Senior Product Owner II

## Job Description# Senior Product Owner II* Develop and maintain a strategic roadmap for AWS Connect and CACS X, aligned with Collections objectives, enterprise data strategy, and customer experience goals.* Identify modernization opportunities and ensure platforms evolve to meet business and regulatory needs.* Collaborate with Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand challenges, and identify opportunities for improvement.* Facilitate communication across teams to ensure alignment and transparency.* Develop and manage data products supporting advanced Collections reporting, including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance.* Ensure data products meet business intelligence, operational, and regulatory reporting requirements.* Conduct detailed analysis of business requirements, regulatory considerations, and reporting needs.* Ensure platform capabilities and data products comply with applicable regulations (FDCPA, TCPA, FCRA, and others).* Work with Agile development teams to define user stories, acceptance criteria, and data requirements.* Monitor progress, address impediments, and ensure high-quality, timely delivery.* Bachelor’s degree in business, finance, computer science, data analytics, or a related field; Master’s degree preferred.* Experience as a Product Owner or similar role within Collections, Contact Center technology, or financial services.* Strong knowledge of AWS Connect (contact flows, Lambda, Lex, Contact Lens, omni-channel capabilities).* Experience with Collections platforms such as CACS X or comparable systems (e.g., FICO Debt Manager, Latitude, Experian PowerCurve).* Demonstrated experience integrating data between operational systems and domain services/data warehouses.* Proven ability to build data products supporting complex reporting and analytics, particularly in Collections or Credit Risk.* Strong understanding of Collections processes (delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, charge-off procedures).* Experience with Agile methodologies, especially Scrum.* Strong analytical, problem-solving, and data literacy skills.* Experience with data modeling, ETL processes, and BI tools (Tableau, Power BI, Snowflake, etc.).* Excellent communication and collaboration skills.* Ability to manage multiple initiatives in a fast-paced environment.* Knowledge of regulatory requirements (FDCPA, TCPA, FCRA, SCRA, state licensing).* Familiarity with API integration patterns, event-driven architectures, and real-time data streaming.* Experience implementing or migrating AWS Connect in Collections or Contact Center environments.* Hands-on experience with CACS X configuration, workflows, and reporting.* Background in Collections operations, analytics, or business intelligence.* Knowledge of domain-driven design and microservices architecture.* Experience with data lake/data warehouse technologies and dimensional modeling*Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click*

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