Job Title
Customer Service Representative
Company Overview RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Since 1968, we’ve been a family-owned business that’s growing rapidly.
"Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service. The level of service we offer is a direct reflection of the strength of our team. Our customers trust us to do what we do best, which allows them to focus on their own strengths. The hard work, dedication, and initiative our team members bring to work every day is one of our greatest value propositions."
– Russell Leo
Position Overview The Customer Service Representative (CSR) role focuses on customer service responsibilities while supporting shipping and receiving tasks. The CSR ensures total customer satisfaction, manages inbound and outbound shipments, and coordinates appointments and orders with various internal teams.
Key Responsibilities
Provide excellent customer service and maintain total customer satisfaction
Respond to customer inquiries, process orders, and provide quotes as needed
Notify customers of rescheduled appointments and manage all transportation orders
Achieve predetermined performance metrics as outlined by the Customer Service Manager
Assist with additional duties to support the team as needed
Job Requirements Education
High School Diploma or GED required (Bachelor’s degree preferred but not required)
Experience
General office skills and the ability to multitask
Familiarity with Google Apps and software knowledge preferred
Prior customer service or shipping/receiving experience is a plus
Physical Requirements
Light lifting (up to 20 lbs)
Standing for 2–4 hours
Occasional trips to freezer areas (cold storage environment)
Behavioral Requirements
Must be humble, eager for growth, and able to think strategically in a fast-paced environment
Schedule
Hours: Monday – Friday, 10:00 AM – 7:00 PM
Benefits & Work Environment
Healthcare (Medical, Dental, Vision)
Paid Time Off (PTO)
401(k) with company match
Team member recognition awards and educational opportunities
Challenging, fast-paced environment fostering personal and professional growth
Business casual office environment
Reports To Customer Service Supervisor (no direct reports)
Equal Opportunity Employer (EOE) Equal Opportunity Employer (EOE)
Job Type Full-time
#J-18808-Ljbffr
Company Overview RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Since 1968, we’ve been a family-owned business that’s growing rapidly.
"Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service. The level of service we offer is a direct reflection of the strength of our team. Our customers trust us to do what we do best, which allows them to focus on their own strengths. The hard work, dedication, and initiative our team members bring to work every day is one of our greatest value propositions."
– Russell Leo
Position Overview The Customer Service Representative (CSR) role focuses on customer service responsibilities while supporting shipping and receiving tasks. The CSR ensures total customer satisfaction, manages inbound and outbound shipments, and coordinates appointments and orders with various internal teams.
Key Responsibilities
Provide excellent customer service and maintain total customer satisfaction
Respond to customer inquiries, process orders, and provide quotes as needed
Notify customers of rescheduled appointments and manage all transportation orders
Achieve predetermined performance metrics as outlined by the Customer Service Manager
Assist with additional duties to support the team as needed
Job Requirements Education
High School Diploma or GED required (Bachelor’s degree preferred but not required)
Experience
General office skills and the ability to multitask
Familiarity with Google Apps and software knowledge preferred
Prior customer service or shipping/receiving experience is a plus
Physical Requirements
Light lifting (up to 20 lbs)
Standing for 2–4 hours
Occasional trips to freezer areas (cold storage environment)
Behavioral Requirements
Must be humble, eager for growth, and able to think strategically in a fast-paced environment
Schedule
Hours: Monday – Friday, 10:00 AM – 7:00 PM
Benefits & Work Environment
Healthcare (Medical, Dental, Vision)
Paid Time Off (PTO)
401(k) with company match
Team member recognition awards and educational opportunities
Challenging, fast-paced environment fostering personal and professional growth
Business casual office environment
Reports To Customer Service Supervisor (no direct reports)
Equal Opportunity Employer (EOE) Equal Opportunity Employer (EOE)
Job Type Full-time
#J-18808-Ljbffr