Job Title- Salesforce Business Analyst (SFDC BA)
Location: Princeton, NJ (Hybrid - Local candidates only)
Position Type: Subcontract (Subcon)
Note: Need only local resource and Agentforce experience is highly desirable.
Experience Requirements
10+ years
overall IT experience Minimum 7 years
as a Salesforce Business Analyst Hands-on experience with
Sales Cloud
and
Service Cloud Experience with
Experience Cloud
or
Industry Clouds
preferred Agentforce experience highly desirable
(AI-driven agent workflows, productivity enhancements, and next-best-action enablement) Strong understanding of Salesforce configuration, CRM processes, and business workflows Solid experience working in
Agile
environments and familiarity with SDLC Strong expertise in requirements gathering, user stories, acceptance criteria, BRDs/FRDs, and process mapping Excellent interpersonal, written, and verbal communication skills Strong stakeholder management with a collaborative, consultative approach. Key Responsibilities Requirements & Business Analysis
Work directly with business stakeholders to elicit, analyze, document, and validate requirements for Salesforce initiatives Conduct workshops, interviews, JAD sessions to understand business needs Translate business requirements into detailed
user stories ,
functional specifications ,
process flows , and acceptance criteria Perform gap analysis and help drive business process redesign leveraging Salesforce capabilities Apply
Agentforce
knowledge to improve agent workflows, service automation, and user engagement Collaboration & Project Support
Partner with Solution Architects and functional leads to ensure solution alignment Collaborate with developers and technical teams to ensure clarity of requirements Assist in backlog refinement, sprint planning, UAT preparation, and testing support Serve as a bridge between business and technical teams to ensure alignment and project success Provide post-deployment support to ensure smooth adoption and resolution of issues Documentation
Prepare and maintain:
BRDs, FRDs User stories and acceptance criteria Process maps Test scripts and UAT documentation Training materials and release notes
Pre-Sales & Advisory Support
Participate in pre-sales efforts by contributing to requirement scoping, estimations, and presentations when needed Provide consultative guidance to stakeholders on how Salesforce (including
Agentforce ) can solve business challenges. Additional Requirements
Must be local to Princeton, NJ
or within commuting distance (NY/NJ area) due to hybrid onsite needs Agentforce experience is now a strong preference
and will be prioritized in evaluation
Experience Requirements
10+ years
overall IT experience Minimum 7 years
as a Salesforce Business Analyst Hands-on experience with
Sales Cloud
and
Service Cloud Experience with
Experience Cloud
or
Industry Clouds
preferred Agentforce experience highly desirable
(AI-driven agent workflows, productivity enhancements, and next-best-action enablement) Strong understanding of Salesforce configuration, CRM processes, and business workflows Solid experience working in
Agile
environments and familiarity with SDLC Strong expertise in requirements gathering, user stories, acceptance criteria, BRDs/FRDs, and process mapping Excellent interpersonal, written, and verbal communication skills Strong stakeholder management with a collaborative, consultative approach. Key Responsibilities Requirements & Business Analysis
Work directly with business stakeholders to elicit, analyze, document, and validate requirements for Salesforce initiatives Conduct workshops, interviews, JAD sessions to understand business needs Translate business requirements into detailed
user stories ,
functional specifications ,
process flows , and acceptance criteria Perform gap analysis and help drive business process redesign leveraging Salesforce capabilities Apply
Agentforce
knowledge to improve agent workflows, service automation, and user engagement Collaboration & Project Support
Partner with Solution Architects and functional leads to ensure solution alignment Collaborate with developers and technical teams to ensure clarity of requirements Assist in backlog refinement, sprint planning, UAT preparation, and testing support Serve as a bridge between business and technical teams to ensure alignment and project success Provide post-deployment support to ensure smooth adoption and resolution of issues Documentation
Prepare and maintain:
BRDs, FRDs User stories and acceptance criteria Process maps Test scripts and UAT documentation Training materials and release notes
Pre-Sales & Advisory Support
Participate in pre-sales efforts by contributing to requirement scoping, estimations, and presentations when needed Provide consultative guidance to stakeholders on how Salesforce (including
Agentforce ) can solve business challenges. Additional Requirements
Must be local to Princeton, NJ
or within commuting distance (NY/NJ area) due to hybrid onsite needs Agentforce experience is now a strong preference
and will be prioritized in evaluation