Inbound Customer Service Representative
Sacred Heart University, Fairfield, Connecticut, us, 06828
and the job listing Expires on February 20, 2026
We’re hiring upbeat, motivated individuals for our Inbound Customer Service team. This isn’t your typical 9–5.
With a 4-day workweek (Saturday – Tuesday) , you’ll enjoy longer time off while helping guests make the most of their vacation packages. You’ll guide callers through planning and booking their trips, offering expert advice, resolving concerns, and creating a positive, memorable experience from start to finish. If you’re energized by great conversations and love the idea of a compressed 4×10 schedule (Saturday – Tuesday), this is the perfect opportunity.
What we’re looking for:
A friendly, outgoing personality with a customer-first mindset
Strong verbal communication and active listening skills
Dependable attendance—especially on your 4 dedicated workdays (Saturday – Tuesday)
Ability to follow structured processes and meet performance targets
Openness to feedback and coaching
Experience in customer service, hospitality, sales, or leadership is a plus
Must be available Friday through Monday, no exceptions.
What you’ll do during your 4-day workweek:
Answer inbound calls from guests ready to book their vacations
Help choose destinations, travel dates, and finalize reservations
Process payments and ensure booking details are accurate
Answer questions, resolve concerns, and offer helpful travel suggestions
Use product and destination knowledge to deliver confident, informed serviceCommunicate clearly to highlight value, build urgency, and address objections
Exceed service expectations with a positive, professional tone
Embrace coaching and growth to keep improving
Meet individual and team performance goals within your 4-day shift window
Schedule & pay: Linda E. McMahon Student Commons, 2nd Floor 5151 Park Avenue Fairfield, CT 06825
#J-18808-Ljbffr
We’re hiring upbeat, motivated individuals for our Inbound Customer Service team. This isn’t your typical 9–5.
With a 4-day workweek (Saturday – Tuesday) , you’ll enjoy longer time off while helping guests make the most of their vacation packages. You’ll guide callers through planning and booking their trips, offering expert advice, resolving concerns, and creating a positive, memorable experience from start to finish. If you’re energized by great conversations and love the idea of a compressed 4×10 schedule (Saturday – Tuesday), this is the perfect opportunity.
What we’re looking for:
A friendly, outgoing personality with a customer-first mindset
Strong verbal communication and active listening skills
Dependable attendance—especially on your 4 dedicated workdays (Saturday – Tuesday)
Ability to follow structured processes and meet performance targets
Openness to feedback and coaching
Experience in customer service, hospitality, sales, or leadership is a plus
Must be available Friday through Monday, no exceptions.
What you’ll do during your 4-day workweek:
Answer inbound calls from guests ready to book their vacations
Help choose destinations, travel dates, and finalize reservations
Process payments and ensure booking details are accurate
Answer questions, resolve concerns, and offer helpful travel suggestions
Use product and destination knowledge to deliver confident, informed serviceCommunicate clearly to highlight value, build urgency, and address objections
Exceed service expectations with a positive, professional tone
Embrace coaching and growth to keep improving
Meet individual and team performance goals within your 4-day shift window
Schedule & pay: Linda E. McMahon Student Commons, 2nd Floor 5151 Park Avenue Fairfield, CT 06825
#J-18808-Ljbffr