Regional Director Property Management - Affordable Housing

Rocky Mountain Communities is a 501(c)(3) non-profit providing affordable housing in Colorado. We are creating a culture of belonging and pride in our work, and we are committed to our employees by providing competitive pay & benefits, a training plan, and a path to upward mobility within the organization. We seek dedicated individuals who are ready to make a long-term and meaningful impact, remain committed to the challenges, and grow with our organization. As a growing organization, we are experiencing rising demand for affordable housing.

By joining our team, you are investing in your own professional development and contributing to the success and vision of our organization.

Job Overview

Job Overview: The Regional Director of Property Management (RDPM) oversees a portfolio of residential, or mixed-use properties within a designated geographic area. This role is responsible for managing all aspects of property operations, including leasing, maintenance, financial performance, and tenant relations. The Regional Director ensures properties are maintained to the highest standards, meet financial objectives, and provide a safe and high-quality living or working environment for tenants.

Key Responsibilities

• Property Operations:
• Oversee the daily operations of properties within the assigned region.
• Ensure that all properties are following local, state, and federal regulations.
• Conduct regular property inspections to ensure maintenance and safety standards are being met.
• Manage property budgets, including capital improvements, operating expenses, and revenue projections.
• Implement cost-effective strategies to improve property performance and enhance profitability.
• Supervise, mentor, and develop property management teams (on-site managers, leasing agents).
• Provide ongoing coaching/training and support to ensure team members are well-equipped to perform their duties effectively.
• Promote a positive working environment and foster teamwork within the region.
• Ensure the highest level of tenant satisfaction through timely responses to inquiries, complaints, and requests.
• Maintain positive relationships with tenants and address issues promptly to reduce turnover.
• Oversee the leasing process, including marketing strategies, tenant screenings, and lease renewals.
• Implement tenant retention programs to ensure long-term occupancy.
• Prepare and manage property budgets and financial reports, ensuring properties meet their financial goals.
• Review and approve invoices, payroll, and other expenses.
• Monitor rent collections and work with tenants to address payment issues.
• Implement strategies to maximize occupancy rates and rental income.
• Reviews weekly reports and monthly financial statements for each RMC site in portfolio; provides summary report to VP of Property Management to ensure site receivable and purchasing control.
• Establish system at sites to track program compliance, tracking portfolio performance, productivity with daily follow through on KPI standards regarding Operations, Finance, Maintenance, and Compliance.
• Evaluates and report on risk factors and market conditions impacting RMC properties and implements marketing strategy ideas to maintain occupancy rate of 96% and above.
• Marketing & Leasing:
• Develop and execute regional marketing strategies to attract new tenants.
• Oversee the leasing process, ensuring properties are advertised effectively and efficiently.
• Conduct regular market research to assess competition and rental rates.
• Develop and implement strategies to fill vacancies quickly and reduce turnover.
• Reporting & Communication:
• Provide regular reports on property performance, including financial status, occupancy, and maintenance issues.
• Communicate effectively with senior management regarding regional goals, challenges, and successes.
• Maintain records of leases, vendor contracts, and tenant communications.

Skills & Qualifications

• Education: Bachelor’s degree (required)
• Experience:
• Minimum of 5 years of experience in property management, with at least 2 years in a supervisory role managing multiple properties or teams.
• LIHTC experience
• Experience managing multiple sites with blending funding, PSH, Housing First and Harm Reduction model.
• Experience in writing and understanding legal contracts, covenants, leases, partnership agreements and financial reporting.
• Strong leadership, communication, interpersonal skills, business acumen, Integrity & Trust, conflict resolution.
• Strong business acumen
• Proficiency in property management software (e.g., Yardi, RealPage).
• Strong financial acumen with the ability to develop and manage budgets.
• Knowledge of local, state, and federal property laws and regulations.
• Maintains compliance with all applicable Fair Housing, federal, state, and local statutes.
• Excellent organizational and time-management skills.
• Ability to troubleshoot and resolve issues quickly and effectively.
• Partner with Compliance team to ensure compliance with all loan, grant or program requirements to ensure all properties are in good standing
• Lead lease up and rehab relocation process
• Implement RMC procedures at each site for continuity and consistency
• Certifications (preferred but not required):
• Certified Property Manager (CPM)
• National Apartment Leasing Professional (NALP) or similar industry certifications
• HPP or SHCM

Working Conditions

• Travel: Frequent travel to properties within the designated region.
• Hours: Full-time; it may include evenings and weekends as needed.
• Physical Demands: The role may require occasional lifting, frequently walking properties, and climbing stairs. The Regional Property Manager needs to occasionally move around the office to access filing cabinets, office equipment, and must be able to remain in a stationary position more than 60% of the time.

Equal Opportunity Employer Rocky Mountain Communities is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

ADA Compliance In accordance with the Americans with Disabilities Act (ADA), Rocky Mountain Communities provides reasonable accommodations for qualified individuals with disabilities. Must be able to perform the essential functions of the job with/without reasonable accommodation.

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