Customer Service Representative
Kaizen Collision Center, Buellton, California, United States, 93427
Customer Service Representative (Collision Repair)
Buellton, California Kaizen Collision Center
Buellton is looking for a professional, organized, and customer-focused Customer Service Representative (CSR) to help guide customers through the collision repair process. If you're calm under pressure, strong with communication, and enjoy helping people during stressful situations, this is a great opportunity to join a growing company who invests in its people and its shops. Position Summary
The Customer Service Representative is responsible for delivering an exceptional customer experience from vehicle drop-off to final delivery. This role works closely with customers, insurance partners, estimators, and the production team to ensure a smooth repair process. You are the face of the shop
setting expectations, keeping customers informed, and making sure nothing falls through the cracks. Key Responsibilities
Customer Service & Communication
Greet customers in person and over the phone Explain the collision repair process and insurance procedures Provide repair updates and manage expectations Maintain clear documentation of customer communication Vehicle Intake & Documentation
Map and photograph vehicle damage Create and maintain accurate repair files Follow company and insurance partner documentation standards Administrative Support
Collect customer payments Update rental management systems (ARMS) Assist with Accounts Receivable follow-up Support the General Manager with reporting and expense tracking Additional responsibilities may be assigned based on business needs. Requirements
Strong customer service and communication skills Ability to multitask in a fast-paced environment Organized and detail-oriented Proficient with computers and office systems Valid driver's license Eligible to work in the United States Ability to pass background screening Preferred Qualifications
Previous customer service experience Automotive or collision repair industry knowledge What We Offer
Exceptional Health Coverage (Curative Plan)
After completing your baseline visit: $0 deductible $0 copays for in-network care and prescriptions $0 out-of-pocket costs Access to the First Health provider network Additional Benefits: Competitive pay + performance incentives Dental & Vision Insurance Paid Time Off + Paid Holidays Long-term growth opportunities Stable, growing company investing in its shops If you're dependable, customer-focused, and ready to grow with a strong team in Buellton, we'd like to meet you. Apply today and join Kaizen Collision Center!!
Buellton, California Kaizen Collision Center
Buellton is looking for a professional, organized, and customer-focused Customer Service Representative (CSR) to help guide customers through the collision repair process. If you're calm under pressure, strong with communication, and enjoy helping people during stressful situations, this is a great opportunity to join a growing company who invests in its people and its shops. Position Summary
The Customer Service Representative is responsible for delivering an exceptional customer experience from vehicle drop-off to final delivery. This role works closely with customers, insurance partners, estimators, and the production team to ensure a smooth repair process. You are the face of the shop
setting expectations, keeping customers informed, and making sure nothing falls through the cracks. Key Responsibilities
Customer Service & Communication
Greet customers in person and over the phone Explain the collision repair process and insurance procedures Provide repair updates and manage expectations Maintain clear documentation of customer communication Vehicle Intake & Documentation
Map and photograph vehicle damage Create and maintain accurate repair files Follow company and insurance partner documentation standards Administrative Support
Collect customer payments Update rental management systems (ARMS) Assist with Accounts Receivable follow-up Support the General Manager with reporting and expense tracking Additional responsibilities may be assigned based on business needs. Requirements
Strong customer service and communication skills Ability to multitask in a fast-paced environment Organized and detail-oriented Proficient with computers and office systems Valid driver's license Eligible to work in the United States Ability to pass background screening Preferred Qualifications
Previous customer service experience Automotive or collision repair industry knowledge What We Offer
Exceptional Health Coverage (Curative Plan)
After completing your baseline visit: $0 deductible $0 copays for in-network care and prescriptions $0 out-of-pocket costs Access to the First Health provider network Additional Benefits: Competitive pay + performance incentives Dental & Vision Insurance Paid Time Off + Paid Holidays Long-term growth opportunities Stable, growing company investing in its shops If you're dependable, customer-focused, and ready to grow with a strong team in Buellton, we'd like to meet you. Apply today and join Kaizen Collision Center!!