Customer Service Representative (02804) - 2504 N Water St
Domino's, Decatur, Illinois, United States, 62523
Job Description
We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.
Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
Process customer orders, ensuring accuracy and timeliness
Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
Collaborate with team members to ensure smooth operations and consistent customer service
Enter and update customer information in our database systems
Assist in maintaining a clean and organized work environment
Participate in team meetings and training sessions to enhance skills and knowledge
Identify and elevate complex issues to appropriate departments or management when necessary
Meet or exceed established performance metrics and quality standards
Qualifications
High school diploma or equivalent
Previous customer service experience preferred
Excellent verbal and written communication skills
Strong problem‑solving abilities and attention to detail
Proficiency in data entry and basic computer operations
Ability to multitask effectively in a fast‑paced environment
Basic math skills for processing transactions and handling monetary exchanges
Strong interpersonal skills and ability to work collaboratively in a team
Customer‑focused mindset with a commitment to providing exceptional service
Flexibility to work various shifts as needed
Ability to remain calm and professional under pressure
Willingness to learn and adapt to new technologies and procedures
Physical ability to stand for extended periods and navigate the work area
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Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
Process customer orders, ensuring accuracy and timeliness
Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
Collaborate with team members to ensure smooth operations and consistent customer service
Enter and update customer information in our database systems
Assist in maintaining a clean and organized work environment
Participate in team meetings and training sessions to enhance skills and knowledge
Identify and elevate complex issues to appropriate departments or management when necessary
Meet or exceed established performance metrics and quality standards
Qualifications
High school diploma or equivalent
Previous customer service experience preferred
Excellent verbal and written communication skills
Strong problem‑solving abilities and attention to detail
Proficiency in data entry and basic computer operations
Ability to multitask effectively in a fast‑paced environment
Basic math skills for processing transactions and handling monetary exchanges
Strong interpersonal skills and ability to work collaboratively in a team
Customer‑focused mindset with a commitment to providing exceptional service
Flexibility to work various shifts as needed
Ability to remain calm and professional under pressure
Willingness to learn and adapt to new technologies and procedures
Physical ability to stand for extended periods and navigate the work area
#J-18808-Ljbffr