Inside Product Support Sales Representative
Ziegler Cat, Des Moines, Iowa, United States, 50319
Ziegler CAT has a full time Inside Product Support Sales Rep opening. This position will support Ziegler Power Systems in a sales support capacity, by promoting and selling Dealer services, parts products, and all-encompassing product support solutions. The goal of the Product Support Sales Team is to increase power generation equipment sales by providing our customers with unparalleled customer support and innovative solutions that set the standard for the power systems industry.
Responsibilities
Employ a consultative selling approach to identify and manage customer expectations
Conduct leadgeneration outreach, including outbound calls and email communication with prospective, established or prior customers, to support pipeline growth and new business development
Prepare, present and sell: Customer Value Agreements, (CVA's), Extended Warranty Contracts (ESC), and repair estimates to assigned Power Systems customers in a timely manner
Record customer activity in Customer Relationship Management (CRM) tool including phone calls, emails and in-person customer visits. In addition, use CRM to track sales opportunities and progress opportunities through the sales funnel - wins, losses and no deals
Utilize CRM to enter new and maintain current customer contact information and equipment inventory
Communicate regularly with Sales, Rental, Parts, Service and Credit Departments personnel to ensure customer satisfaction
Answer customer questions regarding parts, service products, pricing and credit terms
Maintain excellent customer relations - intervening to help solve problems and resolve customer disputes
Work closely with Service Support Specialist and Field Service Dispatcher teams to not only meet but exceed customer communication expectations in maximizing customer uptime
Attend customer meetings, conferences and industry sponsored events. When appropriate prepare and present relevant Ziegler Power Systems product support solutions using Microsoft PowerPoint
Assist Product Support Sales Manager with any and all duties assigned to the Product Support team
Qualifications
2 or 4 year degree is preferred; HS diploma/GED required
2+ years of related customer support and/or sales experience
Strong customer service skills
Results-oriented and self-starter
Strong mechanical aptitude
Excellent communication skills - written and verbal
Sense of urgency
Customer Focus, Achievement Orientation, Problem Solving, Planning and Organization and Teamwork
Must have and maintain a clean driving record
Travel
Up to 15% travel
Minimum Physical Qualifications
Position will include standing, sitting, walking, use of hands, talking, and hearing
Working conditions may be indoor and/or outdoor. Noise level may be moderate at times
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The total compensation (base plus incentive) for this position is $74,200.00 to $111,300.00
Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:
Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Responsibilities
Employ a consultative selling approach to identify and manage customer expectations
Conduct leadgeneration outreach, including outbound calls and email communication with prospective, established or prior customers, to support pipeline growth and new business development
Prepare, present and sell: Customer Value Agreements, (CVA's), Extended Warranty Contracts (ESC), and repair estimates to assigned Power Systems customers in a timely manner
Record customer activity in Customer Relationship Management (CRM) tool including phone calls, emails and in-person customer visits. In addition, use CRM to track sales opportunities and progress opportunities through the sales funnel - wins, losses and no deals
Utilize CRM to enter new and maintain current customer contact information and equipment inventory
Communicate regularly with Sales, Rental, Parts, Service and Credit Departments personnel to ensure customer satisfaction
Answer customer questions regarding parts, service products, pricing and credit terms
Maintain excellent customer relations - intervening to help solve problems and resolve customer disputes
Work closely with Service Support Specialist and Field Service Dispatcher teams to not only meet but exceed customer communication expectations in maximizing customer uptime
Attend customer meetings, conferences and industry sponsored events. When appropriate prepare and present relevant Ziegler Power Systems product support solutions using Microsoft PowerPoint
Assist Product Support Sales Manager with any and all duties assigned to the Product Support team
Qualifications
2 or 4 year degree is preferred; HS diploma/GED required
2+ years of related customer support and/or sales experience
Strong customer service skills
Results-oriented and self-starter
Strong mechanical aptitude
Excellent communication skills - written and verbal
Sense of urgency
Customer Focus, Achievement Orientation, Problem Solving, Planning and Organization and Teamwork
Must have and maintain a clean driving record
Travel
Up to 15% travel
Minimum Physical Qualifications
Position will include standing, sitting, walking, use of hands, talking, and hearing
Working conditions may be indoor and/or outdoor. Noise level may be moderate at times
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The total compensation (base plus incentive) for this position is $74,200.00 to $111,300.00
Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:
Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr