For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid‑size firms, and startups.
At SDS, we empower our development teams to address our clients' critical business challenges by leveraging cutting‑edge technologies.
If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you.
Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community.
Job Title: Senior Product Owner II Location: Cincinnati, OH (Downtown) Years of Experience: 5‑20
TOP SKILLS Must Have
Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni‑channel capabilities.
Nice To Have
Agile Product Manager Certification
AWS Certified Cloud Practitioner
Data Domains and Products (Snowflake, Kafka)
Data Product Management
ETL (DBT, Elevate, DataStage)
Job Title: Collections Technology Product Owner - Data Product Job Summary:
As a Collections Technology Product Owner at our bank, you will be responsible for owning and managing the development and enhancement of our Collections platforms, specifically AWS Connect and CACS X.
You will work closely with stakeholders across Collections, Technology, Operations, and Business Intelligence teams to identify, prioritize, and deliver capabilities that meet the needs of our Collections organization and support complex reporting requirements.
Your role will be pivotal in driving platform modernization, enabling data integration into domain services, building data products for advanced analytics, and ensuring successful execution of Collections technology initiatives.
Key Responsibilities
Develop and execute a strategic roadmap for AWS Connect and CACS X platforms, aligning with overall Collections business objectives, data strategy, and customer experience goals.
Collaborate with cross‑functional teams including Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand pain points, and identify opportunities for platform and data product improvement.
Take ownership of AWS Connect and CACS X product portfolios, defining product vision, strategy, and roadmap.
Prioritize and manage the product backlog, ensuring timely and quality delivery of features, integrations, and data enablement capabilities.
Lead initiatives to enable critical Collections data points into domain services (Account Domain, Card Domain, Loan Domain, etc.).
Design and implement data integration patterns that support real‑time and batch data flows between Collections platforms and enterprise domains.
Build and manage data products that support complex Collections reporting requirements including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance.
Ensure data products meet business intelligence and regulatory reporting needs.
Conduct thorough analysis of Collections business requirements, regulatory considerations, and reporting needs to define platform capabilities and data product requirements.
Ensure compliance with FDCPA, TCPA, FCRA, and other applicable regulations.
Work closely with development teams using Agile methodologies to define user stories, acceptance criteria, and data requirements.
Provide clear guidance throughout the development process, monitor progress, address roadblocks, and ensure timely delivery.
Serves as subject matter expert on AWS Connect capabilities (contact flows, Lambda integrations, Contact Lens analytics, queuing/routing) and CACS X platform functionality (Collections workflows, treatment strategies, case management, reporting).
Champion a user‑centric approach for Collections agents and analysts by conducting user research, usability testing, and gathering feedback to continuously improve platform effectiveness and data accessibility.
Collaborate with Collections leadership, training teams, and change management to plan and execute successful platform releases and data product launches.
Develop adoption strategies to ensure maximum utilization by Collections teams and analysts.
Define key performance indicators (KPIs) to measure platform success, data quality, and reporting effectiveness.
Regularly monitor and analyze data to identify areas for improvement and drive continuous enhancement.
Stay abreast of Collections technology trends, AWS service innovations, data analytics best practices, and regulatory changes.
Share knowledge and insights with stakeholders to drive innovation and maintain competitive advantage.
Identify and mitigate risks associated with Collections platforms and data products, including data privacy, security, PII protection, and regulatory compliance, in collaboration with risk and compliance teams.
Qualifications
Bachelor's degree in business administration, finance, computer science, data analytics, or related field.
Master's degree is a plus.
Proven experience as a Product Owner or similar role in Collections, Contact Center technology, or financial services.
Required:
Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni‑channel capabilities.
Required:
Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
Required:
Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
Required:
Proven track record building data products that support complex reporting and analytics requirements, particularly in Collections or Credit Risk domains.
Strong understanding of Collections business processes including delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, and charge‑off procedures.
Experience with Agile methodologies, particularly Scrum, and working in Agile development environments.
Excellent analytical, problem‑solving, and critical‑thinking skills with strong data literacy.
Experience with data modeling, ETL processes, and business intelligence tools (Tableau, Power BI, Snowflake, or similar).
Strong communication and collaboration abilities, with capacity to work effectively with cross‑functional teams and stakeholders at all levels.
Ability to prioritize and manage multiple initiatives simultaneously in a fast‑paced environment.
Knowledge of Collections regulatory requirements and compliance (FDCPA, TCPA, FCRA, SCRA, state licensing).
Experience with API integration patterns, event‑driven architectures, and real‑time data streaming is highly desirable.
Familiarity with data governance, data quality frameworks, and metadata management is a plus.
Preferred Experience
Previous implementation or migration experience with AWS Connect in Collections or Contact Center environments
Experience with CACS X platform configuration, workflows, and reporting capabilities
Background in Collections operations, analytics, or business intelligence
Knowledge of domain‑driven design principles and microservices architecture
Experience with data lake/data warehouse technologies and dimensional modeling
What You'll Get SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Competitive base salary
Medical, dental, and vision insurance coverage
Optional life and disability insurance provided
401(k) with a company match and optional profit sharing
Paid vacation time
Paid Bench timeTraining allowance offering
You'll be eligible to earn referral bonuses!
#J-18808-Ljbffr
At SDS, we empower our development teams to address our clients' critical business challenges by leveraging cutting‑edge technologies.
If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you.
Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community.
Job Title: Senior Product Owner II Location: Cincinnati, OH (Downtown) Years of Experience: 5‑20
TOP SKILLS Must Have
Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni‑channel capabilities.
Nice To Have
Agile Product Manager Certification
AWS Certified Cloud Practitioner
Data Domains and Products (Snowflake, Kafka)
Data Product Management
ETL (DBT, Elevate, DataStage)
Job Title: Collections Technology Product Owner - Data Product Job Summary:
As a Collections Technology Product Owner at our bank, you will be responsible for owning and managing the development and enhancement of our Collections platforms, specifically AWS Connect and CACS X.
You will work closely with stakeholders across Collections, Technology, Operations, and Business Intelligence teams to identify, prioritize, and deliver capabilities that meet the needs of our Collections organization and support complex reporting requirements.
Your role will be pivotal in driving platform modernization, enabling data integration into domain services, building data products for advanced analytics, and ensuring successful execution of Collections technology initiatives.
Key Responsibilities
Develop and execute a strategic roadmap for AWS Connect and CACS X platforms, aligning with overall Collections business objectives, data strategy, and customer experience goals.
Collaborate with cross‑functional teams including Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand pain points, and identify opportunities for platform and data product improvement.
Take ownership of AWS Connect and CACS X product portfolios, defining product vision, strategy, and roadmap.
Prioritize and manage the product backlog, ensuring timely and quality delivery of features, integrations, and data enablement capabilities.
Lead initiatives to enable critical Collections data points into domain services (Account Domain, Card Domain, Loan Domain, etc.).
Design and implement data integration patterns that support real‑time and batch data flows between Collections platforms and enterprise domains.
Build and manage data products that support complex Collections reporting requirements including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance.
Ensure data products meet business intelligence and regulatory reporting needs.
Conduct thorough analysis of Collections business requirements, regulatory considerations, and reporting needs to define platform capabilities and data product requirements.
Ensure compliance with FDCPA, TCPA, FCRA, and other applicable regulations.
Work closely with development teams using Agile methodologies to define user stories, acceptance criteria, and data requirements.
Provide clear guidance throughout the development process, monitor progress, address roadblocks, and ensure timely delivery.
Serves as subject matter expert on AWS Connect capabilities (contact flows, Lambda integrations, Contact Lens analytics, queuing/routing) and CACS X platform functionality (Collections workflows, treatment strategies, case management, reporting).
Champion a user‑centric approach for Collections agents and analysts by conducting user research, usability testing, and gathering feedback to continuously improve platform effectiveness and data accessibility.
Collaborate with Collections leadership, training teams, and change management to plan and execute successful platform releases and data product launches.
Develop adoption strategies to ensure maximum utilization by Collections teams and analysts.
Define key performance indicators (KPIs) to measure platform success, data quality, and reporting effectiveness.
Regularly monitor and analyze data to identify areas for improvement and drive continuous enhancement.
Stay abreast of Collections technology trends, AWS service innovations, data analytics best practices, and regulatory changes.
Share knowledge and insights with stakeholders to drive innovation and maintain competitive advantage.
Identify and mitigate risks associated with Collections platforms and data products, including data privacy, security, PII protection, and regulatory compliance, in collaboration with risk and compliance teams.
Qualifications
Bachelor's degree in business administration, finance, computer science, data analytics, or related field.
Master's degree is a plus.
Proven experience as a Product Owner or similar role in Collections, Contact Center technology, or financial services.
Required:
Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni‑channel capabilities.
Required:
Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
Required:
Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
Required:
Proven track record building data products that support complex reporting and analytics requirements, particularly in Collections or Credit Risk domains.
Strong understanding of Collections business processes including delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, and charge‑off procedures.
Experience with Agile methodologies, particularly Scrum, and working in Agile development environments.
Excellent analytical, problem‑solving, and critical‑thinking skills with strong data literacy.
Experience with data modeling, ETL processes, and business intelligence tools (Tableau, Power BI, Snowflake, or similar).
Strong communication and collaboration abilities, with capacity to work effectively with cross‑functional teams and stakeholders at all levels.
Ability to prioritize and manage multiple initiatives simultaneously in a fast‑paced environment.
Knowledge of Collections regulatory requirements and compliance (FDCPA, TCPA, FCRA, SCRA, state licensing).
Experience with API integration patterns, event‑driven architectures, and real‑time data streaming is highly desirable.
Familiarity with data governance, data quality frameworks, and metadata management is a plus.
Preferred Experience
Previous implementation or migration experience with AWS Connect in Collections or Contact Center environments
Experience with CACS X platform configuration, workflows, and reporting capabilities
Background in Collections operations, analytics, or business intelligence
Knowledge of domain‑driven design principles and microservices architecture
Experience with data lake/data warehouse technologies and dimensional modeling
What You'll Get SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Competitive base salary
Medical, dental, and vision insurance coverage
Optional life and disability insurance provided
401(k) with a company match and optional profit sharing
Paid vacation time
Paid Bench timeTraining allowance offering
You'll be eligible to earn referral bonuses!
#J-18808-Ljbffr