Customer Relations Coordinator - Arby's
Inspire Brands Inc, Atlanta, Georgia, United States, 30383
The Customer Relations Coordinator will be responsible for handling mostly level 2 guest contacts in support of Arby's. Primary channels include phone, web forms, and social media, where the coordinator delivers thoughtful, solutions-focused support that reflects the voice and values of Arby's.
Success in this role means balancing efficiency and empathy - resolving concerns within established service level agreements (SLAs), maintaining accurate case documentation - while contributing to a positive, team-oriented culture. The ideal candidate thrives in a fast-paced environment and is energized by creating great guest experiences every day.
*This position is currently an 80% onsite role
RESPONSIBILITIES
Answering customer concerns, questions, and resolving issues that may have technical aspect to it. Primary channels are phone calls, webform, and social. Improve customer satisfaction by actively listening, accurately categorizing customer contact reasons/experiences and respond accordingly. Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives. Ability to multitask using multiple databases to accurately research and respond to inquiries. Ability to quickly recognize escalating trends and problem solve potential root causes. Ensure data/report integrity by continuously understanding use of tools and the business needs for information. Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution. Additional projects and duties as assigned. EDUCATION QUALIFICATIONS
Bachelor's degree EXPERIENCE QUALIFICATION
Previous customer service experience REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Superior communication (listening, verbal, & written). Ability to listen, talk, and type simultaneously. Demonstrate ability to troubleshoot and problem solve. Ability to work under pressure and maintain a positive attitude.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
Success in this role means balancing efficiency and empathy - resolving concerns within established service level agreements (SLAs), maintaining accurate case documentation - while contributing to a positive, team-oriented culture. The ideal candidate thrives in a fast-paced environment and is energized by creating great guest experiences every day.
*This position is currently an 80% onsite role
RESPONSIBILITIES
Answering customer concerns, questions, and resolving issues that may have technical aspect to it. Primary channels are phone calls, webform, and social. Improve customer satisfaction by actively listening, accurately categorizing customer contact reasons/experiences and respond accordingly. Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives. Ability to multitask using multiple databases to accurately research and respond to inquiries. Ability to quickly recognize escalating trends and problem solve potential root causes. Ensure data/report integrity by continuously understanding use of tools and the business needs for information. Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution. Additional projects and duties as assigned. EDUCATION QUALIFICATIONS
Bachelor's degree EXPERIENCE QUALIFICATION
Previous customer service experience REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Superior communication (listening, verbal, & written). Ability to listen, talk, and type simultaneously. Demonstrate ability to troubleshoot and problem solve. Ability to work under pressure and maintain a positive attitude.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.