Member Service Representative I
Join OURCU: Empowering Members, Strengthening Communities. At OURCU, we believe great service starts with people who care. We’re looking for a Member Service Representative I to join our Downtown Shelton Branch team, someone who loves working with people, thrives on accuracy and detail, and brings warmth, professionalism, and curiosity to every conversation. If you enjoy connecting with others, learning new skills, and being part of a positive, supportive team, this could be the perfect opportunity for you.
What You’ll Do As a Member Service Representative I, you’ll be the friendly face of OURCU, helping members handle their everyday financial needs with confidence and care. From processing deposits, withdrawals, and payments to answering account questions and helping members explore credit union products, you’ll help bring our People Helping People philosophy to life.
In This Role, You’ll
Provide professional, efficient, and accurate teller services, including deposits, withdrawals, loan payments, cashier’s checks, and cash advances
Balance your cash drawer daily and resolve discrepancies promptly and accurately
Assist members with account questions, changes, and updates
Promote and explain OURCU products and services that fit members’ needs—always with a member‑first approach
Maintain the confidentiality, security, and professionalism expected in a financial environment
Collaborate with your teammates to keep operations smooth, secure, and efficient
Support a welcoming branch environment where members feel recognized and valued
You’ll Be Most Successful If You…
Love working with people—you're energized by personal interactions and genuinely enjoy helping others
Are professional and diplomatic—you handle every situation with tact, respect, and empathy
Have strong attention to detail—you take pride in accuracy, organization, and follow‑through
Are eager to learn and grow—you ask questions, seek feedback, and enjoy mastering new skills
Thrive in a team environment—you value positivity, collaboration, and mutual support
Prior banking or credit union experience is a plus, but not required—what matters most is your proven success working directly with people and your passion for delivering exceptional service.
Key Qualifications
High school diploma or GED required
6 months‑2 years of experience in customer or member service (cash handling experience preferred)
Excellent communication, math, and problem‑solving skills
Proficiency with computers, Microsoft Word and Excel, and standard office equipment
Professional appearance, attitude, and conduct
Bilingual skills a plus!
Why Join OURCU? At OURCU, people come first—our members and our employees. You’ll join a positive, fun, tight‑knit, and growth‑oriented team that values respect, empathy, and continuous learning. We offer a supportive environment where you can build a career, not just a job.
Benefits Include
Medical, dental, and vision insurance
Voluntary insurance plans
Flexible Spending Account
Employer‑paid life and long‑term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development support, tuition assistance, and career growth opportunities
Additional perks such as:
Free Employee Assistance Program (EAP)
Gym reimbursement
Discounted VISA rates and enhanced checking accounts
Employee‑led engagement committees
Compensation & Growth
Target starting pay: $17.68–$22.00 per hour, depending on experience and qualifications
Opportunities to advance and earn more as you develop your skills and take on new responsibilities
We prioritize promoting from within by providing ongoing opportunities to upskill, learn, and grow your career with OURCU
Location & Schedule This is a full‑time, in‑person role based at our Downtown Shelton Branch. The schedule is Monday through Friday:
8:45 a.m. – 5:45 p.m. (Fridays until 6:15 p.m.)
Ready to Make a Difference? If you’re ready to bring your people skills, professionalism, and attention to detail to a team that values positivity, learning, and growth, apply today!
Join OURCU Where we serve members with heart, integrity, and local pride!
OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact
hrteam@ourcu.com
or call us at
(800) 426‑5657 .
As part of our employment process we require a criminal background check and credit check.
Salary: $17.68 – $26.52 per month.
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What You’ll Do As a Member Service Representative I, you’ll be the friendly face of OURCU, helping members handle their everyday financial needs with confidence and care. From processing deposits, withdrawals, and payments to answering account questions and helping members explore credit union products, you’ll help bring our People Helping People philosophy to life.
In This Role, You’ll
Provide professional, efficient, and accurate teller services, including deposits, withdrawals, loan payments, cashier’s checks, and cash advances
Balance your cash drawer daily and resolve discrepancies promptly and accurately
Assist members with account questions, changes, and updates
Promote and explain OURCU products and services that fit members’ needs—always with a member‑first approach
Maintain the confidentiality, security, and professionalism expected in a financial environment
Collaborate with your teammates to keep operations smooth, secure, and efficient
Support a welcoming branch environment where members feel recognized and valued
You’ll Be Most Successful If You…
Love working with people—you're energized by personal interactions and genuinely enjoy helping others
Are professional and diplomatic—you handle every situation with tact, respect, and empathy
Have strong attention to detail—you take pride in accuracy, organization, and follow‑through
Are eager to learn and grow—you ask questions, seek feedback, and enjoy mastering new skills
Thrive in a team environment—you value positivity, collaboration, and mutual support
Prior banking or credit union experience is a plus, but not required—what matters most is your proven success working directly with people and your passion for delivering exceptional service.
Key Qualifications
High school diploma or GED required
6 months‑2 years of experience in customer or member service (cash handling experience preferred)
Excellent communication, math, and problem‑solving skills
Proficiency with computers, Microsoft Word and Excel, and standard office equipment
Professional appearance, attitude, and conduct
Bilingual skills a plus!
Why Join OURCU? At OURCU, people come first—our members and our employees. You’ll join a positive, fun, tight‑knit, and growth‑oriented team that values respect, empathy, and continuous learning. We offer a supportive environment where you can build a career, not just a job.
Benefits Include
Medical, dental, and vision insurance
Voluntary insurance plans
Flexible Spending Account
Employer‑paid life and long‑term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development support, tuition assistance, and career growth opportunities
Additional perks such as:
Free Employee Assistance Program (EAP)
Gym reimbursement
Discounted VISA rates and enhanced checking accounts
Employee‑led engagement committees
Compensation & Growth
Target starting pay: $17.68–$22.00 per hour, depending on experience and qualifications
Opportunities to advance and earn more as you develop your skills and take on new responsibilities
We prioritize promoting from within by providing ongoing opportunities to upskill, learn, and grow your career with OURCU
Location & Schedule This is a full‑time, in‑person role based at our Downtown Shelton Branch. The schedule is Monday through Friday:
8:45 a.m. – 5:45 p.m. (Fridays until 6:15 p.m.)
Ready to Make a Difference? If you’re ready to bring your people skills, professionalism, and attention to detail to a team that values positivity, learning, and growth, apply today!
Join OURCU Where we serve members with heart, integrity, and local pride!
OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact
hrteam@ourcu.com
or call us at
(800) 426‑5657 .
As part of our employment process we require a criminal background check and credit check.
Salary: $17.68 – $26.52 per month.
#J-18808-Ljbffr