Overview
The City of Norfolk Human Resources Team is seeking an Employee Relations Analyst. The role provides a broad range of professional employee relations activities including employee consulting, training, conflict resolution, complaint investigation, policy interpretation and related summary reports and recommendations. It interacts with all levels of leadership regarding legal compliance, discipline, grievances, terminations, and negotiated separations. The Analyst works with considerable independent discretion and partners with departmental HR Business Partners to ensure service delivery aligns with the City’s Guiding Principles.
Essential Functions
Provides guidance to employees to resolve workplace issues; acts as liaison between employees and supervisors to resolve conflict.
Provides policy clarification/guidance to employees, supervisors and management.
Works with managers to deliver an effective and consistent employee experience in matters relating to performance management, misconduct, and separations.
Develops and/or leverages processes and tools to support service delivery, identify training opportunities, and identify or recommend process improvements for efficiency of Employee Relations within assigned departments.
Ensures policies and practices comply with applicable Federal, State, and local employment laws and policies including EEO, FMLA, Workers’ Compensation, ADA, and FLSA; develops and maintains relationships with City staff and HR personnel.
Advises supervisors on performance management; orients new supervisors to the City’s performance management process.
Delivers training on HR Compliance and Employee Relations topics; develops training content for workshops and/or online training.
Serves as lead investigator for workforce issues including harassment, discrimination, and misconduct.
Tracks and analyzes Employee Relations data; identifies workforce trends and makes recommendations to address issues based on findings.
Supports cooperation and collaboration across departments, City officials, other jurisdictions, the business community, and the public.
Manages time effectively, prioritizes and completes multiple assignments; safeguards confidential information and uses it only as authorized.
Adapts to day-to-day changes and re-prioritizes as needed.
Demonstrates integrity, dependability and respect at all times.
Utilizes high level conflict resolution skills with staff, supervisors, and department directors.
Education/Experience Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor’s degree or equivalent.
Knowledge, Skills & Abilities
Ability to maintain impartiality and objectivity in all Employee Relations matters.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Knowledge of Federal, State and Local regulations, including Title VII, Equal Pay Act, FLSA, ADA, FMLA, EEOC.
Proficient with Microsoft Office Suite.
Desired Qualifications
Experience with Oracle-based HRIS systems and DocuSign is a plus.
Local government experience is a plus.
SHRM-SCP or SHRM-CP or other relevant certification preferred.
Additional Information & Requirements
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer-paid pension plan, basic life insurance, voluntary participation in medical and dental, 457 deferred compensation, long-term disability, optional life insurance, and reimbursement plans, with access to credit union and employer-provided parking.
Special project/grant employees are generally eligible for the same benefits as regular employees; however, eligibility may vary by funding and authorization.
Temporary/seasonal and part-time employees are generally eligible for parking and credit union access.
Note:
The benefits described are generalizations. Specific benefits are governed by City regulations applicable to the job type. Non-City positions are not subject to these benefit descriptions. The posting may include supplemental questions to assist the hiring manager in screening applications. Answers should be complete and thorough.
Supplemental Questions (examples)
I understand and will answer the following supplemental questions completely and thoroughly.
Are you a current or previous City of Norfolk employee?
If you were referred for this position, please provide the referring employee’s details.
Please provide an explanation of any periods of unemployment that are 30 days or longer.
Please select the highest level of education you have completed.
Please indicate how many years of experience you possess in employee relations.
Please briefly describe your employee relations experience. If none, type N/A.
Do you have experience working for local government?
Is your employee relations experience from a municipal government agency?
Please list any professional HR certifications you currently possess (N/A if none).
Briefly describe the most complex employee relations issue you have handled, with organization name and your role.
Describe your experience conducting employment investigations and presenting results/findings.
Describe experience conducting complex fact-finding investigations and writing investigation reports.
What level of experience do you have conducting workplace investigations regarding discrimination, harassment, and/or misconduct?
Please indicate your veteran status.
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Essential Functions
Provides guidance to employees to resolve workplace issues; acts as liaison between employees and supervisors to resolve conflict.
Provides policy clarification/guidance to employees, supervisors and management.
Works with managers to deliver an effective and consistent employee experience in matters relating to performance management, misconduct, and separations.
Develops and/or leverages processes and tools to support service delivery, identify training opportunities, and identify or recommend process improvements for efficiency of Employee Relations within assigned departments.
Ensures policies and practices comply with applicable Federal, State, and local employment laws and policies including EEO, FMLA, Workers’ Compensation, ADA, and FLSA; develops and maintains relationships with City staff and HR personnel.
Advises supervisors on performance management; orients new supervisors to the City’s performance management process.
Delivers training on HR Compliance and Employee Relations topics; develops training content for workshops and/or online training.
Serves as lead investigator for workforce issues including harassment, discrimination, and misconduct.
Tracks and analyzes Employee Relations data; identifies workforce trends and makes recommendations to address issues based on findings.
Supports cooperation and collaboration across departments, City officials, other jurisdictions, the business community, and the public.
Manages time effectively, prioritizes and completes multiple assignments; safeguards confidential information and uses it only as authorized.
Adapts to day-to-day changes and re-prioritizes as needed.
Demonstrates integrity, dependability and respect at all times.
Utilizes high level conflict resolution skills with staff, supervisors, and department directors.
Education/Experience Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor’s degree or equivalent.
Knowledge, Skills & Abilities
Ability to maintain impartiality and objectivity in all Employee Relations matters.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Knowledge of Federal, State and Local regulations, including Title VII, Equal Pay Act, FLSA, ADA, FMLA, EEOC.
Proficient with Microsoft Office Suite.
Desired Qualifications
Experience with Oracle-based HRIS systems and DocuSign is a plus.
Local government experience is a plus.
SHRM-SCP or SHRM-CP or other relevant certification preferred.
Additional Information & Requirements
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer-paid pension plan, basic life insurance, voluntary participation in medical and dental, 457 deferred compensation, long-term disability, optional life insurance, and reimbursement plans, with access to credit union and employer-provided parking.
Special project/grant employees are generally eligible for the same benefits as regular employees; however, eligibility may vary by funding and authorization.
Temporary/seasonal and part-time employees are generally eligible for parking and credit union access.
Note:
The benefits described are generalizations. Specific benefits are governed by City regulations applicable to the job type. Non-City positions are not subject to these benefit descriptions. The posting may include supplemental questions to assist the hiring manager in screening applications. Answers should be complete and thorough.
Supplemental Questions (examples)
I understand and will answer the following supplemental questions completely and thoroughly.
Are you a current or previous City of Norfolk employee?
If you were referred for this position, please provide the referring employee’s details.
Please provide an explanation of any periods of unemployment that are 30 days or longer.
Please select the highest level of education you have completed.
Please indicate how many years of experience you possess in employee relations.
Please briefly describe your employee relations experience. If none, type N/A.
Do you have experience working for local government?
Is your employee relations experience from a municipal government agency?
Please list any professional HR certifications you currently possess (N/A if none).
Briefly describe the most complex employee relations issue you have handled, with organization name and your role.
Describe your experience conducting employment investigations and presenting results/findings.
Describe experience conducting complex fact-finding investigations and writing investigation reports.
What level of experience do you have conducting workplace investigations regarding discrimination, harassment, and/or misconduct?
Please indicate your veteran status.
#J-18808-Ljbffr