Direct Sales Representative - Francis Ford Coppola Winery
Delicato Family Vineyards, Tulsa, Oklahoma, United States, 74145
Direct Sales Representative - Francis Ford Coppola Winery
Position Purpose
The Direct Sales Representative acts as the main point of contact to promote and sell Francis Ford Coppola wines. This person will establish relationships with customers to drive direct sales through outbound email and calling efforts. Identifies and maintains strategic partnerships with corporate customers to increase direct sales and acquire new customers, becoming a personal “Wine Concierge” for all customer service opportunities, including sales, reservations, shipping issues or other inquiries.
Prepares and processes one or more BSEW wine club shipments as assigned, including creation and execution of wine club selection emails; follows up with order exceptions such as credit card declines, compliance errors, and shipping; resolves exceptions so orders can successfully process
Utilizes club member relationships and other customer information to drive direct sales through outbound email and calling efforts to meet or exceed established sales and membership goals
Acts as a personal “Wine Concierge” and main point of contact for all customer service opportunities, including sales, account profile, shipping issues, or other inquiries
Works closely with DTC Manager to develop and execute outside sales promotions by effectively segmenting the customer database for targeted sales campaigns
Updates and maintains club member information including addresses, club status, credit card data, special requests, and preferences; adheres to company privacy policies and ensures the accuracy and security of customers’ personal and credit card information
Works closely with high-end corporate customers and Wine Club members, assisting customers with wine selections and purchases
Communicates and promotes BSEW wines, events, experiences, club upgrade options, and additional services and products
Maintains outbound sales promotional calendar and daily, weekly & monthly sales reports
Assists at Wine Club events
*Other duties may be assigned
Education and Experience
High school diploma or equivalent
3 years Direct to Consumer sales experience and/or training; or equivalent combination of education and experience with a minimum of 1 year of telesales experience
Sales experience in the wine and spirits industry preferred
Knowledge, Skills, and Abilities
Must be 21 years of age
Self-motivated and professional
Flexible and a team player
Possess a gift for closing sales
Resilience and the ability to handle rejection positively
Outstanding customer service skills and ability to work with the public
Effective time management skills to efficiently handle multiple calls, follow ups and administrative tasks
Positive attitude and demeanor
Ability to build and enhance internal and external customer relationships
Ability to learn new systems and procedures
Excellent written and verbal communication skills.
Highly organized, accurate and detail oriented
Ability to problem solve logistical and customer service issues
Ability to speak effectively before groups of customers or employees of the organization
Computer, phone systems, MS Office Suite, SMS and Internet proficiency
Wine Club administration experience preferred
Basic database management knowledge of bLoyal, Marketo, and Ship Compliant preferred
Certificates and Licenses N/A
Working Conditions
General office environment
Occasionally may be required to lift and carry cases of wine
May need to determine color, taste and smell of wine using eyes, tongue, and nose
Work Standards
Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
Follows all Company policies and procedures
Additional Comments Management retains the discretion to add to or change the duties of the position at any time.
Pay Transparency California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $23.35 to $36.55. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
Benefits Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.
NOTICE TO THIRD PARTY AGENCIES Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Delicato Family Wines is an Equal Opportunity Employer.
Nearest Major Market:
Santa Rosa Nearest Secondary Market:
Petaluma Job Segment:
Direct Sales, Outside Sales, Sales Rep, Equity, Sales, Finance
#J-18808-Ljbffr
Prepares and processes one or more BSEW wine club shipments as assigned, including creation and execution of wine club selection emails; follows up with order exceptions such as credit card declines, compliance errors, and shipping; resolves exceptions so orders can successfully process
Utilizes club member relationships and other customer information to drive direct sales through outbound email and calling efforts to meet or exceed established sales and membership goals
Acts as a personal “Wine Concierge” and main point of contact for all customer service opportunities, including sales, account profile, shipping issues, or other inquiries
Works closely with DTC Manager to develop and execute outside sales promotions by effectively segmenting the customer database for targeted sales campaigns
Updates and maintains club member information including addresses, club status, credit card data, special requests, and preferences; adheres to company privacy policies and ensures the accuracy and security of customers’ personal and credit card information
Works closely with high-end corporate customers and Wine Club members, assisting customers with wine selections and purchases
Communicates and promotes BSEW wines, events, experiences, club upgrade options, and additional services and products
Maintains outbound sales promotional calendar and daily, weekly & monthly sales reports
Assists at Wine Club events
*Other duties may be assigned
Education and Experience
High school diploma or equivalent
3 years Direct to Consumer sales experience and/or training; or equivalent combination of education and experience with a minimum of 1 year of telesales experience
Sales experience in the wine and spirits industry preferred
Knowledge, Skills, and Abilities
Must be 21 years of age
Self-motivated and professional
Flexible and a team player
Possess a gift for closing sales
Resilience and the ability to handle rejection positively
Outstanding customer service skills and ability to work with the public
Effective time management skills to efficiently handle multiple calls, follow ups and administrative tasks
Positive attitude and demeanor
Ability to build and enhance internal and external customer relationships
Ability to learn new systems and procedures
Excellent written and verbal communication skills.
Highly organized, accurate and detail oriented
Ability to problem solve logistical and customer service issues
Ability to speak effectively before groups of customers or employees of the organization
Computer, phone systems, MS Office Suite, SMS and Internet proficiency
Wine Club administration experience preferred
Basic database management knowledge of bLoyal, Marketo, and Ship Compliant preferred
Certificates and Licenses N/A
Working Conditions
General office environment
Occasionally may be required to lift and carry cases of wine
May need to determine color, taste and smell of wine using eyes, tongue, and nose
Work Standards
Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
Follows all Company policies and procedures
Additional Comments Management retains the discretion to add to or change the duties of the position at any time.
Pay Transparency California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $23.35 to $36.55. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
Benefits Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.
NOTICE TO THIRD PARTY AGENCIES Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Delicato Family Wines is an Equal Opportunity Employer.
Nearest Major Market:
Santa Rosa Nearest Secondary Market:
Petaluma Job Segment:
Direct Sales, Outside Sales, Sales Rep, Equity, Sales, Finance
#J-18808-Ljbffr