Sales Support Coordinator
OnScent blends decades of fragrance design expertise with real-time AI insights to make scent a defining part of your brand's identity. Our artistry extends to Premier Naturals, delivering premium natural ingredients for exceptional skin and hair care. We are in search of a Sales Support Coordinator who will be on-site at our creative center located in Hackensack NJ. This position requires a highly organized Sales Support Coordinator to support our Sales and Customer Success teams and help deliver an exceptional client experience. A highly visible, on-site role who will partner closely with Sales Executives, internal cross-functional teams, and key customer accounts to ensure projects are executed accurately and efficiently. What You'll Do
Enter and manage projects accurately in internal systems (ProCis, Salesforce) Support Sales Executives with account coordination, communication, and follow-up Participate in client meetings and track action items Serve as liaison between Sales, Customer Success, and internal teams (Creative, Technical, Evaluation, Sensory, Perfumers) Respond to customer inquiries promptly and professionally Provide backup support for customer service functions, including order entry, order status updates, and invoicing assistance Coordinate briefs, timelines, samples, and internal deliverables to keep projects on schedule Prepare sales reports and data in Excel to support account visibility and performance Assist with scheduling, visitor agendas, and client presentation preparation Provide coverage for Sales Team members during absences. What You Bring
Associate's Degree required; Bachelor's Degree preferred Spanish fluency strongly preferred (supporting LATAM accounts) 2+ years of experience in sales support, customer success, project coordination, or similar role Strong Excel skills and comfort working across multiple systems Highly organized with strong attention to detail Excellent communication skills and ability to work effectively with clients and internal teams Ability to manage multiple priorities in a fast-paced environment Customer-focused with strong follow-through What We Offer
Position Salary: $55k-$60k Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting. We offer a competitive benefits package, which includes: Medical, dental, and vision insurance 401(k) with company match Paid time off and company holidays Life and disability insurance, and pet insurance
OnScent blends decades of fragrance design expertise with real-time AI insights to make scent a defining part of your brand's identity. Our artistry extends to Premier Naturals, delivering premium natural ingredients for exceptional skin and hair care. We are in search of a Sales Support Coordinator who will be on-site at our creative center located in Hackensack NJ. This position requires a highly organized Sales Support Coordinator to support our Sales and Customer Success teams and help deliver an exceptional client experience. A highly visible, on-site role who will partner closely with Sales Executives, internal cross-functional teams, and key customer accounts to ensure projects are executed accurately and efficiently. What You'll Do
Enter and manage projects accurately in internal systems (ProCis, Salesforce) Support Sales Executives with account coordination, communication, and follow-up Participate in client meetings and track action items Serve as liaison between Sales, Customer Success, and internal teams (Creative, Technical, Evaluation, Sensory, Perfumers) Respond to customer inquiries promptly and professionally Provide backup support for customer service functions, including order entry, order status updates, and invoicing assistance Coordinate briefs, timelines, samples, and internal deliverables to keep projects on schedule Prepare sales reports and data in Excel to support account visibility and performance Assist with scheduling, visitor agendas, and client presentation preparation Provide coverage for Sales Team members during absences. What You Bring
Associate's Degree required; Bachelor's Degree preferred Spanish fluency strongly preferred (supporting LATAM accounts) 2+ years of experience in sales support, customer success, project coordination, or similar role Strong Excel skills and comfort working across multiple systems Highly organized with strong attention to detail Excellent communication skills and ability to work effectively with clients and internal teams Ability to manage multiple priorities in a fast-paced environment Customer-focused with strong follow-through What We Offer
Position Salary: $55k-$60k Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting. We offer a competitive benefits package, which includes: Medical, dental, and vision insurance 401(k) with company match Paid time off and company holidays Life and disability insurance, and pet insurance