Customer Service Representative
MasVida Health Care Solutions, Aledo, Texas, United States, 76008
Apply for the Customer Success Representative role at MasVida Health Care Solutions.
Location Aledo, TX
Pay Range $15.00/hr – $18.00/hr
Job Summary The Customer Service Representative (CSR) serves as the first point of contact for MasVida Healthcare Solutions’ customers, including healthcare facility staff, patients, and internal teams. This role is responsible for managing inbound and outbound communications, resolving service requests, processing orders, and ensuring a timely and accurate response to all inquiries. The CSR plays a critical role in supporting patient care through responsive, courteous, and compliant service.
Job Duties & Responsibilities
Answer incoming calls, emails, and messages from customers, accurately documenting all interactions
Process orders, pickups, and service requests in the system in accordance with company SOPs and service level expectations
Resolve basic service issues independently; expedite complex issues to the Customer Service Lead or Manager as needed
Coordinate with logistics, operations, and sales teams to ensure timely delivery and issue resolution
Verify account details, patient information, and product needs to ensure order accuracy and compliance
Maintain a working knowledge of company products, delivery timelines, and service policies
Assist in post-service follow-ups, satisfaction checks, or missing documentation outreach
Adhere to HIPAA and all applicable healthcare service regulations
Participate in department training and team meetings
Contribute to a positive, respectful, and service-focused team culture
Qualifications & Key Competencies
1–2 years of experience in a customer service role; healthcare or logistics background a plus
Strong communication skills and professional phone etiquette
Ability to multitask, stay organized, and prioritize in a fast-paced environment
Proficient in basic computer applications and order entry systems
Detail-oriented with a focus on accuracy and service quality
Calm and empathetic when handling customer concerns or complaints
Team-oriented and willing to support others to meet departmental goals
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
Equal Opportunity Employer MasVida Health Care Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
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Location Aledo, TX
Pay Range $15.00/hr – $18.00/hr
Job Summary The Customer Service Representative (CSR) serves as the first point of contact for MasVida Healthcare Solutions’ customers, including healthcare facility staff, patients, and internal teams. This role is responsible for managing inbound and outbound communications, resolving service requests, processing orders, and ensuring a timely and accurate response to all inquiries. The CSR plays a critical role in supporting patient care through responsive, courteous, and compliant service.
Job Duties & Responsibilities
Answer incoming calls, emails, and messages from customers, accurately documenting all interactions
Process orders, pickups, and service requests in the system in accordance with company SOPs and service level expectations
Resolve basic service issues independently; expedite complex issues to the Customer Service Lead or Manager as needed
Coordinate with logistics, operations, and sales teams to ensure timely delivery and issue resolution
Verify account details, patient information, and product needs to ensure order accuracy and compliance
Maintain a working knowledge of company products, delivery timelines, and service policies
Assist in post-service follow-ups, satisfaction checks, or missing documentation outreach
Adhere to HIPAA and all applicable healthcare service regulations
Participate in department training and team meetings
Contribute to a positive, respectful, and service-focused team culture
Qualifications & Key Competencies
1–2 years of experience in a customer service role; healthcare or logistics background a plus
Strong communication skills and professional phone etiquette
Ability to multitask, stay organized, and prioritize in a fast-paced environment
Proficient in basic computer applications and order entry systems
Detail-oriented with a focus on accuracy and service quality
Calm and empathetic when handling customer concerns or complaints
Team-oriented and willing to support others to meet departmental goals
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
Equal Opportunity Employer MasVida Health Care Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
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