Customer Engagement Specialist
Hopesglobalgetaways, Santa Ana, California, United States, 92725
Role Overview
We are looking for motivated and service-oriented individuals to join our team as Customer Engagement Specialists. In this fully remote role, you will connect with clients, assist with booking coordination, provide personalized recommendations, and ensure each client interaction is seamless and professional.
This role is perfect for individuals who enjoy helping others, communicating clearly, and providing excellent support. No prior industry experience and training and ongoing guidance are provided.
Key Responsibilities
Engage with clients via email, phone, and online platforms
Coordinate and manage bookings and client arrangements
Research, compare, and confirm options based on client needs and preferences
Provide accurate information and thoughtful recommendations
Handle updates, modifications, and service-related inquiries promptly
Maintain organized and accurate client records
Participate in training sessions, team meetings, and ongoing development
Perks & Benefits
100% remote work environment
Flexible scheduling options
Structured training and mentorship programs
Incentive programs and performance-based rewards
Supportive, collaborative team culture
Qualifications
Strong written and verbal communication skills
Customer-focused mindset with problem-solving abilities
Detail-oriented and highly organized
Comfortable working independently in a remote setting
Basic computer proficiency and reliable internet access
Must be at least 18 years old
Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
#J-18808-Ljbffr
This role is perfect for individuals who enjoy helping others, communicating clearly, and providing excellent support. No prior industry experience and training and ongoing guidance are provided.
Key Responsibilities
Engage with clients via email, phone, and online platforms
Coordinate and manage bookings and client arrangements
Research, compare, and confirm options based on client needs and preferences
Provide accurate information and thoughtful recommendations
Handle updates, modifications, and service-related inquiries promptly
Maintain organized and accurate client records
Participate in training sessions, team meetings, and ongoing development
Perks & Benefits
100% remote work environment
Flexible scheduling options
Structured training and mentorship programs
Incentive programs and performance-based rewards
Supportive, collaborative team culture
Qualifications
Strong written and verbal communication skills
Customer-focused mindset with problem-solving abilities
Detail-oriented and highly organized
Comfortable working independently in a remote setting
Basic computer proficiency and reliable internet access
Must be at least 18 years old
Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
#J-18808-Ljbffr