Patient Engagement Specialist II page is loaded## Patient Engagement Specialist IIlocations:
Lakeway, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
M102521**Job Description Summary**Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
Manage medical provider schedules/reschedules/cancel appointments as requested.
Triage patient calls to assess severity/complexity/appropriate action of call.
Timely website appointment request/ custom form maintenance.
Interact as a resource to staff on website questions and issues.
Talk to patients having problems with the website and solve website/EMR issues.
Relay and explain lab/radiology, and other results to patients.
Relay provider message/instructions.**How will you make an impact & Requirements**We are an independent, physician-owned practice that has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient oriented practice delivers personalized, relationship-driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better.We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!Responsibilities of the job:* Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.* Manage medical provider schedules/reschedules/cancel appointments as requested.* Triage patient calls to assess severity/complexity/appropriate action of call.* Timely website appointment request/ custom form maintenance.* Interact as a resource to staff on website questions and issues.* Talk to patients having problems with the website and solve website/EMR issues.* Relay and explain lab/radiology, and other results to patients.* Relay provider message/instructions.Hours: 8 am-5:00 pm Monday-FridayLocation: 101 Medical Parkway Suite 210 Lakeway, Texas 78738Requirements:* High School Diploma* Dependable & punctual* Desire to serve patients* Good verbal and written communication skills* Must be able to type 40-50 WPM (words per minute)Preferred:* Medical Assistant Diploma & Certification* Experience using an electronic medical record* 1 year of experience in healthcareBenefits:* Health, Dental and Supplemental benefits* 401k with employer match* Paid Time Off* Associate DiscountsJob Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceMedical Specialty:* Primary CareSchedule:* Monday to FridayAbility to Commute:* Lakeway, TX (Required)Ability to Relocate:* Lakeway, TX: Relocate before starting work (Required)Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact recruiting@mosaichealth.com for assistance. #J-18808-Ljbffr
Lakeway, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
M102521**Job Description Summary**Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
Manage medical provider schedules/reschedules/cancel appointments as requested.
Triage patient calls to assess severity/complexity/appropriate action of call.
Timely website appointment request/ custom form maintenance.
Interact as a resource to staff on website questions and issues.
Talk to patients having problems with the website and solve website/EMR issues.
Relay and explain lab/radiology, and other results to patients.
Relay provider message/instructions.**How will you make an impact & Requirements**We are an independent, physician-owned practice that has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient oriented practice delivers personalized, relationship-driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better.We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!Responsibilities of the job:* Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.* Manage medical provider schedules/reschedules/cancel appointments as requested.* Triage patient calls to assess severity/complexity/appropriate action of call.* Timely website appointment request/ custom form maintenance.* Interact as a resource to staff on website questions and issues.* Talk to patients having problems with the website and solve website/EMR issues.* Relay and explain lab/radiology, and other results to patients.* Relay provider message/instructions.Hours: 8 am-5:00 pm Monday-FridayLocation: 101 Medical Parkway Suite 210 Lakeway, Texas 78738Requirements:* High School Diploma* Dependable & punctual* Desire to serve patients* Good verbal and written communication skills* Must be able to type 40-50 WPM (words per minute)Preferred:* Medical Assistant Diploma & Certification* Experience using an electronic medical record* 1 year of experience in healthcareBenefits:* Health, Dental and Supplemental benefits* 401k with employer match* Paid Time Off* Associate DiscountsJob Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceMedical Specialty:* Primary CareSchedule:* Monday to FridayAbility to Commute:* Lakeway, TX (Required)Ability to Relocate:* Lakeway, TX: Relocate before starting work (Required)Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact recruiting@mosaichealth.com for assistance. #J-18808-Ljbffr