Job Description Summary
Answer inbound patient calls to support scheduling, general medical questions, and help coordinate patient needs. Manage medical provider schedules, reschedules, and cancel appointments as requested. Triage patient calls to assess severity/complexity and appropriate action. Maintain timely website appointment requests and custom forms. Serve as a resource for staff on website questions and issues, and assist patients with website and EMR problems. Relay and explain lab, radiology, and other results to patients, and communicate provider messages and instructions.
How Will You Make An Impact & Requirements We are an independent, physician‑owned practice that has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient‑oriented practice delivers personalized, relationship‑driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better. We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!
Responsibilities Of The Job
Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
Manage medical provider schedules/reschedules/cancel appointments as requested.
Triage patient calls to assess severity/complexity/appropriate action of call.
Timely website appointment request/custom form maintenance.
Interact as a resource to staff on website questions and issues.
Talk to patients having problems with the website and solve website/EMR issues.
Relay and explain lab/radiology and other results to patients.
Relay provider message/instructions.
Hours: 8 am-5:00 pm Monday-Friday
Location: 101 Medical Parkway Suite 210, Lakeway, Texas 78738
Requirements
High School Diploma
Dependable & punctual
Desire to serve patients
Good verbal and written communication skills
Must be able to type 40‑50 WPM (words per minute)
Preferred
Medical Assistant Diploma & Certification
Experience using an electronic medical record
1 year of experience in healthcare
Benefits
Health, Dental and Supplemental benefits
401k with employer match
Paid Time Off
Associate Discounts
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Job Type: Full‑time
Medical Specialty: Primary Care
Schedule: Monday to Friday
Ability To Commute: Lakeway, TX (Required)
Ability To Relocate: Lakeway, TX – Relocate before starting work (Required)
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How Will You Make An Impact & Requirements We are an independent, physician‑owned practice that has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient‑oriented practice delivers personalized, relationship‑driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better. We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!
Responsibilities Of The Job
Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
Manage medical provider schedules/reschedules/cancel appointments as requested.
Triage patient calls to assess severity/complexity/appropriate action of call.
Timely website appointment request/custom form maintenance.
Interact as a resource to staff on website questions and issues.
Talk to patients having problems with the website and solve website/EMR issues.
Relay and explain lab/radiology and other results to patients.
Relay provider message/instructions.
Hours: 8 am-5:00 pm Monday-Friday
Location: 101 Medical Parkway Suite 210, Lakeway, Texas 78738
Requirements
High School Diploma
Dependable & punctual
Desire to serve patients
Good verbal and written communication skills
Must be able to type 40‑50 WPM (words per minute)
Preferred
Medical Assistant Diploma & Certification
Experience using an electronic medical record
1 year of experience in healthcare
Benefits
Health, Dental and Supplemental benefits
401k with employer match
Paid Time Off
Associate Discounts
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Job Type: Full‑time
Medical Specialty: Primary Care
Schedule: Monday to Friday
Ability To Commute: Lakeway, TX (Required)
Ability To Relocate: Lakeway, TX – Relocate before starting work (Required)
#J-18808-Ljbffr