Overview
Full support of Inside Sales and Account Manager duties encompassing complete customer service management. Travel may be required to see customers along with participating in various industry events.
Responsibilities This person will need to grasp many concepts including freight, production, quality control, and various pricing scenarios.
Handle all of the customer service functions including answering phone calls and e-mails in a timely manner, accurate and timely order entry, creating and running reports, following orders from entry through shipment.
Assist customers with all of their daily needs including product availability, facilitate accurate and timely price quotes, troubleshooting, and delivery questions.
Communicate daily with all sales representatives and work directly with all Vulcan departments effectively and professionally.
Need to be able to handle strong personalities and difficult customers with professionalism.
Qualifications
Excellent attention to detail and ability to multitask
Handle high volumes, and details under pressure at a fast pace
Strong data entry skills
Organizational skills and accuracy a MUST.
Must be able to work in a team environment and willing to help teammates daily.
3+ Years of Customer Service or relevant experience
2-4-Year Degree
Microsoft Office, especially Excel
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
#J-18808-Ljbffr
Responsibilities This person will need to grasp many concepts including freight, production, quality control, and various pricing scenarios.
Handle all of the customer service functions including answering phone calls and e-mails in a timely manner, accurate and timely order entry, creating and running reports, following orders from entry through shipment.
Assist customers with all of their daily needs including product availability, facilitate accurate and timely price quotes, troubleshooting, and delivery questions.
Communicate daily with all sales representatives and work directly with all Vulcan departments effectively and professionally.
Need to be able to handle strong personalities and difficult customers with professionalism.
Qualifications
Excellent attention to detail and ability to multitask
Handle high volumes, and details under pressure at a fast pace
Strong data entry skills
Organizational skills and accuracy a MUST.
Must be able to work in a team environment and willing to help teammates daily.
3+ Years of Customer Service or relevant experience
2-4-Year Degree
Microsoft Office, especially Excel
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
#J-18808-Ljbffr