Profax, founded in 1969 in Pearland, Texas, has grown to become one of America’s leading manufacturers of welding products. With over five decades of industry experience, the company specializes in producing MIG, TIG, Submerged Arc, Plasma, Arc Gouging Torches, power sources, welding and positioning equipment, and consumables. All products are manufactured, assembled, and shipped from its Pearland headquarters. Profax serves customers worldwide through a vast network of welding distributors, ensuring quality and reliability in every product.
Role Description This is a full-time, on-site role for an Inside Sales / Customer Service Representative located in Pearland, TX. The primary responsibilities include providing excellent customer support, fostering customer satisfaction, processing orders, addressing inquiries and concerns, and maintaining strong relationships with clients. Additionally, the role involves coordinating with sales and operations teams to ensure smooth communication and efficient handling of customer needs.
DUTIES AND RESPONSIBILITIES
Data Entry of Profax Orders received via email, fax, and/or verbally over the phone.
Assist Customers with Product Information – utilizing the catalog, product manuals, data within our database, and other provided materials.
Provide shipping, tracking, and delivery information.
Provides timely resolution of customer complaints, concerns, and inquiries.
Interact with accounts receivable/invoicing, production, shipping, and the outside sales team to take the best possible care of the customer.
Read the backorder report daily to stay aware of product etas.
Report any potential safety issues and safety concerns to the safety department.
Data Entry of some Lenco Orders received via email, fax, and/or verbally over the phone.
Interact with the customer service team at Lenco as needed.
Familiarize his/herself with the Profax-Lenco catalog.
Performs other related duties as assigned by management.
QUALIFICATIONS
Excellent verbal and written communication skills.
Courteous and Friendly personality both on the phone and in the office.
Commitment to excellence and high standards.
Self-motivated to quickly resolve and answer customer inquiries.
Ability to use Microsoft Outlook and Microsoft Excel.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Must be able to speak, read, write, and understand English.
Ability to learn Sage 100 and Sage X3.
Acute attention to detail.
Minimum Education Level: High School Graduate or GED.
Some Industrial Background is preferred, but not necessary.
Experience with Sage 100 and/or Sage X3 is preferred, but not necessary.
COMPETENCIES
Customer Service
– Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork
– Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Professionalism
– Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality
– Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Attendance/Punctuality
– Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Occasionally required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Frequently required to talk or hear
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
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Role Description This is a full-time, on-site role for an Inside Sales / Customer Service Representative located in Pearland, TX. The primary responsibilities include providing excellent customer support, fostering customer satisfaction, processing orders, addressing inquiries and concerns, and maintaining strong relationships with clients. Additionally, the role involves coordinating with sales and operations teams to ensure smooth communication and efficient handling of customer needs.
DUTIES AND RESPONSIBILITIES
Data Entry of Profax Orders received via email, fax, and/or verbally over the phone.
Assist Customers with Product Information – utilizing the catalog, product manuals, data within our database, and other provided materials.
Provide shipping, tracking, and delivery information.
Provides timely resolution of customer complaints, concerns, and inquiries.
Interact with accounts receivable/invoicing, production, shipping, and the outside sales team to take the best possible care of the customer.
Read the backorder report daily to stay aware of product etas.
Report any potential safety issues and safety concerns to the safety department.
Data Entry of some Lenco Orders received via email, fax, and/or verbally over the phone.
Interact with the customer service team at Lenco as needed.
Familiarize his/herself with the Profax-Lenco catalog.
Performs other related duties as assigned by management.
QUALIFICATIONS
Excellent verbal and written communication skills.
Courteous and Friendly personality both on the phone and in the office.
Commitment to excellence and high standards.
Self-motivated to quickly resolve and answer customer inquiries.
Ability to use Microsoft Outlook and Microsoft Excel.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Must be able to speak, read, write, and understand English.
Ability to learn Sage 100 and Sage X3.
Acute attention to detail.
Minimum Education Level: High School Graduate or GED.
Some Industrial Background is preferred, but not necessary.
Experience with Sage 100 and/or Sage X3 is preferred, but not necessary.
COMPETENCIES
Customer Service
– Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork
– Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Professionalism
– Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality
– Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Attendance/Punctuality
– Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Occasionally required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Frequently required to talk or hear
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
#J-18808-Ljbffr