Company Overview
WisHope Recovery is a substance abuse treatment center. We provide Residential, PHP, IOP, and individual therapy. We specialize in treating chemical dependency, along with other addictive and mental health disorders, focusing on the underlying causal conditions that lead to addictive behavior. We are looking for driven professionals who want to join a growing team not only to provide excellent care to our patient population, but to help us continue to provide dynamic treatment through sharing professional experiences and integrating the most effective techniques. We are dedicated to the patients we serve and always strive to better ourselves and provide world‑class treatment.
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Position Overview The Treatment Intake Specialist takes inbound calls from and makes outbound calls to those who are or may be affected by addiction. He/she helps determine the best course of action with the individual or family member, and if treatment is warranted, arranges placement into treatment.
Essential Job Duties / Responsibilities
Answer all inbound calls promptly.
Compassionately assess caller’s situation and need for treatment.
Determine whether callers are willing and able to attend treatment.
Input all relevant details regarding calls into CRM.
Follow up with previous callers using calls, texts, emails, etc.
Minimum Qualifications
Working knowledge of substance abuse, treatment, and recovery strongly preferred.
Knowledge in psychology, social work, human services, or a related discipline.
Proficiency with Microsoft Office and Google suite.
Experience working in a call center environment preferred; sales experience a plus.
Excellent creative problem‑solving and decision‑making skills.
Ability to show compassion and empathize over the phone is required.
High School Diploma or GED preferred.
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Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Position Overview The Treatment Intake Specialist takes inbound calls from and makes outbound calls to those who are or may be affected by addiction. He/she helps determine the best course of action with the individual or family member, and if treatment is warranted, arranges placement into treatment.
Essential Job Duties / Responsibilities
Answer all inbound calls promptly.
Compassionately assess caller’s situation and need for treatment.
Determine whether callers are willing and able to attend treatment.
Input all relevant details regarding calls into CRM.
Follow up with previous callers using calls, texts, emails, etc.
Minimum Qualifications
Working knowledge of substance abuse, treatment, and recovery strongly preferred.
Knowledge in psychology, social work, human services, or a related discipline.
Proficiency with Microsoft Office and Google suite.
Experience working in a call center environment preferred; sales experience a plus.
Excellent creative problem‑solving and decision‑making skills.
Ability to show compassion and empathize over the phone is required.
High School Diploma or GED preferred.
#J-18808-Ljbffr