Member Success & Fulfillment Specialist

Deanna Nesbit & Associates provided pay range

This range is provided by Deanna Nesbit & Associates. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Company Description

A growing logistics technology and supply chain solutions company is seeking a detail-oriented and customer-focused professional to support its member network and e-commerce operations. The organization operates collaborative inventory-sharing platforms and multiple online sales channels, helping customers access critical products quickly and efficiently. With a strong emphasis on service, speed, and operational excellence, this company supports a nationwide network of distribution partners.

Role Description

The Member Success & Fulfillment Specialist is a full-time, on-site/hybrid role based in Dayton, OH. This position plays a key role in supporting partner members with operational and service needs while assisting with order fulfillment across multiple e-commerce platforms.

The Specialist will serve as a liaison between internal teams and external partners, help manage inventory-sharing systems, support online order processing, and contribute to continuous improvement of logistics and fulfillment processes. This role requires strong communication skills, attention to detail, and a hands-on approach to problem?solving.

Key Responsibilities

• Support partner members with day-to-day operational and service needs
• Assist with order processing and fulfillment for multiple e-commerce channels
• Coordinate communication between members and internal teams
• Help maintain and optimize inventory-sharing platforms
• Monitor orders, resolve issues, and ensure timely, accurate fulfillment
• Provide exceptional customer service to internal and external stakeholders
• Contribute to process improvements and operational efficiency initiatives

Qualifications

• Experience in customer service, relationship management, or client support
• Working knowledge of supply chain logistics and inventory management
• Familiarity with e-commerce platforms and order fulfillment processes
• Strong organizational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, adaptable, and willing to take on a variety of responsibilities
• Proficient in Microsoft Office and order processing systems
• Strong problem-solving skills and a collaborative mindset
• Excellent verbal and written communication skills
• Experience in fluid power or related industrial industries is a plus
• Tribute ERP system experience is a plus
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred

Job Type

• Full-time
• On-site / Hybrid

Benefits

Medical insurance
401(k)

Seniority level

Mid?Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Technology, Information and Media and Transportation, Logistics, Supply Chain and Storage

Additional information

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