Remote Dealer Services Specialist (Manheim Houston OTG)

* Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnership* Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.* Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.* Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.* Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform* Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.* High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED; or 5 years’ experience in a related field* Strong verbal and written skills* Strong organizational skills* Strong analytical skills and attention to detail* Ability to build strong business relationships* Problem solving and de-escalation skills* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Bachelor’s degree in a related discipline* Previous experience as a Wholesale SpecialistCox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr