Customer Service Representative
Edfinancial Careers, Knoxville, Tennessee, United States, 37902
Customer Service Representative
Knoxville, TN Come grow with us. Supportive employee focused work environment with the option to work remotely after on-site training and at least six months of consistent job performance! Hiring for classes now through June 2026 with various start dates. Join the Edfinancial Team
where purpose meets growth! Position: Customer Service Representative (On-Site
Knoxville, TN) Starting Pay: $18.00/hour + $4.93/hour fringe benefit That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment! As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll: Handle inbound and outbound calls with professionalism and empathy. Provide accurate, clear information about our products and services. Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. Use sound judgment and strong communication skills to support each customer interaction. Collaborate with your team to create a positive, high-quality work environment. At Edfinancial, we don't just talk about culture
we live it. You'll join a community that values: Growth & Development: Paid training, certifications, and opportunities for advancement. Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. Purpose: Every call you take helps our customers manage one of life's biggest investments
their education. "The people here genuinely care
it feels like family." Edfinancial Team Member What we're looking for: Strong communication and listening skills A professional, positive attitude Ability to stay organized and meet daily goals Basic computer proficiency Open availability during business hours Work details: On-site position: Knoxville, TN (remote eligibility after six months of meeting performance metrics) Hours of operation: Mon: 8 AM
11 PM EST TueFri: 8 AM
8 PM EST Sat: 10 AM
2 PM EST Schedules are assigned based on business needs; flexibility is key! Overtime: Occasionally required during peak times Additional responsibilities: Maintain confidentiality and data security at all times Stay current with system updates, loan phases, and compliance standards Complete annual training and certifications Support other departments during peak seasons Ready to start your journey? Be part of a team that values integrity, growth, and community. Apply today and start your next chapter with Edfinancial Services!
Knoxville, TN Come grow with us. Supportive employee focused work environment with the option to work remotely after on-site training and at least six months of consistent job performance! Hiring for classes now through June 2026 with various start dates. Join the Edfinancial Team
where purpose meets growth! Position: Customer Service Representative (On-Site
Knoxville, TN) Starting Pay: $18.00/hour + $4.93/hour fringe benefit That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment! As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll: Handle inbound and outbound calls with professionalism and empathy. Provide accurate, clear information about our products and services. Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. Use sound judgment and strong communication skills to support each customer interaction. Collaborate with your team to create a positive, high-quality work environment. At Edfinancial, we don't just talk about culture
we live it. You'll join a community that values: Growth & Development: Paid training, certifications, and opportunities for advancement. Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. Purpose: Every call you take helps our customers manage one of life's biggest investments
their education. "The people here genuinely care
it feels like family." Edfinancial Team Member What we're looking for: Strong communication and listening skills A professional, positive attitude Ability to stay organized and meet daily goals Basic computer proficiency Open availability during business hours Work details: On-site position: Knoxville, TN (remote eligibility after six months of meeting performance metrics) Hours of operation: Mon: 8 AM
11 PM EST TueFri: 8 AM
8 PM EST Sat: 10 AM
2 PM EST Schedules are assigned based on business needs; flexibility is key! Overtime: Occasionally required during peak times Additional responsibilities: Maintain confidentiality and data security at all times Stay current with system updates, loan phases, and compliance standards Complete annual training and certifications Support other departments during peak seasons Ready to start your journey? Be part of a team that values integrity, growth, and community. Apply today and start your next chapter with Edfinancial Services!