Customer Service Representative (Sacramento)
LHH, Sacramento, California, United States, 95828
Title: Customer Service Representative
Company: Insurance - LHH
Schedule: Onsite | Monday–Friday
Flexible shifts available (7am–4pm, 8am–5pm, or 9am–6pm)
Start Date: ASAP
Training and support will be provided by both the current CSR and the Renewal Manager.
Key Responsibilities:
- Respond to inbound customer calls (average 30–50 per day).
- Manage case files, service tickets, and insurance policy requests.
- Process certificates of insurance and other policy-related documentation.
- Assist with general case management duties assigned by leadership.
- Maintain accurate records and ensure timely updates within internal systems.
- Provide clear, professional support and guidance to policyholders.
- Collaborate with the CSR and Renewal Manager throughout training and task transitions.
- Support renewal workflows and help resolve service inquiries or escalations.
- Uphold company standards for communication, accuracy, and customer care.
Requirements:
- Insurance experience required (CSR, agency service, case management, or similar).
- Strong proficiency in Microsoft Office and general computer systems.
- Experience processing certificates or insurance service requests.
- Ability to manage high-volume phone activity (30–50 calls per day).
- Strong organizational skills and ability to multitask in a fast-paced setting.
- Excellent verbal and written communication skills with a professional, friendly demeanor.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
Training and support will be provided by both the current CSR and the Renewal Manager.
Key Responsibilities:
- Respond to inbound customer calls (average 30–50 per day).
- Manage case files, service tickets, and insurance policy requests.
- Process certificates of insurance and other policy-related documentation.
- Assist with general case management duties assigned by leadership.
- Maintain accurate records and ensure timely updates within internal systems.
- Provide clear, professional support and guidance to policyholders.
- Collaborate with the CSR and Renewal Manager throughout training and task transitions.
- Support renewal workflows and help resolve service inquiries or escalations.
- Uphold company standards for communication, accuracy, and customer care.
Requirements:
- Insurance experience required (CSR, agency service, case management, or similar).
- Strong proficiency in Microsoft Office and general computer systems.
- Experience processing certificates or insurance service requests.
- Ability to manage high-volume phone activity (30–50 calls per day).
- Strong organizational skills and ability to multitask in a fast-paced setting.
- Excellent verbal and written communication skills with a professional, friendly demeanor.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance