Remote Bilingual French & Spanish Customer Service Agent
TEKsystems, Eden Prairie, Minnesota, United States, 55344
About the Role
We are partnering with a leading thirdparty financial services organization seeking
Remote Bilingual French & Spanish Customer Service Agents . In this role, you'll serve as the first point of contact for French/Spanish and English-speaking customers, assisting with insurance-related inquiries tied to auto loans and leases.
This position is strictly
informational support - not sales and not collections.
You will contact customers on behalf of major financial and automotive institutions to verify insurance details, resolve documentation issues, and ensure all insurance requirements are met.
Employment Type:
Contract-to-Hire
Shifts Available:
French:
7:00 AM - 3:30 PM
2 French positions:
10:30 AM - 7:00 PM / Saturday shift
2 Spanish positions:
10:30 AM - 7:00 PM
Responsibilities
Make approximately
14 outbound/inbound calls per hour ; phone-based role 100% of the day.
Contact customers to resolve insurance discrepancies, such as cancellations, missing documents, or payment issues.
Verify insurance information directly with insurance agents (e.g., confirming deductibles).
Upload and accurately document information in internal systems.
Leave
client approved scripted messages
when unable to reach agents.
Maintain confidentiality of all customer, client, and company data.
Resolve insurance-related problems and ensure compliance requirements are met.
Process policy documents quickly and accurately.
Assist other departments as needed depending on workflow.
Meet performance expectations for productivity, accuracy, and service quality.
Complete additional duties as assigned.
Training Three-week paid training schedule:
8:30 AM - 5:00 PM, Monday-Friday
Includes classroom instruction, system training, job shadowing, and monitored calls.
At the end of week 3, employees must pass an assessment with an
80% or higher
to move to their assigned shift. If unsuccessful, one additional week is provided for retesting. Failure to meet expectations results in assignment termination.
Required Qualifications
High School Diploma or GED
1+ year of customer service experience (retail, call center, hospitality, office, or similar)
Ability to type 30+ WPM
Comfortable working on the phone all day
Fluent in English and French or Spanish
Job Type & Location This is a Contract to Hire position based out of Eden Prairie, MN.
Pay and Benefits The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Feb 27, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Remote Bilingual French & Spanish Customer Service Agents . In this role, you'll serve as the first point of contact for French/Spanish and English-speaking customers, assisting with insurance-related inquiries tied to auto loans and leases.
This position is strictly
informational support - not sales and not collections.
You will contact customers on behalf of major financial and automotive institutions to verify insurance details, resolve documentation issues, and ensure all insurance requirements are met.
Employment Type:
Contract-to-Hire
Shifts Available:
French:
7:00 AM - 3:30 PM
2 French positions:
10:30 AM - 7:00 PM / Saturday shift
2 Spanish positions:
10:30 AM - 7:00 PM
Responsibilities
Make approximately
14 outbound/inbound calls per hour ; phone-based role 100% of the day.
Contact customers to resolve insurance discrepancies, such as cancellations, missing documents, or payment issues.
Verify insurance information directly with insurance agents (e.g., confirming deductibles).
Upload and accurately document information in internal systems.
Leave
client approved scripted messages
when unable to reach agents.
Maintain confidentiality of all customer, client, and company data.
Resolve insurance-related problems and ensure compliance requirements are met.
Process policy documents quickly and accurately.
Assist other departments as needed depending on workflow.
Meet performance expectations for productivity, accuracy, and service quality.
Complete additional duties as assigned.
Training Three-week paid training schedule:
8:30 AM - 5:00 PM, Monday-Friday
Includes classroom instruction, system training, job shadowing, and monitored calls.
At the end of week 3, employees must pass an assessment with an
80% or higher
to move to their assigned shift. If unsuccessful, one additional week is provided for retesting. Failure to meet expectations results in assignment termination.
Required Qualifications
High School Diploma or GED
1+ year of customer service experience (retail, call center, hospitality, office, or similar)
Ability to type 30+ WPM
Comfortable working on the phone all day
Fluent in English and French or Spanish
Job Type & Location This is a Contract to Hire position based out of Eden Prairie, MN.
Pay and Benefits The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Feb 27, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr