants through a market-rate scattered-site housing model across San Francisco and operates under four primary contracts:
Partial Rent Subsidy Program
Second Start Program
Tenant-Based Rental Assistance (TBRA)
The Senior Program Director directs all aspects of AHHP operations and ensures program and fiscal compliance in accordance with contract requirements and Catholic Charities CYO policies.
Treasure Island Child Development Center (TICDC) TICDC is a licensed childcare and preschool facility serving families across Treasure Island, San Francisco, and the greater East Bay. The center provides comprehensive family support and full-time infant, toddler, and preschool programming.
TICDC is a multilingual early learning center that:
Promotes early literacy through the Tandem Books rotation
Partners with the San Francisco Public Library Bookmobile
Integrates play-based, experiential learning
Embeds early academic skills in developmentally appropriate activities
The Senior Program Director provides supervisory and administrative support to the TICDC Program Director.
Key Responsibilities Executive & Operational Leadership
Oversee day-to-day site operations for AHHP.
Supervise and support the TICDC Program Director.
Ensure compliance with Catholic Charities policies and contract requirements.
Develop, implement, and evaluate program policies, procedures, and standards.
Determine service levels and program enhancements.
Provide crisis intervention oversight and clinical guidance to staff.
Serve as a welcoming and knowledgeable portal for accessing Catholic Charities services.
Participate in program activities and events, including occasional weekends.
Contract & Reporting Management
Direct oversight of four housing contracts.
Ensure accurate and timely data entry and reporting through systems including but not limited to:
GMS
ARIES/HIV Care Connect (HCC)
CARES
ONE System (Clarity)
Carbon
Complete required monthly, quarterly, and annual reports.
Facilitate audits, focus groups, and compliance reviews.
Assist in maintaining and improving Performance Quality Improvement (PQI) standards.
Fiscal Management
Develop and monitor program budgets in collaboration with Division leadership.
Ensure sound fiscal practices and financial accountability.
Oversee billing, coding, and submission to Accounts Payable.
Monitor program expenses and financial growth.
Oversee purchasing, office supply management, and invoice tracking.
Staff Supervision & Development
Supervise AHHP case management and administrative staff.
Oversee timekeeping and staff scheduling.
Participate in hiring, onboarding, training, and performance evaluations.
Implement discipline and professional development plans.
Organize orientations and training for staff, partners, and qualifying families.
Monitor and administer contracts and agreements.
Client & Community Engagement
Collaborate with case managers on Individual Service Plans (ISPs).
Provide ongoing support services, information, and referrals for participants.
Maintain strong working relationships with funders, providers, agencies, and community stakeholders.
Represent Catholic Charities in collaborative partnerships and task forces.
Strategic Planning & Quality Improvement
Implement strategic plan initiatives.
Generate and analyze service area data to inform decision-making.
Understand and apply the agency’s Managing-to-Outcomes framework.
Produce monthly and quarterly program reports.
Support client and partner feedback processes.
Core Competencies
Prioritizes and manages multiple responsibilities effectively.
Develops realistic action plans and measurable goals.
Efficiently allocates resources.
Professionalism
Demonstrates tact, respect, and composure under pressure.
Accepts accountability and follows through on commitments.
Encourages creative problem-solving.
Implements improvements in service delivery and operations.
Communication
Writes clearly and effectively.
Presents data accurately and professionally.
Reads and interprets complex written materials.
Leadership & Ethics
Participates in organization-wide management.
Upholds mission, vision, and values.
Demonstrates integrity and ethical conduct.
Promotes diversity, equity, and inclusion.
Fosters a harassment‑free workplace.
Education & Experience
Bachelor’s Degree in Human Services or four years of related experience required.
5–7 years of program or project management experience.
Experience working with unhoused or homeless populations.
Experience with HMIS and ONE System (Clarity) preferred.
Knowledge, Skills & Abilities
Proficiency in Microsoft Office.
Knowledge of mandatory reporting requirements.
Understanding of homelessness, substance use, and mental health treatment models, including Harm Reduction.
Strong knowledge of San Francisco County and regional social service systems.
Ability to assess emergencies and respond appropriately.
Strong organizational and coordination skills.
Ability to design systems to track data and monitor progress.
Demonstrated ability to provide culturally competent services in diverse settings.
Strong written and verbal communication skills.
Achievement-oriented with strong teamwork capacity.
Client-centered approach.
Additional Requirements
Personal cell phone required.
Ability to respond to emergencies as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Prerequisites Required Prior to the First Day of Employment
TB Screening – Negative Tuberculosis Test: Required
First Aid Certificate: Required
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
May serves on a quarterly case record review committee for Performance and Quality Improvement.
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.
Physical Demands
Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
Occasional lifting, pushing, and pulling.
Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
Driving is required for this position.
Work Environment Characteristics
Work is performed in both office and field-based environments.
Noise levels are typically moderate and consistent with a standard office setting.
The position may require travel using various modes of transportation.
May include driving an agency vehicle.
Work is performed indoors with protection from weather conditions; however, temperature variations may occur.
Client Interaction
Regular contact with clients who may have behavioral health and psychiatric conditions.
Exposure to behaviors including shouting, profanity, anger (expressed appropriately and inappropriately), self‑harm behaviors, or potential violence.
Interaction with children ranging in age from 0 months to 17 years old, who may at times be loud or behaviorally challenged.
Requires the ability to remain calm, professional, and responsive in high‑stress situations.
Sensory & Environmental Exposure
Occasional exposure to perfumes or scented personal care products used by clients, staff, and visitors.
Occasional exposure to cleaning products.
Possible exposure to arts and crafts materials, including non‑toxic paints, glue, markers (permanent and dry‑erase), and crayons.
Occasional exposure to oils and other fluids through air and/or skin contact.
May require the use of a respirator in accordance with safety protocols.
Supervision
Duties are assigned according to established policies and procedures.
The employee performs routine and complex work within established guidelines.
Receives instructions on new assignments, policies, or projects.
Work is reviewed periodically to ensure compliance and effectiveness.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr