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Account Manager – Produce Division

RLS Logistics, Mount Laurel, New Jersey, United States

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About RLS Logistics RLS Logistics is a nationally recognized cold chain logistics provider (3PL) offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we are a family‑owned company experiencing rapid growth—and we’re looking for energetic, hardworking individuals to grow with us.

"Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service, and the level at which we are able to provide those services is a direct reflection of the strength of our team. Our customers can focus on what they do best and trust us to do what we do best." — Russell Leo

Position Summary The Account Manager is a freight broker, responsible for managing all aspects of customer shipments from pickup through final delivery. This role focuses on building strong customer relationships, ensuring service excellence, identifying growth opportunities, and driving profitability.

What You’ll Be Doing

Manage customer shipments from pickup to final delivery

Maintain and grow customer relationships through ongoing communication and business reviews

Supervise and support Account Coordinators to ensure customer and carrier satisfaction

Negotiate rates and secure carriers to maximize service levels and profitability

Optimize routes, freight, and vehicle capacity

Meet or exceed performance metrics set by management

Provide insight on market conditions during customer and carrier negotiations

Exercise independent judgment when approving credit/debit adjustments

Provide feedback on Carrier Support performance for evaluations

Participate in interviewing and screening Carrier Support candidates

Perform additional duties as assigned by management

What You’ll Need Education

Bachelor’s degree OR equivalent experience

Experience

4+ years of transferable professional experience

1+ year of freight brokerage experience specializing in fresh or frozen produce

Certifications

Certified Transportation Broker (CTB) preferred, not required

Travel

Minimal

Physical Requirements

N/A

Behavioral Expectations

Be Humble

Stay Hungry

Live Smart

Work Environment

Fast‑paced, challenging environment with growth opportunities

Remote position

Business casual attire

Compensation & Benefits Annual Potential Earnings: Competitive (based on experience)

Benefits Include:

Medical, Dental, & Vision Insurance

Paid Time Off (PTO)

401(k) with company match

Team member recognition awards

Education and development opportunities

Reporting Structure This position reports to the Operations Manager, Freight Brokerage.

RLS Logistics is an Equal Opportunity Employer (EOE)

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