Flexible shifts available (7am–4pm, 8am–5pm, or 9am–6pm)
Start Date: ASAP
Training and support will be provided by both the current CSR and the Renewal Manager.
Key Responsibilities
Respond to inbound customer calls (average 30–50 per day).
Manage case files, service tickets, and insurance policy requests.
Process certificates of insurance and other policy-related documentation.
Assist with general case management duties assigned by leadership.
Maintain accurate records and ensure timely updates within internal systems.
Provide clear, professional support and guidance to policyholders.
Collaborate with the CSR and Renewal Manager throughout training and task transitions.
Support renewal workflows and help resolve service inquiries or escalations.
Uphold company standards for communication, accuracy, and customer care.
Requirements
Insurance experience required (CSR, agency service, case management, or similar).
Strong proficiency in Microsoft Office and general computer systems.
Experience processing certificates or insurance service requests.
Ability to manage high-volume phone activity (30–50 calls per day).
Strong organizational skills and ability to multitask in a fast-paced setting.
Excellent verbal and written communication skills with a professional, friendly demeanor.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
#J-18808-Ljbffr
Start Date: ASAP
Training and support will be provided by both the current CSR and the Renewal Manager.
Key Responsibilities
Respond to inbound customer calls (average 30–50 per day).
Manage case files, service tickets, and insurance policy requests.
Process certificates of insurance and other policy-related documentation.
Assist with general case management duties assigned by leadership.
Maintain accurate records and ensure timely updates within internal systems.
Provide clear, professional support and guidance to policyholders.
Collaborate with the CSR and Renewal Manager throughout training and task transitions.
Support renewal workflows and help resolve service inquiries or escalations.
Uphold company standards for communication, accuracy, and customer care.
Requirements
Insurance experience required (CSR, agency service, case management, or similar).
Strong proficiency in Microsoft Office and general computer systems.
Experience processing certificates or insurance service requests.
Ability to manage high-volume phone activity (30–50 calls per day).
Strong organizational skills and ability to multitask in a fast-paced setting.
Excellent verbal and written communication skills with a professional, friendly demeanor.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
#J-18808-Ljbffr