Customer Support Representative II
Sacred Heart University, Fairfield, Connecticut, us, 06828
and the job listing Expires on February 20, 2026
Job Title: Customer Support Representative II Location: Johnston, IA 50131 Pay Rate: $18.78/hr. on w2 All Inclusive on SGS Payroll (Doesn’t Include PTO/Holiday Pay) **This position offers a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.** Support hours fall between 7am – 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.
Schedule may include occasional holidays and overtime based on the needs of the business.
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site five days a week
Shifts are subject to change based on volumes.
SPECIAL CONSIDERATIONS:
Training and mentoring will be on the 8-4:30pm shift and last approximately 6 weeks.
Takes approximately 3-4 months from start date to reach full productivity.
Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.
The primary responsibilities for this opening could be for Tier 1 support.
PRIMARY RESPONSIBILITIES & DUTIES: The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor’s degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
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Job Title: Customer Support Representative II Location: Johnston, IA 50131 Pay Rate: $18.78/hr. on w2 All Inclusive on SGS Payroll (Doesn’t Include PTO/Holiday Pay) **This position offers a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.** Support hours fall between 7am – 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.
Schedule may include occasional holidays and overtime based on the needs of the business.
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site five days a week
Shifts are subject to change based on volumes.
SPECIAL CONSIDERATIONS:
Training and mentoring will be on the 8-4:30pm shift and last approximately 6 weeks.
Takes approximately 3-4 months from start date to reach full productivity.
Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.
The primary responsibilities for this opening could be for Tier 1 support.
PRIMARY RESPONSIBILITIES & DUTIES: The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor’s degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
#J-18808-Ljbffr