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Client Performance Coach

Dynatron Software, Inc., Richardson, Texas, United States, 75080

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About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our analytics and workflow tools help service leaders improve profitability, pricing discipline, and operational performance. We are a software company first, built on structure, data, and repeatable processes, not a traditional dealership environment.

The Opportunity We’re hiring a Client Performance Coach to work directly with dealership Fixed Ops leaders in a fully virtual, process‑driven coaching role. This position is focused on consistency, preparation, and long‑term performance improvement, not sales pressure or on‑site hustle.

As a Coach, you will guide service departments to adopt proven pricing strategies, operational discipline, and consistent software usage. You’ll spend most of your time in scheduled virtual coaching sessions, structured analysis, documentation, and follow‑up, helping clients turn data into action over time.

This role is ideal for someone who:

Values structure over chaos

Is comfortable in a meeting‑heavy, desk‑based, remote role

Prefers steady impact and mastery over commission‑only upside

Wants to be taught, coached, and continuously improved

Role Reality This role is not dealership‑paced, on‑site, or adrenaline‑driven. Candidates uncomfortable with structure, repetition, or sustained virtual engagement will struggle in this role.

Typical workload: 45-50 hours per week

No weekends

Approximately 6 hours per day of scheduled, camera‑on virtual meetings

Heavy use of CRM, dashboards, and structured documentation

Compensation is software‑company based, not traditional dealership income

Success comes from consistency, follow‑through, and learning, not volume or hustle

What You’ll Do Client Coaching & Engagement

Lead weekly or bi‑weekly virtual coaching sessions with General Managers, Service Managers and Fixed Ops Leaders

Coach clients through Dynatron’s pricing and performance methodology

Guide adoption of pricing strategies and sales penetration including ELR, Hours/RO, parts matrixing, Variable Labor Pricing Strategies, and Warranty Filings.

Serve as a steady, professional coach focused on long‑term improvement, not quick wins

Software Adoption & Process Discipline

Train clients to use Dynatron’s software tools consistently and correctly

Reinforce process discipline, data hygiene, and metric‑driven decision making

Present performance insights clearly and calmly to a range of dealership stakeholders

Model what “good software usage” looks like for every client

Analysis, Documentation & Follow‑Through

Prepare for each client session using dashboards, reports, and historical performance data

Maintain detailed notes and action tracking in CRM systems

Hold clients accountable to agreed‑upon actions and timelines

Identify patterns, risks, and opportunities across your client portfolio

Internal Collaboration

Share client insights and feedback with Product, Sales, and Leadership teams

Support expansion conversations through strong client outcomes and trust

Participate in ongoing training, coaching calibration, collaboration, and skill development

What You Bring Fixed Ops Foundation

Minimum 3‑5 years of experience in dealership Fixed Operations

Service Manager or similar leadership experience strongly preferred

Solid conceptual understanding of labor rates, parts pricing, warranty, production, and overall service metrics

Comfort admitting what you don’t know and learning it

Extreme Ownership persona

Learnability & Coachability

Demonstrated ability to learn new systems, processes, or frameworks

Ability to pivot and adapt under pressure

Openness to feedback and willingness to change habits

Comfort being coached, measured, and held accountable

Process & Professional Discipline

Respect for structured workflows, CRMs, dashboards, and repeatable processes

Strong time management in a remote, calendar‑driven environment

Ability to prepare, execute, and follow up consistently

Communication & Client Maturity

Calm, professional communication style, especially in virtual settings

Ability to adapt messaging for service managers, fixed ops directors, and GMs

Confidence handling difficult client conversations without escalation

Ability to articulate the “why” in addition to the “how”

Why Dynatron

Stable, software‑company environment with no weekends

Clear expectations and structured success metrics

Remote‑first role with flexibility, but real accountability

Opportunity to build mastery and long‑term impact, not burnout

Culture grounded in preparation, learning, and follow‑through

Compensation & Benefits Base Salary: $96,500

Performance Incentives: Based on consistency, outcomes, and client adoption

Total Compensation Potential: Up to $149,999

Benefits Include:

Comprehensive health, dental, and vision insurance

Employer‑paid disability and life insurance

401(k) with competitive company match

Flexible vacation policy and 11 paid company holidays

Home office setup support

Ongoing professional development

Before You Apply

Consistency over hustle

Preparation over improvisation

Learning over ego

Self‑starters with a willingness to adapt and learn

If you’re looking for dealership‑style pace, upside volatility, or minimal structure, this role will not be a fit. If you’re looking for a sustainable, professional, impact‑driven career in automotive SaaS, this role may be exactly right.

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