Comptroller - Customer Service Representative (Houston Southwest)
Texas Staffing, Houston, Texas, United States, 77094
Customer Service Representative
Join the Enforcement division as a Customer Service Representative! Work involves performing funds control functions as office cashier, disseminates information, responds to public inquiries for information, and maintains filing systems. This job is a position of public trust and requires a high degree of confidentiality in handling taxpayer records, information, and payments. Employees at this level may also assist others in performing job duties of greater complexity. Monday through Friday, 40 hours a week with occasional evening, weekend hours and holidays. Hours may change based on business need. This position may be eligible for a flexible/hybrid work schedule of 3 in office days and 2 remote workdays if certain conditions are met. Work schedules may change at any time as business necessitates. Houston Southwest office is located at 1011 Highway 6 South, Suite 120, Houston, Texas 77077-1036. Qualifications: Graduation from an accredited high school or successful completion of the General Educational Development test (GED). 2 years of experience performing clerical office and/or administrative support work. 2 years of experience using Microsoft Word and Excel. 2 years of experience using a multi-line telephone. Past workforce history or Career and Technical Education (CTE) experience or Career Pathway Program Experience. Preferred Qualifications: 1 year experience handling cash and non-cash transactions. 1 year experience preparing bank deposits for a business. Licenses and Certifications: A valid Texas (or state of residency) drivers license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months; valid Texas drivers license (or state of residency drivers license); and current proof of automobile insurance. In this role you will: Performs cashier-related tasks. Receives cash and non-cash payments from taxpayers. Enters payment information into an automated system and prepares daily deposits of cash and non-cash payments. Assists visitors in a professional manner. Handles, responds to and routes incoming telephone calls in a timely and accurate manner. Distributes messages to the appropriate individuals, adhering to the agencys standards and protocols. Receives, distributes, and date stamps incoming mail and maintains mail logs. Prepares outgoing mail and maintains postage balances. Prepares and distributes correspondence and monthly reports. Reviews and updates files. Establishes and maintains a filing system. Assists staff with travel arrangements and verifies travel expense reports for select office staff. Faxes approved freezes, levies, and releases; documents freeze responses and undeliverable mail; and reviews office staff mandatory agency and divisional training records. Updates division and agency databases to reflect various collections work, file maintenance, and account statuses. Conducts new hire orientation for employees regarding field office practices. Monitors inventory and orders supplies and forms. Maintains office equipment and makes repair requests. Maintains records retention schedule. Conducts canvassing research and prepares canvassing information and materials. May process sales tax applications and tax reports and may issue bond demands. May train others on office cashier functions. May prepare and mail statements of account to taxpayers. Performs other work-related duties as assigned. Maximize Your Earnings! At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start.
Join the Enforcement division as a Customer Service Representative! Work involves performing funds control functions as office cashier, disseminates information, responds to public inquiries for information, and maintains filing systems. This job is a position of public trust and requires a high degree of confidentiality in handling taxpayer records, information, and payments. Employees at this level may also assist others in performing job duties of greater complexity. Monday through Friday, 40 hours a week with occasional evening, weekend hours and holidays. Hours may change based on business need. This position may be eligible for a flexible/hybrid work schedule of 3 in office days and 2 remote workdays if certain conditions are met. Work schedules may change at any time as business necessitates. Houston Southwest office is located at 1011 Highway 6 South, Suite 120, Houston, Texas 77077-1036. Qualifications: Graduation from an accredited high school or successful completion of the General Educational Development test (GED). 2 years of experience performing clerical office and/or administrative support work. 2 years of experience using Microsoft Word and Excel. 2 years of experience using a multi-line telephone. Past workforce history or Career and Technical Education (CTE) experience or Career Pathway Program Experience. Preferred Qualifications: 1 year experience handling cash and non-cash transactions. 1 year experience preparing bank deposits for a business. Licenses and Certifications: A valid Texas (or state of residency) drivers license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months; valid Texas drivers license (or state of residency drivers license); and current proof of automobile insurance. In this role you will: Performs cashier-related tasks. Receives cash and non-cash payments from taxpayers. Enters payment information into an automated system and prepares daily deposits of cash and non-cash payments. Assists visitors in a professional manner. Handles, responds to and routes incoming telephone calls in a timely and accurate manner. Distributes messages to the appropriate individuals, adhering to the agencys standards and protocols. Receives, distributes, and date stamps incoming mail and maintains mail logs. Prepares outgoing mail and maintains postage balances. Prepares and distributes correspondence and monthly reports. Reviews and updates files. Establishes and maintains a filing system. Assists staff with travel arrangements and verifies travel expense reports for select office staff. Faxes approved freezes, levies, and releases; documents freeze responses and undeliverable mail; and reviews office staff mandatory agency and divisional training records. Updates division and agency databases to reflect various collections work, file maintenance, and account statuses. Conducts new hire orientation for employees regarding field office practices. Monitors inventory and orders supplies and forms. Maintains office equipment and makes repair requests. Maintains records retention schedule. Conducts canvassing research and prepares canvassing information and materials. May process sales tax applications and tax reports and may issue bond demands. May train others on office cashier functions. May prepare and mail statements of account to taxpayers. Performs other work-related duties as assigned. Maximize Your Earnings! At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start.