Technical Service Specialist (Cluj or Bistrita)
Abbott Laboratories, Romania, Pennsylvania, United States
About Abbott
Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The Opportunity For our
Abbott Core Diagnostics Division
we are currently looking for a
Technical Services Specialist
to join our team in Romania. The position is a field‑based role operating exclusively within Romania, focused on supporting activities and building strong relationships with our clients. The selected candidate can be based in the Cluj area or in Bistrița.
Main purpose of the job: The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations
What You'll do:
Provide first line service to customers (service interventions which may require less than 4 hours labor time)
Schedule and perform planned/predictive maintenance (PM/PdM) activities
Schedule, perform and document hardware and software updates (TSBs)
Assist with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
Travel within the service area
Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations
Required qualifications and background:
Bachelor's degree or equivalent experience required. Bachelors/ Engineering degree in medical/ electrical/ mechanical or biology/ biomedical technology is preferred
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Good computer skills
Good English skills in speech and writing
#J-18808-Ljbffr
The Opportunity For our
Abbott Core Diagnostics Division
we are currently looking for a
Technical Services Specialist
to join our team in Romania. The position is a field‑based role operating exclusively within Romania, focused on supporting activities and building strong relationships with our clients. The selected candidate can be based in the Cluj area or in Bistrița.
Main purpose of the job: The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations
What You'll do:
Provide first line service to customers (service interventions which may require less than 4 hours labor time)
Schedule and perform planned/predictive maintenance (PM/PdM) activities
Schedule, perform and document hardware and software updates (TSBs)
Assist with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
Travel within the service area
Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations
Required qualifications and background:
Bachelor's degree or equivalent experience required. Bachelors/ Engineering degree in medical/ electrical/ mechanical or biology/ biomedical technology is preferred
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Good computer skills
Good English skills in speech and writing
#J-18808-Ljbffr