Busy Honda dealership looking for an experienced parts counter person. We offer competitive wages, paid time off, 401K and medical. CDK experience helpful, but not necessary.
Reports to the Parts Manager.
Qualifications
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Spend time indoors in air‑conditioned areas.
Sit on a regular basis.
Stand on a regular basis.
Walk on a regular basis.
Bend, twist and/or stoop on a regular basis.
Kneel and/or squat on a regular basis.
Lifting 25 lbs to 50 lbs infrequently.
Reaching and/or lifting overhead on a regular basis.
Climb stairs.
Repeated hand/finger movement on a regular basis.
Grasping/grabbing with hands on a regular basis.
Pushing and pulling on a regular basis.
Expectations General Expectations
Devote yourself to ensuring customer satisfaction.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow‑up system that encourages follow‑through with assigned projects.
Establish personal performance goals consistent with company standards and devise a strategy to meet them.
Review and analyze actions at the end of each day, week, month, and year to better utilize time and plan more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non‑disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday hours as required.
Job‑Specific Expectations
Take and fill orders for service technicians promptly and efficiently, helping them determine required parts and accessories.
Communicate with service technicians to verify that the department is meeting their parts and accessories requirements.
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
Provide information regarding the associated cost of parts required on repair orders.
Keep the inventory control system and parts catalog up to date.
Inform service personnel when back‑ordered or special‑order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service; be able to communicate this knowledge to meet demands while maintaining good inventory turn ratios.
Work with the parts and accessories manager and aid in reaching goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs, explore merchandise in catalogs, draw attention to new merchandise, specials and sales, and suggest supplementary products.
Conduct telephone transactions courteously and promptly; inform customers and dealership staff of new merchandise, specials and sales.
Deal with customer complaints sensitively by showing empathy and a pleasant attitude to show our commitment to excellent service and to increase loyalty.
Be precise in all cash register transactions, taking accurate credit‑card and cash payments.
In accepting delivery of and processing merchandise from distributors, verify merchandise against purchase invoice and record it in inventory; prepare product for showroom floor presentation.
Ensure merchandise displays are dusted, clean, fully stocked and appealing to customers.
Become proficient in computer systems necessary for parts and accessories management.
Periodically conduct physical inventory of merchandise.
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Reports to the Parts Manager.
Qualifications
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Spend time indoors in air‑conditioned areas.
Sit on a regular basis.
Stand on a regular basis.
Walk on a regular basis.
Bend, twist and/or stoop on a regular basis.
Kneel and/or squat on a regular basis.
Lifting 25 lbs to 50 lbs infrequently.
Reaching and/or lifting overhead on a regular basis.
Climb stairs.
Repeated hand/finger movement on a regular basis.
Grasping/grabbing with hands on a regular basis.
Pushing and pulling on a regular basis.
Expectations General Expectations
Devote yourself to ensuring customer satisfaction.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow‑up system that encourages follow‑through with assigned projects.
Establish personal performance goals consistent with company standards and devise a strategy to meet them.
Review and analyze actions at the end of each day, week, month, and year to better utilize time and plan more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non‑disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday hours as required.
Job‑Specific Expectations
Take and fill orders for service technicians promptly and efficiently, helping them determine required parts and accessories.
Communicate with service technicians to verify that the department is meeting their parts and accessories requirements.
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
Provide information regarding the associated cost of parts required on repair orders.
Keep the inventory control system and parts catalog up to date.
Inform service personnel when back‑ordered or special‑order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service; be able to communicate this knowledge to meet demands while maintaining good inventory turn ratios.
Work with the parts and accessories manager and aid in reaching goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs, explore merchandise in catalogs, draw attention to new merchandise, specials and sales, and suggest supplementary products.
Conduct telephone transactions courteously and promptly; inform customers and dealership staff of new merchandise, specials and sales.
Deal with customer complaints sensitively by showing empathy and a pleasant attitude to show our commitment to excellent service and to increase loyalty.
Be precise in all cash register transactions, taking accurate credit‑card and cash payments.
In accepting delivery of and processing merchandise from distributors, verify merchandise against purchase invoice and record it in inventory; prepare product for showroom floor presentation.
Ensure merchandise displays are dusted, clean, fully stocked and appealing to customers.
Become proficient in computer systems necessary for parts and accessories management.
Periodically conduct physical inventory of merchandise.
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