Account Operations Specialist II (Manheim)
Cox Automotive, Inc., Fontana, California, us, 92331
Responsibilities
Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad‑scope accounts, collaborating with auction teams and various stakeholders. Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders. Coordinate sale vehicle run processes, maintaining direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, coordinate and approve reconditioning services, and conduct condition‑report and imaging audits to reduce the risk of policy loss and goodwill expenses. Demonstrate proficient knowledge of condition‑report data and vehicle inspection processes to identify previous paint, auto‑body repairs, frame damage, PDR, etc. Educate and act as liaison for clients on auction processes and recommend or upsell Manheim/CAI products and services based on client needs. Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally. May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service and resolving any issues with professionalism. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines. Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and/or brands. Proficiency with computer software including Microsoft Office applications and other internal business platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the related behaviors; actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned. Minimum Qualifications
High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline. OR 5 years’ experience in a related field. Safe drivers needed; valid driver's license required. Preferred Qualifications
Self‑starter with ability to work with minimal supervision. Ability to handle multiple tasks simultaneously. Demonstrates proficient knowledge of condition‑report data and vehicle inspection processes to identify previous paint, auto‑body repairs, frame damage, PDR, etc. Excellent verbal and written skills. Ability to operate vehicles with standard and automatic transmission. Compensation
Hourly base pay rate is $24.09–$36.11 per hour. The hourly base rate may vary within this range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. The position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time‑off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Eligibility
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.
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Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad‑scope accounts, collaborating with auction teams and various stakeholders. Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders. Coordinate sale vehicle run processes, maintaining direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services to improve vehicle value, coordinate and approve reconditioning services, and conduct condition‑report and imaging audits to reduce the risk of policy loss and goodwill expenses. Demonstrate proficient knowledge of condition‑report data and vehicle inspection processes to identify previous paint, auto‑body repairs, frame damage, PDR, etc. Educate and act as liaison for clients on auction processes and recommend or upsell Manheim/CAI products and services based on client needs. Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally. May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service and resolving any issues with professionalism. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines. Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and/or brands. Proficiency with computer software including Microsoft Office applications and other internal business platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the related behaviors; actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned. Minimum Qualifications
High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline. OR 5 years’ experience in a related field. Safe drivers needed; valid driver's license required. Preferred Qualifications
Self‑starter with ability to work with minimal supervision. Ability to handle multiple tasks simultaneously. Demonstrates proficient knowledge of condition‑report data and vehicle inspection processes to identify previous paint, auto‑body repairs, frame damage, PDR, etc. Excellent verbal and written skills. Ability to operate vehicles with standard and automatic transmission. Compensation
Hourly base pay rate is $24.09–$36.11 per hour. The hourly base rate may vary within this range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. The position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time‑off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Eligibility
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.
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