Customer Experience Representative
Customer Experience Representatives (CXR) support the Aesthetics and Consumables department. As a CXR, you will receive calls from Health Care Providers, internal sales, and administrative personnel to place orders for the Allergan Aesthetics business. CXRs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships. Responsibilities: Manage 50-100 call interactions per day including inbound and outbound calls. Examples of interactions include, product orders and updates, status of deliveries, and resolving call inquiries. Ability to use critical thinking skills to resolve inquiries to meet service levels. Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up. Deliver an excellent customer experience, while acting in a professional and courteous manner. Qualifications: The following listed requirements need to be met at a minimum level to be considered for the position: 1+ years of Customer Service experience, preferably in a Contact Center environment. Experience working with MS Office. Attention to detail and ability to multitask. Effective communication skills. Associate Degree OR High School Diploma and equivalent relevant experience Key AbbVie Competencies: Positive "all for one" approach to team deliverables and priorities. Builds strong relationship to enable higher performance. Learns fast, grasps the "essence" and can change course quickly where indicated. Raises the bar and is never satisfied with the status quo. Creates a learning environment and open to suggestions. Qualifications: The below skills are attributes desired in the ideal candidate, however not mandatory. SAP, CRM, Salesforce, or Business Systems experience preferred. Medical Device or Pharmaceutical experience strongly preferred. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html We have recently become aware of various recruitment phishing scams targeting job seekers. Please be advised: AbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process. If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks. If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately. Protect yourself by verifying job offers and communications. Your safety is important to us. Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role. Pay Range: $15.5 - 28.8 USD
Customer Experience Representatives (CXR) support the Aesthetics and Consumables department. As a CXR, you will receive calls from Health Care Providers, internal sales, and administrative personnel to place orders for the Allergan Aesthetics business. CXRs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships. Responsibilities: Manage 50-100 call interactions per day including inbound and outbound calls. Examples of interactions include, product orders and updates, status of deliveries, and resolving call inquiries. Ability to use critical thinking skills to resolve inquiries to meet service levels. Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up. Deliver an excellent customer experience, while acting in a professional and courteous manner. Qualifications: The following listed requirements need to be met at a minimum level to be considered for the position: 1+ years of Customer Service experience, preferably in a Contact Center environment. Experience working with MS Office. Attention to detail and ability to multitask. Effective communication skills. Associate Degree OR High School Diploma and equivalent relevant experience Key AbbVie Competencies: Positive "all for one" approach to team deliverables and priorities. Builds strong relationship to enable higher performance. Learns fast, grasps the "essence" and can change course quickly where indicated. Raises the bar and is never satisfied with the status quo. Creates a learning environment and open to suggestions. Qualifications: The below skills are attributes desired in the ideal candidate, however not mandatory. SAP, CRM, Salesforce, or Business Systems experience preferred. Medical Device or Pharmaceutical experience strongly preferred. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html We have recently become aware of various recruitment phishing scams targeting job seekers. Please be advised: AbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process. If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks. If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately. Protect yourself by verifying job offers and communications. Your safety is important to us. Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role. Pay Range: $15.5 - 28.8 USD