Sales Support (Customer Service)
Edwards Label is a rapidly growing and innovative packaging printer, specializing in pressure-sensitive labels and flexible packaging for retail, commercial, and industrial markets. Known for our quick turnaround times, ingenuity, and unmatched customer service, we are a trusted partner for our clients. As an employer, Edwards Label fosters a strong company culture that empowers employees to reach their highest potential. Operating in a unique niche market of printing, we are committed to training and promoting from within to ensure our team's growth and success. We also offer a comprehensive benefits package that includes: 401(k) Medical, dental, and vision insurance Paid holidays and vacation Edwards Label is seeking a detail oriented and organized Sales Support (customer service) professional to work closely with our sales team and internal departments to ensure customer orders move efficiently from quote to production. This role is ideal for someone with experience in customer service, order management, or print production coordination who thrives in a fast paced, team driven environment. What You Will Do Manage and enter customer orders into our internal system Review job specifications to ensure accuracy and completeness Coordinate with production, graphics, and leadership teams to move jobs through the workflow Communicate with customers and sales representatives regarding order status and updates Maintain accurate order documentation and records Support the sales team with administrative and operational tasks Track order progress from quote through production to ensure timely delivery Work Environment Office environment located within a manufacturing facility Moderate noise levels Occasional exposure to production areas when coordinating with internal teams Why Join Edwards Label Stable, growing manufacturing environment Collaborative team culture Opportunity to work closely with sales and production leadership Long term career growth potential If you enjoy organization, communication, and supporting teams to deliver high quality products, we encourage you to apply. What We Are Looking For High school diploma or equivalent required Experience in customer service, order entry, print production coordination, or related field preferred Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast paced environment Clear written and verbal communication skills Comfortable using computer systems and order management software Edwards Label is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Edwards Label is a rapidly growing and innovative packaging printer, specializing in pressure-sensitive labels and flexible packaging for retail, commercial, and industrial markets. Known for our quick turnaround times, ingenuity, and unmatched customer service, we are a trusted partner for our clients. As an employer, Edwards Label fosters a strong company culture that empowers employees to reach their highest potential. Operating in a unique niche market of printing, we are committed to training and promoting from within to ensure our team's growth and success. We also offer a comprehensive benefits package that includes: 401(k) Medical, dental, and vision insurance Paid holidays and vacation Edwards Label is seeking a detail oriented and organized Sales Support (customer service) professional to work closely with our sales team and internal departments to ensure customer orders move efficiently from quote to production. This role is ideal for someone with experience in customer service, order management, or print production coordination who thrives in a fast paced, team driven environment. What You Will Do Manage and enter customer orders into our internal system Review job specifications to ensure accuracy and completeness Coordinate with production, graphics, and leadership teams to move jobs through the workflow Communicate with customers and sales representatives regarding order status and updates Maintain accurate order documentation and records Support the sales team with administrative and operational tasks Track order progress from quote through production to ensure timely delivery Work Environment Office environment located within a manufacturing facility Moderate noise levels Occasional exposure to production areas when coordinating with internal teams Why Join Edwards Label Stable, growing manufacturing environment Collaborative team culture Opportunity to work closely with sales and production leadership Long term career growth potential If you enjoy organization, communication, and supporting teams to deliver high quality products, we encourage you to apply. What We Are Looking For High school diploma or equivalent required Experience in customer service, order entry, print production coordination, or related field preferred Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast paced environment Clear written and verbal communication skills Comfortable using computer systems and order management software Edwards Label is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.