About Twilio
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work and a culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
About the job This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest‑growing mid‑market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross‑functional, with deep integration with product management, carrier relations, finance and solutions engineering teams.
Responsibilities
Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles for Twilio’s messaging (e.g., SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions
Work with customers across assigned verticals (Financial Services) to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases
Work with teams in Finance, Legal, Pricing and Operations to design mutually beneficial contracts to address customer requirements while balancing the needs of our business
Be passionate about what you do, think outside the box and use world‑class interpersonal and communication skills to present complex contractual, technical and financial details to prospects in a way that builds confidence and comfort in the proposed solution
Balance competing priorities and manage multiple projects and deals at the same time
Partner cross‑functionally with sales, services, product and finance to develop long‑range territory strategies and sales plans
Act as the voice of the customer to Twilio’s product and carrier relations teams
Demonstrate a strong understanding of the CPaaS industry – staying up to date on key industry initiatives and new capabilities – on behalf of your customers and the wider Twilio go‑to‑market organization
Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce
Stay current with industry changes and collaborate with your team and peers to learn and share best practices
Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio.
Possess a total of 5 years of full‑cycle sales experience, with a minimum of 1 year managing or leading quantitative highly analytical products or solutions for their customers
Directly selling technical SaaS or CPaaS
Experience outbound prospecting into install base, green‑field prospecting into new accounts and executing strong QBR strategy for territory penetration
Technical solutions selling experience working with real customers, listening to them and solving problems
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
Analytical account development strategy based on using data to find opportunities and prove value
Demonstrated track record of managing business forecasts and financial models
Entrepreneurial mindset with appetite to define process and build programs
Record of delivering market‑driven results, especially to scale and enterprise customers
Excellent verbal and written communication skills (English)
Bachelor’s Degree or equivalent years of experience
Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers or global communications platforms
Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non‑standard segments
Software, SaaS, CPaaS or PaaS selling experience
Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA or Washington DC.
Travel For this role, approximately 30% travel is anticipated to help you connect in‑person in a meaningful way.
What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience and geographic location.
Based in Colorado, Hawaii, Minnesota or Vermont: $110,160 – $137,700
Based in Washington DC, Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $116,280 – $145,350
Based in New York, New Jersey, Washington State or the San Francisco Bay Area, California: $122,400 – $153,000
This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave
This role is eligible to earn commissions
Applications for this role are intended to be accepted until February 28, 2026, but may change based on business needs.
Equal Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.
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About the job This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest‑growing mid‑market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross‑functional, with deep integration with product management, carrier relations, finance and solutions engineering teams.
Responsibilities
Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles for Twilio’s messaging (e.g., SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions
Work with customers across assigned verticals (Financial Services) to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases
Work with teams in Finance, Legal, Pricing and Operations to design mutually beneficial contracts to address customer requirements while balancing the needs of our business
Be passionate about what you do, think outside the box and use world‑class interpersonal and communication skills to present complex contractual, technical and financial details to prospects in a way that builds confidence and comfort in the proposed solution
Balance competing priorities and manage multiple projects and deals at the same time
Partner cross‑functionally with sales, services, product and finance to develop long‑range territory strategies and sales plans
Act as the voice of the customer to Twilio’s product and carrier relations teams
Demonstrate a strong understanding of the CPaaS industry – staying up to date on key industry initiatives and new capabilities – on behalf of your customers and the wider Twilio go‑to‑market organization
Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce
Stay current with industry changes and collaborate with your team and peers to learn and share best practices
Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio.
Possess a total of 5 years of full‑cycle sales experience, with a minimum of 1 year managing or leading quantitative highly analytical products or solutions for their customers
Directly selling technical SaaS or CPaaS
Experience outbound prospecting into install base, green‑field prospecting into new accounts and executing strong QBR strategy for territory penetration
Technical solutions selling experience working with real customers, listening to them and solving problems
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
Analytical account development strategy based on using data to find opportunities and prove value
Demonstrated track record of managing business forecasts and financial models
Entrepreneurial mindset with appetite to define process and build programs
Record of delivering market‑driven results, especially to scale and enterprise customers
Excellent verbal and written communication skills (English)
Bachelor’s Degree or equivalent years of experience
Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers or global communications platforms
Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non‑standard segments
Software, SaaS, CPaaS or PaaS selling experience
Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA or Washington DC.
Travel For this role, approximately 30% travel is anticipated to help you connect in‑person in a meaningful way.
What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience and geographic location.
Based in Colorado, Hawaii, Minnesota or Vermont: $110,160 – $137,700
Based in Washington DC, Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $116,280 – $145,350
Based in New York, New Jersey, Washington State or the San Francisco Bay Area, California: $122,400 – $153,000
This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave
This role is eligible to earn commissions
Applications for this role are intended to be accepted until February 28, 2026, but may change based on business needs.
Equal Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.
#J-18808-Ljbffr