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Customer Service Representative (CSR)

FF Inc, Los Angeles, California, United States, 90079

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About The Position We are seeking a reliable, customer-focused

Customer Service Representative

to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.

Location:

Los Angeles, CA.

Employment Type:

Full‑Time.

Key Responsibilities

Greet customers and provide accurate, friendly assistance in person or over the phone.

Answer questions about products, services, policies, and account information.

Help resolve customer concerns and elevate issues when needed.

Process transactions, orders, payments, or account updates (based on company needs).

Maintain a clean, organized workspace and uphold company service standards.

Document customer interactions in the CRM or system accurately.

Support team members with daily tasks, administrative duties, and customer follow‑up.

Contribute to meeting service goals, quality standards, and team performance metrics.

Qualifications

Strong verbal communication and interpersonal skills.

Friendly, patient, and professional demeanor.

Ability to handle customer concerns with problem‑solving and empathy.

Basic computer and data‑entry skills.

Strong time‑management and reliability—consistent attendance is essential.

Prior customer service, retail, call center, or hospitality experience is preferred but not required.

Ability to work a full‑time schedule (40 hours per week).

What We Offer

Competitive pay and bonus structure (if applicable).

Comprehensive training to set you up for success.

Opportunities for advancement into senior roles.

Supportive, team‑oriented environment.

Who Thrives In This Role This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills computer skills, email communication, sales skills, CRM navigation, communication, tech‑savvy, CRM software, CRM proficiency, organizing operations, collaboration, relationship‑building, email, basic computer proficiency, customer interaction, problem solving, calm demeanor, technology navigation, listening, communication skills, solution‑oriented demeanor, computer proficiency, excellent communication skills, product knowledge, adaptability, relationship building, persuasion, sales orientation, organization, organizational skills, basic computer skills, team collaboration, customer service skills, listening skills, interpersonal skills, customer relationship management, time management, technical troubleshooting, problem‑solving, persuasive conversations, tech‑savviness, basic, customer service, persuasive conversation, customer relationship management (CRM), customer, troubleshooting, ownership, customer engagement, sales, active listening, collaborative teamwork, teamwork, CRM systems, problem‑solving skills.

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